• Proactively engaged with clients through phone calls, addressing inquiries and providing tailored information to ensure a positive patient experience.• Utilized advance scheduling systems to strategically manage appointments, ensuring maximum utilization of clinic resources. • Established a customer-centric approach in patient support, building advocacy and fostering positive patient relations.

• Provided legal and non-legal support to attorneys and management• Maintained a steady caseload and steadfastly met deadlines • Developed and maintained client relations through emails and phone calls

• Acted as foreman of three/four-person team and guided long-term work projects in typical 10-to-12-hour workdays• Cultivated lasting relationships by providing ongoing support, addressing concerns, and offering addition services

Effectively managed the health and safety of nearly 700 students in the residence hall. Planned and executed 20 programs to engage students in community focused events. Mentored new advisors and aided Residence Hall Directors in health and safety protocols and roommate mediation.