Michael Heinze Email & Phone Number

Denmark

Denmark

Hillerød Municipality, Capital Region Of Denmark, Denmark

More details to come...

Global

This global role covers several key areas. From collecting learning demand from the portfolio owners, developing facilitator capabilities to meet the client demand, optimizing facilitator utilization using cross-portfolio & cross-geo-facilitators; mitigating course cancellations due to low enrollments; collaborating with strategic stakeholders etc.These I would call "normal" areas of responsibility. To add complexity, my team and I have to deal with several restructuring initiatives which have challenged our creativity in ways of keeping up high delivery quality while continuing to serve our clients. These circumstances are very fruitful because as an old Chinese poem says: "When the hurricane of change blows; some builds walls; other builds windmills".

Emea

I was part of a team which main objective was to assist our clients in identifying their learning gabs, come up with a plan to close the gab; and to deploy the plan. As responsible for the learning business in EMEA it was within the team's responsibilities to make sure we have the right classes in our course portfolio, to drive the demand on individual classes to secure enough participants for the classes to be delivered; and to secure a high quality overall within the IBM EMEA learning business.For the market leaders / business unit leaders / HR Partners we were as well the learning go-to-persons and as subject matter experts within all learning related matters.

Global

After 3 years of Agile facilitation beside my main job within Learning Solution, I decided to move to the IBM Agile Academy to further develop within the Agile space.Living the agile events and working together with very experienced agile coaches & facilitators really improved my agile insight - and I would still have been with the Agile Academy if I wasn't been offered the position as IBM Learning Leader - EMEA.

Denmark

In this new entrepreneur team we are working closely together with the country-specific learning partners and business units clients to develop and deploy tailor-made learning solutions to close identified learning gaps. Focus is on increasing learning efficiency, effectiveness, and quality by driving facilitator utilization up, reducing global learning program duplication; sharing best practices, and securing that our facilitators are all well trained and are enabled to focus 100% on their delivery.My role is to manage the EMEA team and to be the SCRUM master in our global agile team.On top of this I continue to facilitate - mainly within Agile, Design Thinking and Trusted partner relationships.

Denmark

In this position, I was working with talent and leadership programs providing end-to-end program management. Often I was engaged in the design phase as a trusted advisor sharing experience and thoughts. Besides my own projects, I had a group of project managers reporting to me. All projects were about developing talented employees in IBM. Projects could be about securing a pipeline of qualified candidates for critical job positions such as country general managers, multi-country leadership roles, and country business unit leaders. Another project could be about assisting female managers in their development into leadership positions. All projects are characterized by using both traditional learning and non-conventional learning elements (mentoring, job shadowing, stretch assignments, round table discussions, etc.)As the EMEA Lead PM I was part of the leadership team for IBM Learning, MEA.I kept my responsibilities within Mentoring, On-boarding and Facilitation (Communication & Presentation Skills) – pls. see below.

Allerød, Denmark

From January 2013 I lead the global team of Career Development Program Managers. The team was spread across all time zones which called for my experience within managing virtual teams. Main responsibility was to align the different career development initiatives to our high level strategy and to secure a high quality in every delivery of Career Development offerings. The position included managing and developing team resources.In the role I kept my responsibilities within Mentoring, On boarding and facilitation (Communication & Presentation Skills) – pls. see below.In addition to this I lead two projects and participating in a third – one in Central - & Eastern Europe (PM – technical conference), one in India & East Asia (PM - mentoring) and the last one was a global project (project member – tool development).

Responsible for the Career Development learning offerings in Europe. Included is marketing, delivery and quality assurance. The position includes management support on the career development systems at IBM.As a member of the global Career Development team, I worked in different project teams - all global; some of them with Project Management responsibility (Career Development SME group, Mentoring, Sales & Technical Managers Institute and Upskilling the Global Career Development team)Outside the team I facilitated strategic workshops - globally (coaching teams); and facilitated Presentation Skills and On Boarding (Succeeding@IBM).Last but not least I had the role as a mentor within Mentoring, Facilitation and Training delivery.

Responsible for deploying the career development environment in Nordic and in UK/Ireland.Included were career development presentations for managers and employees, educationing career development facilitators, supporting managers and employees in career development issues and support for BU leaders in promotions cases.Outside the team I facilitated strategic workshops - globally (coaching teams); and facilitated Presentation Skills and On Boarding (Succeeding@IBM).Last but not least I had the role as a mentor within Mentoring, Facilitation and Training delivery.

My role was to help aligning skills development in the different business units to the overall business unit strategy by closing identified skill gabs. Besides this I acted as an advisor in every competency development issue the Business Executives or their HR Partners had.Part of my role was to use my management experience as a facilitator/instructor within the Management Development curriculum at IBM Learning. Classes delivered were Communicating with different people, Building Effective Teams, Presentation Skills & Communicating with Impact

Here I had national and international project assignments within Learning Strategy, Training Need Analysis, Training Design, Training Development, Training Delivery and Evaluation. Some results from this period:- Training solution architect for two large training project within a Danish ministry- Web training manager in a project covering 32 countries- Process design (Procedures Manual) for a major Danish brewery- Manager for a project outsourcing a technical department to an US consultancy company

Copenhagen, Capital Region, Denmark

Responsible for the training business in Denmark, Sweden, Norway, Finland, Estonia, Latvia and Lithuania.- Implemented a Nordic course administration aimed at utilizing the course administration resources at its best- Implemented a common Nordic web. Later the Nordic web was merged into the European web- Outsourced the training delivery in Denmark and Norway to an external partner- Established a technical based training business in Denmark- Outsourced Sun voucher sales to two dominant certification centre in Denmark. Reason behind this was a internal staff reduction and was executed without any reduction in the voucher sales.The position included responsibility for Profit & Loss account, forecasts and budgets, people management and competency development, leading a virtual team, external and internal sales, co-operation with the EMEA management team and partner management.

Responsible for re-establishing and re-positioning the training department as being one of the leading technical education centre of Microsoft, Novell, Lotus Notes and Oracle in Denmark.- Grew the business substantial. After three years the department employed 22 persons and had a revenue of 30 millions dkk.- Developed Azlan Scandinavia to be the largest Prometric Test centre in Denmark.I were furthermore responsible for P&L, budgets and forecasts, training development, planning and implementation, Microsoft Certified Sales Specialist training, trainer and teaching evaluation, internal sales operation & course administration in both Glostrup and Århus. Lasts but not least I had the responsibility for developing the business and for quality control.

Responsible for more than 50 freelance trainers, including recruitment of trainers, freelance trainer agreements, coaching, skills development and evaluation.-Implemented a new co-operation agreement with a competition clause- Recruited 10 new instructors- Established monthly Teach-The-Teacher sessions with the purpose of sharing skills and best practices between the freelance trainers and aligning the way the training were delivered.Furthermore I were responsible for all training hardware, quality control, product and business development.

Established an IT training department aimed against the local business society, product development, sales, course planning, and customer training.- Training Need Analysis & Training Solution Design- Direct B2B Sales and marketing- Establishing the “Informatik-Assistant” Education- Taught and examined in Data communication and Office Applications- Mentor and examiner in the student's final assignment.

Responsible for monthly reports, deviation reports, budgets, Report to the holding company, HR management and IT.- Responsible for a total exchange of the existing mainframe computer system to a client/server based system

Responsible for cash flow management, monthly reports, book keeping control, budgets, HR management and contacts to banks and financial auditors.

Strategic Planning, International Strategic Planning, Finance & Macro Economy

Passed all exams, but final assignment is missing.

Exam. Psychotherapist, Psychotherapy

Bachelor, Teaching

Bachelor, Science Economic

General Certificate Of Education A-Level, Samfundssproglig

Danish Primary & Secondary School