Michael Helvey Email & Phone Number

San Francisco, Ca, Us

- Partnered with Engineering teams to develop, test and deploy hundreds of enhancements/bug fixes for increased functionality within our Zuora Billing instance- Established myself as a go-to person for complex data/reporting questions, producing dozens of SQL queries that eliminated the need to pull multiple reports and manually compare and analyze them- Developed python scripts and macros to automate month-end reconciliations within the finance department decreasing manual toil within the close process- Created dashboards for real-time data monitoring within our billing instance, reducing manual report running for over 20 reports allowing the team to monitor data issues in real-time rather than at month-end- Designed and developed several RPA bots, integrating multiple systems, eliminating hundreds of manual hours annually during busy month-end close time.- Stood up RPA Center of Excellence, with necessary framework and artifacts.- Led implementation project of Revenue Management System and assisted integrating the system into our current technology stack, working with vendors, consultants and several internal business teams to align on requirements and functionality

San Francisco, Ca, Us

Gb

- Design and deploy testing strategy to implement revenue management systems (RMS) to handle ASC 606 regulations.- Monitor project status and provide daily updates to project team leadership- Identify defects in RMS system and provide detailed feedback to development team- Validate system output against expected results- Perform configuration testing to give client confidence that RMS system is configured as designed- Create procedural documents for analysis and validation processes for use as training materials for clients- Provide go-live support during cut-over to new RMS System.- Analyze segregation of duties and restricted access conflicts within Oracle R12 system

Gb

- Developed several RPA automation solutions that have been used by hundreds of teams and been executed thousands of times.- Played a key role in transforming our development team and processes to use Agile Development methodologies and stood up the project tracking tool for carrying out our sprints and development- Assisted in the creation of the Automation Center of Excellence for Risk Assurance.- Restructured and managed the review and governance process of Risk Assurance citizen-led automations to streamline review and publication to shared site (Digital Lab), reducing review time by 50%- Created reporting dashboard for partner leadership with KPIs for each step of the governance process- Created dashboard that visualized user engagement in Digital Lab that was used at nation-wide meetings

Gb

Morgan Hill, Ca, Us

• Manage a project team of up to 12 members including up to 4 consultants for the waterfall development of a new and greatly improved school website designed to progress marketing campaign, with an anticipated October launch• Design and update microsites allowing students to learn about, sign up, and pay for summer program• Set up and managed computer lab, server, laptop carts, and wireless network with over 300 connected devices that allows students access to information and technology throughout campus• Manage social media presence on Facebook, Twitter, Foursquare, Instagram and Fundly ensuring the community up-to-date about school events and news• Reduced executive management decision time over 50% by developing an interactive, relational database streamlining the financial aid and scholarship process, adding over $200,000 to the school’s bottom line

Provo, Ut, Us

• Test and monitor classroom IT equipment of over 70 devices including document cameras, projectors, audio/video output devices, computers, and wireless remotes• Identify level one troubleshooting issues and ensure teachers can integrate technology as planned• Initiate required escalation resolving problem tickets assuring devices are ready for class

Gb

• Configured Microsoft Dynamics CRM to meet the needs of our business partner to allow them to more quickly log cases, enabling the quicker resolution of customer issues.• Directed Sprint planning meetings and helped manage a team of 7, by gathering business requirements, and writing and assigning user stories to team members, while managing the burn down for each sprint.• Met with over 20 managers of different portfolios to gather data about the company’s provisioning process in order to create a proposal for the CIO about how the process can be streamlined and administered by one central group

Masters Of Information Systems Management, Management Information Systems, General

Bachelor Of Science, Information Systems

Education record