Michael Hendry Email & Phone Number

Los Angeles, California, United States

Manage day-to-day service desk and ticketing needs and instituting and improving targeted KPI's. Run delivery and project Management for in-house IT projects.

Los Angeles, California, United States

Develop ticketing standards and implement KPIs to measure and improve the speed, consistency, and quality of communication, problem-solving, and time to resolution of our service desk.Mentor team members to enhance their skills and achieve their career goals.Recruit and hire top talent who are passionate about providing outstanding service.Provide.

Greater Los Angeles Area

Effectively recruit, train, and manage a team of both W-2 and 1099 employees, fostering a culture of collaboration, respect, and accountability to deliver high-quality managed services solutions.Continuously assess and improve processes, services, and solutions to ensure they align with industry trends and best practices, and deliver maximum value to.

318, Inc

As the Director of Client Services, I had the privilege of building a team of account managers and service professionals who were dedicated to delivering superior results for our clients. I set high standards for performance and held myself and my team accountable for achieving sales metrics while maintaining exceptional levels of service.I believe that.

Santa Monica, CA

As the Engineering Services Team Leader at 318, I had the privilege of helping senior executives from top companies solve their most difficult business and technology problems. During my tenure, I accomplished the following:Built a team of highly trained technology consultants: I recruited and trained a team of top talent in the industry, ensuring that.

Santa Monica, CA

As head of the Account Services team, I was responsible for overseeing all accounts, managing KPIs, and working closely with the CEO and CTO to develop strategies for expansion and direction.I took a hands-on approach to account management, taking ownership of all client relationships to ensure that we consistently met or exceeded expectations. I also.

Santa Monica, CA

As the Scheduling and Service Desk Manager at 318 Inc., I played a crucial role in managing all incoming calls and ensuring that ticketed issues were tracked and resolved in a timely manner. Throughout my time in this position, I achieved the following accomplishments:Qualifying incoming calls: I developed a system for prioritizing and qualifying incoming.

Echo Park, CA

A small business Deploying, Upgrading and Maintaining SMB networks and devices in the Los Angeles area. Responsible for client acquisition, account management, customer service, and internal sales.

Systems Administrator managing a Windows 2000 server environment. Successfully managed and supporting over 200 users. During my tenure, I achieved the following accomplishments:System Administration: I managed and maintained Windows 2000 server environments, including Active Directory, file and print services, and Microsoft Exchange. I ensured that these.

Sunland, California

On-site tier 1service technician. My role involved troubleshooting technical issues, resolving problems remotely, and on-site, and ensuring that clients received the highest level of service.Technical Support: I provided end-users with timely and effective technical support, resolving issues related to hardware, software, and networking. I always ensured.

Music Licensing

Project Management

Film