· Create and build Business Roles· Conduct meetings regarding certifications· Advise business units how to build and maintain templates· Make modifications to all systems that Provisioning Services manages· Grant, maintain, and monitor application, data, and content access for the enterprise base on a need-to-know need-to-do basis· Provide knowledge and assistance in the handling of routine and ad hoc report requests· Conduct accurate evaluation of the level of security required to perform job responsibilities· Coordinate and provide summary reports for management of the business units including, but are not limited to, reviewing computer access for their team members· Prepares data access reviews for employed, contracted, and temporary users· Perform monitoring of user access to application and file servers in accordance with safeguarding requirements· Facilitate the preparation and analysis of inter-company reports that monitor network, third-party and physical access for employed and contracted users· Identify and understand mission critical and compliance sensitive applications and data for support or monitoring by the Provisioning Services team· Assist with data quality within certifications, business roles, applications and entitlements· Facilitate certifications in accordance with the Sarbanes-Oxley act (SOX)· Lead Instructor-led trainings to educate the business on certification processes and business roles

• Create data integration to Business System databases using SQL• Create SQL Reporting Services projects with the ability to connect to many different types of databases (SQL, ODBC connections, Oracle databases)• Create excel add-ins for financial reporting in Microsoft Visual Basic• Create financial reporting templates for content packs across multiple ERP systems• Provide instructor lead training for external clients• Create product documentation• Work with the Release Management and Marketing departments to ensure market releases are current and reflect accurate information• Deliver custom Integrations to varied Software Systems such as Sage, Microsoft, Epicor, Intacct and SAP• Manage projects through Microsoft Dynamics CRM• Collaborate with Sales Department to determine market needs

• Design courseware for document custody application• Provide training for employees as well as customers to switch from 11 applications down to 1 application using web based training• Build curriculum according to the learning needs of the employees sufficient for a threshold to proficiency in implementing the new software application.• Perform task validations with internal subject matter experts, as well as subject matter experts from the application’s vendor• Manage project deadlines in order to meet implementation go live, as well as all other aspects of the project• Give a weekly status update of the project via Webex to company executives• Write script for narration of audio for each individual course• Build e-learning courseware using Adobe Captivate 6• Provide instructor led training for employees• Design and write quick reference guides• Publish SCORM compliant courseware that is LMC compatible

• Supervise a team comprised of multimedia developers, graphic designers, and web developers, tasked with building e-learning simulators for EMR/EHR adoption• Oversee production of all solution components for healthcare IT adoption.• Manage the day-to-day activities of the production team• Ensure high quality of end-user deliverables across a range of mediums• Manage resources and timelines for simultaneous projects to ensure delivery against deadlines• Responsible for recruiting, interviewing, and hiring new prospective employees for the production team, as well as interview candidates for other departments• Perform testing to ensure EMR courseware deliverables are SCORM-compliant• Increase productivity and efficiency within current courseware development processes• Conduct bi-weekly, 1-on-1 meetings with production employees about evaluations and identify coaching opportunities• Assist healthcare clients in troubleshooting any usability issues with courseware• Communicate with senior management on status of projects, organization-wide announcements, and team performance

• Marketing to increase members• Work with adult volunteers on training; update on new processes• Market the Corporation for donations• Work with the school districts to recruit children and coordinate programs for youth in need• Create new processes for recruiting, fundraising, and event planning• Responsible for creating daily, weekly, and monthly reports • Coordinate seasonal events for youth hand-in-hand with a volunteer

• Author interactive online courses• Maintain course content and make updates as needed• Use Captivate and Lawson Learning Accelerator to capture system screens and build online courseware• Create engaging learning solutions using simulated environments• Write instructional content to support online learning• Ensure quality of deliverables

• Update customer information using Oracle• Create and adjust service requests• Dispatch technicians to assist with technical problems reported by customers• Correct entitlement cases• Manage and organize project tasks and customer information using Microsoft Excel

• Assisted Production crew with planning, setup, and production of video shoots.• Assisted in shooting video for commercials and Flash-based training courses• Assisted in organizing shot list and scripts for Flash-based training• Pulled b-roll for narrative segments of videos• Digitized footage from video shoots• Participated in voice over recording sessions• Edited audio clips for web-based training course; stabilized volume and quality• Edited video clips and assisted in production of a local commercial• Observed and assisted graphic designer with web page graphics and 3D animations for Flash-based training course