Michael Hill Email & Phone Number

Normal, Il, Us

Bloomington/Normal, Illinois Area

● Strengthen communication efforts by editing and proofreading informational materials and correspondence● Initiate change by gathering data and interpreting it into meaningful information● Implement solutions by advising and consulting leadership on concerns derived from data● Advance department goals by coordinating and managing cross-functional projectsNotable Accomplishments:● Transformed the approach to communication efforts following a record, 500-year flood event, including establishing a microsite and working with executive staff on a series of five educational presentations● Adjusted the water meter replacement program to focus on efficiency and return on investment by working closely with the director, management, and staff to evaluate and implement a 15-year replacement program● Led efforts to increase customer satisfaction and staff productivity by standardizing and digitizing forms across all departmental divisions

Bloomington, Illinois

● Complemented communication efforts by creating informational materials and correspondence● Revamped public outreach by coordinating meetings and examining comments on department initiatives● Developed more effective and efficient policies and procedures by providing in-depth research and analysisNotable Accomplishments:● Preserved brick streets throughout the community by managing the creation and implementation of the city’s Brick Streets Master Plan, which won an award for Technical Innovation and Management Innovation from the American Public Works Association, Illinois Chapter, in May 2018● Funded $200,000 in sidewalk work in a low-income area near a public school by leading a team to apply for a Safe Routes to School grant through the Illinois Department of Transportation● Ensured stable funding for services and infrastructure by analyzing data and making financial projections to implement immediate and annual fee increases

Springfield, Illinois Area

● Expedited the legislative process by analyzing, summarizing, and tracking bills and budgets for legislators in two legislative committees and two appropriations committees● Kept information on bills and budgets up to date by reading articles and studies and staying in contact with agencies, lobbyists, and organizationsNotable Accomplishments:● Coordinated with Illinois counties to facilitate compliance with state legislation that required data reporting● Improved public relations for a legislator by writing a resolution that was adopted by the Illinois General Assembly to recognize a high school football team for winning a state championship

Bloomington/Normal, Illinois Area

● Expanded news coverage by attending meetings and press conferences and interviewing officials and the public to report on issues such as local government, elections, education, transportation, and religion● Streamlined news coverage by rewriting existing wire and news release copy and repurposing on-air interviews for use on digital platformsNotable Accomplishments:● Enhanced news coverage by contributing to two award-winning news series and initiating the use of high-quality photography equipment to take photos at news events● Bolstered social media outreach by implementing live social media coverage during large events, resulting in record numbers of viewers on social media

Bloomington, Illinois, United States

● Continued responsibilities of prior role● Increased efficiency for Geek Squad by assisting with repairs and transfers of products between services and retail, ordering supplies, tools, merchandise, and parts when needed, and managing shipping and receiving

Bloomington, Illinois, United States

● Provided positive, timely engagements with Geek Squad customers to help solve technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps● Created a positive customer experience by building relationships, exhibiting empathy, and providing solutions for customers' needs

Master Of Public Policy - Mpp, Public Policy Analysis

The UIS Master of Public Policy degree (MPP) seeks to prepare students with the skills and abilities to analyze and evaluate public policy.

Bachelor Of Science (B.S.), Political Science, Minor: Mass Media

● Awarded the Pi Sigma Alpha Best Paper Award for “Sincerity Trumps Strategy: Explaining the Youth Vote in the 2016 Presidential Primary”.

Associate Of Arts - Aa, Mass Communication