Michael Howes Email & Phone Number

London, Gb

Reported to Programme Manager, responsible for the integration of a new E-Commerce platform into the o2 IT architecture to provide customers with a Multi-Channel Sales experience.• Produced high level designs (working with key Business and Technical stakeholders)• Identified development/integration required (Integration through SOA and REST services), including sign in/registration, customer eligibility, address checking, credit checking, payment (direct debit and payment card)… Show more Reported to Programme Manager, responsible for the integration of a new E-Commerce platform into the o2 IT architecture to provide customers with a Multi-Channel Sales experience.• Produced high level designs (working with key Business and Technical stakeholders)• Identified development/integration required (Integration through SOA and REST services), including sign in/registration, customer eligibility, address checking, credit checking, payment (direct debit and payment card), order submission, agent desktop, retentions deal calculator• Agreed satellite system design (multiple internal/external suppliers) to assure end to end solution• Supported end to end testing and early lifeTimeline of E-Commerce Platform delivery:2011/2 – new Consumer Upgrade and Agent Upgrade Shops2012/3 – new Consumer Acquisitions and Agent Telesales Shops2013/4 – integration of E-Commerce platform with strategic card payment solution2014/5 - new Consumer Checkout – aligned with strategic single sign-on architecture Show less

Reported to the Chief Architect• Contributed to the production of the overall IT Financial Systems blueprint, focussing on Revenue Assurance and Collections Management• Documented as-is architecture, verified the planned roadmap, produced the to-be architecture in conjunction with Domain architects• Presented to gained agreement of key stakeholders, to ensure alignment between technical and business communities, and updated relevant aspects of the overall IT blueprint

Brought together individuals from disparate areas, formed them into a cohesive team, formulated a team strategy and vision, which delivered a framework for continuous improvement within the IT organisation

Reported to the Head of CRM systems to establish a clear interface to the business for forming and shaping requirements, designing end to end solutions and project managing their implementation. Introduced the concept of Solution Design within the CRM function, which played a significant part in radically improving the delivery of the function, re-establishing customer confidence

Reported to the Head of Rating Billing and Payment systems to establish a clear interface to the business for forming and shaping requirements, designing end to end solutions and project managing their implementation. Established the concept of Solution Design which was adopted within T-Mobile UK IT and across 4 other European companies, and significantly improved the quality and timeliness of solutions delivered to the business.

Reported to the IT Project Manager to assure all 3rd party and in-house software to support the integration of the new system was delivered on time and met the business and technical requirements.

Assured the design changes to the Rating system proposed by the 3rd party met T-Mobile’s business requirements, were architecturally compliant and were commercially viable.

Managed a software development team responsible for the development and maintenance of large bureau Marketing Databases.

Responsible for all technical aspects of the Thorn-EMI Information System. Lead the technical team. Provided pre/post sales support.

Extensive program design and programming work

Hnc, Business Studies

Education record