- Serve as primary DevOps resource for company’s public facing e-commerce website for 26 theme parks throughout North America.- Participated in “lift-and-shift” of legacy website from dedicated hosting environment to AWS.- Architected multi-environment HA infrastructure for new WordPress website and implemented using AWS CDK. Built deployment pipeline. Coded A/B phased release script on Cloudflare Workers to roll traffic from old to new site. Execute production deployments and infrastructure-level changes.- Reduced costs of website performance and security solution by $250k annually with adoption of Cloudflare services. Configured 10 key zones using Terraform IaC. Optimize caching strategy to achieve 90%+ hit rate and reduce page load time. Monitor website security and tune firewall rules to protect against threats.- Increased visibility into infrastructure health and application performance with introduction of DataDog service. Setup integrations, alerts on system metrics, and log ingestion and analysis; subsequently built out comprehensive interactive dashboards.- Deploy and support applications created by internal developers on AWS Compute, Storage, and Analytics services. Interact with AWS services via CLI, Console, Python SDK, and IaC.- Create cloud architecture diagrams in Lucidchart. Utilize Jira and Trello for planning/tracking of work items. Participate in agile scrum ceremonies. Compose outage post-mortems.- Provision and administer corporate Windows Servers. Programmed Lambda function for reporting on daily AMI/EBS snapshot completion and to delete old images and snapshots.- Transitioned SSO from ADFS to Azure AD SSO. Enabled SCIM user provisioning for multiple SaaS applications. Developed Azure AD B2C custom policy/user journey.- Migrated MDM for 800+ iPad devices from Apple Server to Mosyle. Configured device enrollment workflow to assign AD user and install applicable profile and apps.- Provide on-call support for P1 incidents.

- Oversaw infrastructure of in-park digital presence of 1,000+ displays in 600 locations (ride queues, restaurants, gathering areas) across 12 theme parks. Coordinated network expansion with the launch of new attractions. Procured equipment and worked with individual theme parks to ensure installation occurred on schedule and within established $1 million dollar budget.- Supervised two direct reports, delegating responsibilities for trafficking and scheduling content, and troubleshooting hardware and software issues.- Partnered with stakeholders in Food & Beverage, Corporate Partnerships, and Marketing departments to address escalations and evaluate future opportunities.- Authored RFP for new digital menu board system, encompassing hardware and software components. Executed proof-of-concept and selected vendor for future use. - Researched and tested new digital display formats and video distribution systems.

- Developed T-SQL procedures to populate data warehouse with company’s 4-4-5/53-week fiscal calendar.- Created SSRS and ad hoc raw data reports for Finance and Internal Audit teams.- Assessed BI solutions for enhancing company’s reporting and dashboard capabilities.

- Developed/managed code and configuration changes to enhance enrollment system. Facilitated user story grooming with business unit and tracked tasks in VersionOne agile platform. Organized daily standup meetings to review task progress and identify any impediments. Drafted functional specifications and change control documentation.- Built SQL-based interfaces to exchange demographic information between on-premises enrollment system and Salesforce Service Cloud.- Automated member eligibility and verification process resulting in future cost savings of $80,000/year.- Programmed 250+ government-approved letter templates related to enrollment, claims, and medical authorizations for mailing to members and providers.- Triaged and troubleshooted production incidents logged in ServiceNow, adhering to ITIL methodologies and established SLAs. Engaged additional IT SMEs and software vendors to resolve complex problems; provided ongoing status reports to management. Validated system(s) operational status following scheduled and unscheduled maintenance.

- Founded information technology service accumulating 20+ small businesses and individuals as clients.- Designed, coded, and maintained web presences for multiple organizations resulting in long-term relationships.- Provided on-premises and cloud-based IT solution recommendations related to file management, team collaboration, e-mail communication, and telecommunications. Offered complementary on-site and remote support.

- Acted as primary technical liaison and escalation point for multi-hospital customer installing Epic’s electronic medical record system in the Northeast. Proposed process suggestions and assisted with issue resolution for integrated technical issues in areas related to business continuity, security, server and client systems, reporting, system performance and monitoring, environment strategy, and data migration.- Maintained communications between the customer’s technical infrastructure team, Epic’s dedicated 15-person application support team, and Epic’s 20-person implementation team to support the on-going installation. On-site for weeklong technical command center for initial hospital go-live of Epic’s EMR.

- Provided dedicated technical support for 10 customers with a focus on Epic’s analytical and operational reporting tools. Analyzed and resolved reporting issues related to daily Clarity ETL process and report distribution using SAP BusinessObjects via e-mail, phone, and remote access to customer systems. Coordinated with internal development teams and third party vendors as necessary to resolve escalated issues. Maintained issue logs and documentation for future reference and team knowledge sharing.- Supported Epic’s 45-person Reporting Infrastructure team in ensuing their customers’ success in meeting and attesting to government regulatory and incentive programs. Reviewed customer issues with SQL-based stored procedures and triaged to software developers as necessary. Composed and distributed periodic communications to team members on significant known issues and upcoming software releases.- Participated in team-wide initiatives to determine customer utilization and performance of reporting systems. Communicated Best Practices to customers to enhance their reporting capabilities based on results.- Trained recurring introductory SAP Crystal Reports class to 500+ team members as part of company-wide initiative to enhance employees’ knowledge of reporting tools.- Assisted Technical Services colleagues in resolving their customers’ reporting issues, backed-up team members during office outages, and periodically supported the reporting infrastructure for all Epic customers during non-business hours.

- Developed "Idea Management System" with the goal of fostering innovation in the 13,000-person company. Implemented custom workflows on the company’s SharePoint collaboration platform, allowing for the submission and tracking of employees' ideas.- Redesigned eight internal SharePoint team sites for CA Labs’ programs, providing greater usability with a cleaner and consistent look and feel.

- Maintained web presence utilized by the 4,000+ Jewish students on the Indiana University campus and their families across the United States. Implemented e-commerce functionality allowing for online donations, and payments with event registrations.- Supported the operation of the Center’s computer network utilized by staff and students.

- Tested and recommended CMS solutions for the company’s 150+ digital signage installations in 10 theme parks; served as an intermediary between Director of Interactive Services and software vendors.- Performed remote troubleshooting of technical issues with digital signage systems and facilitated repair/replacement of malfunctioning equipment.- Programed digital signage playlist consisting of advertisements and original video content.

- Drafted project plan for implementation of Point-of-Sale system in Mexico theme park.- Organized documentation of IS systems to be utilized by IS Management during park site visits and audits.- Redesigned IS Manager weekly status report template to present IS Director with an overview of each of 14 theme parks’ IS Systems; reviewed issue reports and identified high priority issues for follow-up.

- Performed competitor analysis and developed new facility rental website highlighting available offerings by enhancing site usability.- Implemented 360° virtual tours of rental spaces.