Michael Hulsey Email & Phone Number

Anniston, Al, Us

Anniston, Alabama Area

Implemented VM replication and data back up policies to ensure data integrity and continuity of operationsProvided hardware and software support to 128 endpoints, including point of sale terminalsUsed Active Directory to administer user access rights to systems and network resources, designed application deployments and security configurations through group policy objects Maintained WAN security through the use of VPN tunneling between central office and remote LANsInstalled and configured multiple server OS including Server 2012, Red Hat Linux, and UbuntuSelected and installed role-appropriate hardware and software for meeting mission goalsIncreased efficiencies of e-commerce operations by implementing shipping management platform that allowed remote printing of shipping documents to fulfillment centers, eliminated 3 hours daily of manual printing and processingImplemented Google Apps for Business, replaced MS Office and email to provide mobile access to email and documents at lower cost and enhanced user experienceManaged the development of custom middleware application to enhance retail inventory management, defined functional requirementsServed as project leader for the implementation of new point of sale, retail enterprise management, and accounting packages in an environment of 250 usersDeveloped and delivered user training for numerous systems and applications, utilized video conferencing extensively to reduce cost while delivering content to remote locations

Anniston, Alabama Area

Served as the assistant to the Finance ManagerProduced ad-hoc financial reports as needed by managementPerformed accounting of financial transactions according to GAAPUsed audit techniques to discover excess shipping costs related to e-commerce activities, reduced shipping expenses by $36,000Maintained excellent relationships with vendors through timely and courteous pursuit of dispute resolution and remittance of accounts payablePrepared and submitted sales tax filings, payroll taxesPrepared journal entries, produced periodic financial statementsPerformed bank account reconciliations to ensure accuracy of stated positions

Anniston, Alabama Area

­Administrative Assistant to the Finance Manager­Functioned as an A/P clerk, reviewed invoices and P.O.s, created payment vouchers­Assisted Finance Manager in creation of financial controls and reporting procedures for new E-commerce division­Trained E-commerce employees to manage sales channels (eBay, Amazon,) and shipping software

Selected by the District Manager to be part of the training and transition management team in my store for a major rebranding/product line launch.Motivated team members to achieve great customer service by maintaining a positive attitude and rewarding team members for exceeding goals.Earned Serv-Safe Food Safety Manager certification by consistently demonstrating attention to detail in the safe and sanitary preparation of food. Motivated my team to make a commitment to store cleanliness which resulted in our store’s health department inspection score increasing by 3 points during my shift. Increased repeat business by consistently promoting our value programs to our customers.Made direct connections with customers through “getting to know you” conversations, which led to improved comment card responses and fewer complaints.Improved customer satisfaction through a willingness to always make it right if our quality or service did not live up to customer expectations. Drawing upon my experience as a college student, gave direct input toward shaping marketing campaigns aimed at increasing sales among a large customer base of students/collegiate activities.