Michael Butters Email & Phone Number

High Wycombe, England, United Kingdom

The purpose of the role is “to oversee and deliver an effective level of administration and consistently ensure a “client-focused” service which promotes effective working relationships and to oversee the accurate and timely inputting and maintaining of data on data systems, together with the associated correspondence, ensuring standard operating procedures are applied.”Main duties:• Working closely with clinical leads and nurse assessors, all admin related to a patients journey though the CHC process from referral to outcome• Managing 2 inboxes, one for referrals and one for brokerage meaning anything to do with the finances and packages of care from providers, working in partnership with the commissioning department of Buckinghamshire Council. • Delegation to 6 administrators leaving more serious functions for myself and the other 2 Senior Admins such as minuting meetings e.g. best interest meetings, decision making or appeal panels. • Creating and collating all files for independent review or appeal panels.• Checking official letters and documents before they are sent as well as drafting bespoke correspondence for clinicians.• Ensuring CRM system is accurate with no errors• Managing telephone system • Communicating with any patients or family members regarding the service or on behalf of Buckinghamshire Council commissioning team• Procurement of any office suppliesAs well as the admin functions there is significant team management duties involved:• Directly line managing 2 staff members, indirectly managing the other 4• Providing support, training, and coaching to entire team as well as inductions for new staff• Creation of rotas for office/home working• Managing, tracking and approving annual leave across the admin team.• Managing and tracking sickness• PDR’s and annual appraisals of team.• Assisting with Occupational health referrals and supporting following the OH report• Mediation between any team members as required.

Windsor, England, United Kingdom

This position is the point of contact for all administrative issues relating to patients’ pathway of care. Working as part of a multi-disciplinary team I provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.I ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.Dealing with referrals, new and follow up appointments, ensuring that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This role is within a specialised pod dealing with a surgery wait list within ophthalmology, both pre and post op, but also is within the admin team that shares a booking office phone line and we always go above and beyond to ensure all patients are helped to the best of our ability and if needs be passed on to the correct pod to satisfy their query.

Windsor, England, United Kingdom

As receptionist in the Prince Charles Eye Unit, the job role is split into 2 parts. When working on the Eye Ward the duties are:First point of contact for patients face to face and on the telephone. Check in, admit, take details, discharge and scan all documents relating to that days surgery patients. Sometimes calling their relatives or taxis to come pick them up. As well as surgery patients we have to check temperatures and check in all pre op patients and scan files for the nurse to do with those patients. Often times we have to handle the admin for the telephone follow up clinics for post surgery patients. For many of these patients after they’ve seen the nurse or doctor we check the notes on medisoft and then book or arrange the follow up appointments or what ever action has to be taken depending on those notes. Finally handling all patient enquiries, arranging more medication with nurses and for patients to pick it up, batch printing 100’s of patients letters and checking any patient pathway errors and emailing the appropriate team to correct these. The other area is working on the clinic/casualty reception. This involves being the first point of contact for all patients face to face and over the phone. Taking details for all casualty patients and registering them on the system so they are triaged promptly. Checking in all clinic patients and ensuring they get to the correct area. Following up on doctors notes and sending to the correct teams in the booking office or booking follow up appointments ourselves. Helping doctors, nurses etc with any necessary admin and printing.

Windsor, England, United Kingdom

As PA to the director, I was first point of call for all clients, staff and candidates. I was responsible for sales and marketing, both new and existing client satisfaction, recruitment & management of new & existing staff and the administration involved in all of the above.

Windsor, England, United Kingdom

Due to a horrendous allergic reaction to some unknown thing I had to take a step back from managing the coffee shop and take a simple, less time consuming role to make sure I recovered.Duities included: being a key holder, cash controller, setting daily targets and leading the team to achieve them as well as overall store targets, opening and closing tasks, cleaning and food safety management, stock management, customer service and sales. As well as the expected duties of the role, I also completed 2 training courses that are A-level equivalent in anatomy and how that ties in with the products that Holland and Barrett sell.

Windsor, England, United Kingdom

In the absence of the manager, who was on maternity leave, I was hired as Assistant Manager to bring the flagship store back to flagship status by the following duties; Providing leadership for the team to ensure a world class customer experience; Being responsible for the day to day running of the store; Driving sales and profitability targets; Managing inventory and stock control for the store; Working closely with the Supervisors to ensure that our customers get great products and a friendly service from a motivated team; Manage stock control and ordering; Complete staff rotas in line with budgeted hours; Manage the team, ensuring that everyone is aware of their daily duties; Manage deliveries and store food supplies, equipment, and utensils in line with procedure.

Runnymede, England, United Kingdom

All previous duties as an assistant and supervisor carried over into this role as well as a further increase in hours and management of the premises, team and back office such as; Rota’s, stock counts, sales targets and figures, uploading staff hours worked onto system for payroll to ensure correct pay; Increased stock management duties including weekly and monthly stock counts and responsibility for all orders; Liaising with colleagues in other departments such as compliance to ensure policy and building standards are adhered to; Menu Development; Marketing and Sales management; Managing the team including meetings, dissemination of information, delegation of tasks, training and development, recruitment, wellbeing and morale.

Runnymede, England, United Kingdom

All previous duties as an assistant below carried over into this role as well as an increase in hours and managing the premises and team; Being the sole member of staff on a regular basis; Overseeing the general cleanliness of the entire premises, cleaning duties and delegation of duties among team members; Ensuring fire alarm test is done weekly and fire safety policy folder is kept up to date; Ensuring PED check and policy folder is done and up to date. Cooking Soups, one pots, cakes, bakes, scones, sausage rolls and breakfast baps and delegating this among the team when not working alone.

Runnymede, England, United Kingdom

As part of a small team running a busy, historical, tea room my responsibilities included all aspects of the daily running of the site, such as the below: Opening procedures, including unlocking the site and setting up for the day; Closing procedures, including cashing up, all cleaning tasks and daily checks; Making a selection of sandwiches and hot drinks including baking scones; Serving from the till and on occasion to tables; Kitchen porter duties including clearing and cleaning tables and washing all crockery etc using dishwasher; Stock management including ordering of both food, drinks and retail products manually over the phone and using the Trusts ordering software; Visual merchandising of both food displays and retail displays; Supervision and training of newer staff; Upselling of all food, beverage, retail products and memberships for the trust and finally being the first point of contact for the public for information.

Uxbridge, West London

Supporting an experienced External Account Manager, my role included but was not limited to: - Working to and consistently achieving set targets and KPI’s within our existing customer base; Building strong customer relationships; Contacting customers to confirm orders, resolve queries and issues; Processing orders and quotes and ensuring delivery within agreed timescales; Managing and training customers on their online portal. This role also carried over all my previous duties in the Sales Support role below.

Uxbridge, West London

Supporting two experienced External Account Managers my role included but was not limited to: Processing orders and quotes and ensuring delivery within agreed SLA timescales; Warranty registrations; Running daily and monthly reports for external account managers and senior management; Raising requests on the internal ticketing system to have further resources applied to a given opportunity; delivery and invoice queries, Returns etc ; Liaising with various other departments, such as Credit Control, to ensure everything was running smoothly without issue.