Michael Roper Email & Phone Number

Kansas City, Missouri Area

Kansas City, Missouri Area

Account Representative (May 2015- Current):- Responding to and resolving customer inquiries that require research and interactions with carriers or agents.- Contacting customers to establish shipment plan (loading, transit, Delivery) and Customer cost. Follow up to ensure customer satisfaction.- Marketing new and renewing current accounts according to company procedures.- Work alongside transportation department to ensure customer satisfaction.- Train new hires into the Logistical Coordinator position.Logistics Coordinator (October 2014 - May 2015):- Fulfilled all responsibilities including (but not limited to): contacting contracted carriers to update shipment status in Mercury Gate software; logging contracted carriers success and failure and updating their profiles accordingly, communicating any problems / delays immediately with CSR – Management & Sales, etc.- Created a process map and new employee handbook for the Logistics Coordinator position.- Trained new Logistical Coordinators.

Kansas City Kansas

Customer Service: Greet the guests and immediately discover their needs; supply those needs, handle any problems which may arise and (when necessary) follow up with management to ensure the total satisfaction of the customer.Team work: Work well independently, call on team members when assistance is needed, help team members whenever possible (always taking the initiative when possible). Money handling/Responsibility: Take customers payment for goods; prepare cash change when necessary; hold all funds until the end of shift, turn in store owned funds to active manager.

Apprentice to master carpenter(s). Trusted with on site evaluations and bids, trusted to be the first and last customer impression.

Kansas City, Missouri Area

General Repair, Dental Office Assistant, Conducting Interviews to assess qualifications, File organization and updating, general work.

Greeting guests, informing them on availability and directing them towards the gift shops and attractions. Finding guests when table is ready, seating them, and finding their server. Communicating with management directly.

Arranging food and checking orders before delivering to guests. Assisting kitchen staff and waiters in whatever manner necessary. Meeting with guests and filling their needs on behalf of servers.