Michael Ison Email & Phone Number

Panama City, Fl, Us

Tampa, Florida, Us

Fort Lauderdale, Florida, Us

Lehi, Utah, Us

➢ Image, Deploy, Troubleshoot and Reprocess all Apple Devices➢ Self Help documentation - Documenting all trouble shooting steps, application install procedures, and general knowledge base information to help the end users.➢ Software installation and management - Mac Software MS Office suites, Adobe Suite software etc.➢ New technology deployment - From investigating to deployment of new technology that enables our company to grow and improve.➢ Mobile networking➢ Mobile device deployment and management➢ Project management -development, pricing, setup, testing and deployment➢ Meraki server management – Managed, Deployed, and Secured ➢ Network Print server management - Based on Mac Minis as servers and utilizing CUPS - Along with Ruby On Rails➢ Zendesk administration - Entry level to medium issues➢ RingCentral VOIP - Full administration and deployment➢ Other projects assigned by management➢ Brivo Badge Management/Administration➢ Dahua and Hikvision security camera management

➢ Imaging ,Deployment and trouble shoot all of PCs (Mac, Laptops, Desktop) with in the office➢ Service Desk documentation – Documenting all trouble shooting steps, application install procedures, and general knowledge base information to help the Help Desk support call in users.➢ Software installation and management – Example PC and Mac Software MS Office suites, Adobe Suite software etc.➢ New technology deployment assistance – Assisted network and security for new policies, new wireless deployment➢ Mobile device deployment and management – All Mobile devices company and personally owned Android, APPLE , Blackberry, MS.➢ Data Center Management – Check and verify all equipment housed at Peak 10 Data Center➢ Network Print server management – Manage and control all aspects of our printers housed in office.➢ Project Management – Finding cost cutting savings for ISPs, and our telecommunications ➢ Worked with Proprietary Systems developed by our lead software engineer➢ Controlled ,managed , and installed timeclock systems for our end customers

New York, Ny, Us

➢ Imaging ,Deployment and trouble shoot all of PCs (Mac, Laptops, Desktop) with in the distribution center➢ Service Desk documentation – Documenting all trouble shooting steps, application install procedures, and general knowledge base information to help the Help Desk support call in users.➢ Software installation and management – Example PC and Mac Software MS Office suites, Adobe Suite software etc.➢ New technology deployment assistance – Assisted network and security for new policies, new wireless deployment➢ Mobile device deployment and management – All Mobile devices company and personally owned Android, APPLE , Blackberry, MS.➢ Data Center Management – Hands and feet for Network, Security, Storage team, and Database teams➢ Network Print server management – First response trouble shooting on leased equipment➢ Project Management – Document steps and procedures for decommission of the distribution hardware. Proposal for employee move to new location at Brownsboro Road location.➢ McAfee Epolicy Orchestrator➢ Distribution Center Support Responsiblity– Sorters, Feeders, SCPs, RFID wired and wireless equipment➢ Worked with Proprietary Systems developed by Ann Taylor called Receipt Maintenance which is Oracle and Java based. A second Proprietary System called Manhattan which is also Oracle based platform.

Louisville, Ky, Us

➢ Image, Deploy, Troubleshoot and Reprocess all Dell Desktop and Laptop PC➢ Service Desk documentation - Documenting all trouble shooting steps, application install procedures, and general knowledge base information to help the Help Desk support call in users.➢ Software installation and management - Example PC and Mac Software MS Office suites, Adobe Suite software etc.➢ New technology deployment assistance – Be at hand during testing of new equipment and policies to help assist Security, Storage Teams, Network, and Visual/Audio Groups➢ Mobile networking➢ Mobile device deployment and management➢ Project management for new Time Clock development, pricing, setup, testing and deployment➢ Mobile Iron server management – Managed, Deployed, and Secured Android, Apple, Blackberry and Windows Mobile smartphones.➢ Project management for Mac Testing/Documenting/Deployment➢ Network Print server management➢ Development and Management of new offline image thumb drive process and shipment (International Offices)➢ Sccm management for Endpoint monitoring and new image development, Bit-locker management and TPM chip management, image creation, and assist SCCM Admin when needed.

Telephone support for Citrix nurses, and all external usersTelephone support for Internal usersTrouble shooting by desk sideAbility to create Ghost imagesNew and Repaired machine deployment.Network trouble shooting for VPN client and Cisco VPN router NursesService Desk documentationSoftware installation and managementSQL, Oracle , Sybase client end trouble shootingAny special projects requested by management

New York, New York, Us

➢ Telephone support for residential, business HSI customers➢ Telephone support for High End Fiber Solution customers➢ Online Support via Net Chat for residential customers➢ Collections for Business HSI and Fiber customers for past due billing➢ Working directly with Management for processes involving static IP development.➢ Working directly with Management for new product development, examples VOIP, Web hosting.➢ Working directly with Management during a complete migration off of ATT network to Insight Network. Total business customer base of 22,000, total customer base of 600,000 plus customers.➢ Supervising 10 technical support employees and handling escalations from customers.➢ Managed server for IB Customer Care knowledge base, forums, and contact database.➢ Weekly reports for Team Progress, Outages, Internal Network issues.➢ Handling all advanced trouble shooting for 1 off customers.➢ Any additional special projects requested by Management

Telephone support for residential, business HSI customersTelephone support for High End Fiber Solution customersOnline Support via Net Chat for residential customersCollections for Business HSI and Fiber customers for past due billingWorking directly with Management for processes involving static IP development.Working directly with Management for new product development, examples VOIP, Web hosting.Working directly with Management during a complete migration off of ATT network to Insight Network. Total business customer base of 22,000, total customer base of 600,000 plus customers.Supervising 10 technical support employees and handling escalations from customers.Managed server for IB Customer Care knowledge base, forums, and contact database.Weekly reports for Team Progress, Outages, Internal Network issues.Handling all advanced trouble shooting for 1 off customers.Any additional special projects requested by ManagementWork From Home user network management

Stamford, Connecticut, Us

Telephone support for residential customersOnline Chat support for residential customersAssisted tier 3 with NOC tickets and escalations for trouble callsWorked special projects assigned by supervisorsSupport via email for residential customers

Education record

Associates Degree; Diploma, Computer Science