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@motionrc.com
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Michael Jackson is listed as Manager, Worldwide Customer Support at Motion RC, a company with 7 employees, based in Emmaus, Pennsylvania, United States. AeroLeads shows a work email signal at motionrc.com and a matched LinkedIn profile for Michael Jackson.
Michael Jackson previously worked as Manager, Service Technical Engineering at Olympus and Manager, Customer and Product Technical Support at Olympus Corporation Of The Americas. Michael Jackson holds Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies, 3.0 from The College Of Wooster.
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AeroLeads found 1 current-domain work email signal for Michael Jackson. Compare company email patterns before reaching out.
An enthusiastic support operations leader with expertise in leveraging diverse teams and resources to complete objectives in a high-volume and fast-paced atmosphere. Demonstrated success in strategic process and performance improvement to boost productivity, efficiency, and customer satisfaction. Self-starter adept at employing technology to spark creativity and enhance best practices while maintaining core values of integrity, unity, and challenging the status quo.
Listed skills include Quality Assurance, Call Center, Technical Support, Project Management, and 42 others.
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A career timeline built from the work history available for this profile.
Emmaus, Pennsylvania, United States
Currently lead a remotely distributed team of e-commerce support engineers across North America and Europe, providing multi-lingual support through voice, chat, and email channels for a 10,000+ customer base.
Center Valley, PA
Supported the Olympus Medical service organization by providing performance, workforce and process management functions to the customer product support group. Led team of project engineers and Tokyo service liaison tasked with service launch of new medical and surgical products (i.e. Orbeye, Empower Laser Platform, OER-Mini, UNIFIA). Provided overall.
Center Valley, PA
Managed operations performance for a team of 25 support phone engineers (in multiple locations including remote) handling approximately 80,000 calls annually. Key responsibilities included developing forecast based scheduling and workforce optimization to ensure adherence to primary KPIs such as SL%, agent utilization and abandonment rate. Provided.
Catonsville, MD
Requested by the University of Maryland CIO to come in as an external consultant and perform an assessment of the Information and Support Services organization. Analyzed problem areas such as organization, personnel, and equipment utilization, forms design and functions, systems, procedures, and policies to identify needed modifications or improvements.
Hunt Valley, MD
Managed $4M technical support contract between Apple Computer and it’s largest North American AppleCare support vendor. Focused on project management (bringing new product support queues, programs online), client management, process/performance improvement in the areas of customer satisfaction, quality and sales.
Center Valley, MD
Managed the day to day operations of a 200+ seat AppleCare support center. Functions included project management, performance and process change analysis, workforce management, training development, and direct oversight of 13 team leaders.
Hunt Valley, MD
Managed team of 20 technical support agents and team leaders; designed and implemented quality control program to increase productivity, ensure accuracy, and exceed customer satisfaction goals.
Hunt Valley, MD
Coordinated hardware/software configurations requirements for test lab, trained staff, and represented at industry trade-shows (ie: Game Developers Conference, MacWorld, Apple Developer Conference).
Other employees you can reach at motionrc.com. View company contacts for 7 employees →
Bill Jeric
Colleague at Motion Rc
Rancho Cucamonga, California, United States, United States
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CW
Chris Wolfe
Colleague at Motion Rc
Nolensville, Tennessee, United States, United States
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JB
James Burulcich
Colleague at Motion Rc
Woodstock, Georgia, United States, United States
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BB
Byron Beeler
Colleague at Motion Rc
Hong Kong SAR, Hong Kong
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MG
Mark Goetze
Colleague at Motion Rc
Greater Chicago Area, United States
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PT
Pete Taylor
Colleague at Motion Rc
Greater Colchester Area, United Kingdom
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SN
Steve N.
Colleague at Motion Rc
Boston, Massachusetts, United States, United States
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FV
Flight Videos
Colleague at Motion Rc
Honolulu Metropolitan Area, United States
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AS
Alex Sclafani
Colleague at Motion Rc
Hauppauge, New York, United States, United States
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Activities and Societies: -Crandalls (Kappa Phi Sigma) -Intramural Men's Soccer -Tennis -Mountain Biking -Hiking -Photography
Quick answers generated from the profile data available on this page.
Michael Jackson works for Motion RC.
Michael Jackson is listed as Manager, Worldwide Customer Support at Motion RC.
AeroLeads has found 1 work email signal at @motionrc.com for Michael Jackson at Motion RC.
Michael Jackson is based in Emmaus, Pennsylvania, United States while working with Motion RC.
Michael Jackson has worked for Motion Rc, Olympus, Olympus Corporation Of The Americas, University Of Maryland Baltimore County, and Absolute Quality, Inc..
Michael Jackson's colleagues at Motion RC include Bill Jeric, Chris Wolfe, James Burulcich, Byron Beeler, and Mark Goetze.
You can use AeroLeads to view verified contact signals for Michael Jackson at Motion RC, including work email, phone, and LinkedIn data when available.
Michael Jackson holds Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies, 3.0 from The College Of Wooster.
Michael Jackson is listed with skills including Quality Assurance, Call Center, Technical Support, Project Management, Os X, Troubleshooting, Software Documentation, and Management.
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