Performing duties as a Solution Architect to design and implement strategic capabilities delivered through the Salesforce platform.

Michael James Consulting is a Management Consulting firm specializing in working with Senior Business Leadership to develop business strategies and managing business implementation plans to achieve projected results. We provide experienced Project Managers who manage business and technology projects that support strategic initiatives.Select Clients & ExperienceConfidential Client (Engagement in Process)Evaluating current Marketing and CRM environment. Evaluating Salesforce, Microsoft CRM Dynamics, Pegasystems, Marketo, Eloqua, Pardot, IBM Marketing Cloud and Oracle Service Cloud. ImationBI Program ManagerAccountable for the management and leadership of the program reporting directly to the Executive Steering Committee. Senior Project Manager Led deployment of custom Customer Contract and Rebate application integrated with their ERP systems to manage contracts with retail customers consisting of Target, Walmart, Best Buy and other retailers of electronics. Jamaica Public ServicesSenior Project ManagerDeveloped a strategy to accomplish the business goal of changing their operating currency. Performed a two week assessment and identification of business improvement opportunities. Implemented Oracle ERP to meet goals.B&B ItaliaManagement ConsultantB&B Italia is located in Como, Italy. Engaged to lead the assessment of a failing new ERP implementation project. Responsible for leading a team to analyze the current status of the project and create a roadmap to successfully complete the project.Christopher & Banks Program ManagerRetailer with over 800 stores. Served as Program Manager responsible for overseeing the quality of concurrent new projects including Oracle Retail RPAS, Oracle Financials and JDA Sizing & Allocation.Brodart Books Project ManagerBrodart had a failing enterprise wide implementation project that spanned 2 years. Engaged to perform an assessment of the project and created a strategy to complete the project.

Worked as a Solution Architect responsible for evaluation of legacy CRM systems and business operations to migrate to the Salesforce platform. Designed solutions utilizing Sales Cloud, Service Cloud, Pardot and Marketing Cloud features. Designed interfaces between Salesforce platform and Enterprise systems to support business operations. Participated in transformational analysis of business operations to improve the Patient Journey.

Working with BlueCross BlueShield organization designing strategic capabilities and delivering them through Salesforce Health Cloud Platform

Serving as a Solution Architect to design a CRM Platform strategy selection process and migrate client from a legacy CRM system to a new CRM and marketing automation system that will enable business strategies. Technologies included Salesforce, Dynamics 365 CRM, Oracle Cloud and Pega Systems. Marketing automation technologies included Marketo, Oracle Marketing Cloud, Salesforce Pardot/Marketing Cloud, Pega Systems and IBM Marketing Cloud. Met with Senior Business Leaders and key stakeholders to determine business strategies and growth opportunities that could not be implemented today due to system constraints. Documented user-stories that served as critical success factors for CRM implementation. Architected solutions based on CRM and Marketing Automation platform best practices. Developed possible roll out and implementation plans to migrate CRM business operations to new systems and an Executive Summary presentation used at the Annual Operations Budgeting meeting to seek funding to execute the project.

Thrivent Financial is a Fortune 300 insurance and finance organization. Thrivent Church Solution Group is a start-up business operation within Thrivent Financial created by the CEO to identify new products and services to bring to market and expand into new customer verticals. As new business strategies are identified, as new products and services are created and as new business operations are formed; technology is required to support these strategic capabilities. Michael Winters served on Thrivent’s Church Solution Group’s Strategic Capability Team with the responsibility to develop technology systems and business processes to support Sales and Marketing business operations. Defined Customer Model and Marketing Models to support new customer acquisition strategies. Implemented Salesforce and Watson IBM Marketing Cloud to manage Marketing and Sales pipeline. Served on a Project Team between Thrivent and Gloo, a platform technology company based in Boulder Colorado, to form a strategic partnership that jointly developed products and Go-to-Market strategies that served into the Church and Faith based vertical markets. Responsible for identifying systems, technology and processes to enable in-market operations.

I consult with my Clients to put them into a position of Market Leadership. I help my clients avoid the common pitfalls of Business Strategy implementation plans that stall business growth programs. Our clients enjoy the anticipated value creation and ROI much sooner than not working with us. SafeNet Consulting accomplishes this by applying strong Business Analytics programs so our clients make better, more informed decisions. We improve business operational effectiveness through strategic application of technology and we align people to the organization's growth initiatives so business growth implementation plans are achieved and value is created. I have strong, hands on experience leveraging platforms such as Salesforce, Oracle and Microsoft Dynamics to improve business operations and create value!

I work with Executive Management to understand Business Strategies that require technology support to achieve desired business goals. I am responsible for detailed business analysis, creating the implementation plan for delivering the expected business results, managing all phases of the project and motivating Business and Technology teams to achieve business goals. Key Projects:Designed and Implemented Digital Marketing program using Eloqua and Microsoft Dynamics CRM. Hands on experience developing the Digital Marketing Model and implementing systems to support the model. Established Global sales processes for reporting and forecasting sales performance. Managed the Global implementation of Oracle Business Intelligence which served as the Corporate reporting platform. Represented the Global Sales Organization responsible for providing Sales input into Imation's Global Supply Chain Planning Standardization project.Led a Global Project to consolidate multiple instances of Salesforce.com into a single Global instance that supported Global Standard Sales Processes. Interfaced Salesforce.com with Marketo Digital Marketing system and implemented a Global Demand Generation business process for Imation's Digital Marketing and Sales Groups.After Imation acquired smaller technology companies to form a new Global Business Unit, I led the project to implement Microsoft Dynamics CRM and Eloqua Digital Marketing systems. Worked with Senior Business Management to design Global Sales and Marketing Processes and implemented new business process across the newly formed Business Unit.

I served as the Vice President of Delivery Services for an International Oracle Consulting with offices in the United States and Europe. I managed the integration of the Oracle Practice after an international acquisition. I currently oversee several engagements in multiple countries in the European and Asian Pacific Communities and assist other Senior Managers in the US with client projects and milestone deliveries in a Quality Assurance Advisor capacity. I am a key contributor for numerous consulting engagements spanning across many industries in a senior leadership capacity and am responsible for ensuring client projects and milestone deliveries. I have over 20 years of Senior Project Management experience. I have proven ability identifying areas for business process improvement, as well as attributed knowledge in many Oracle Order Management/Fulfillment, Manufacturing and Customer Relationship Management modules. I have thorough understanding of Project Management methodologies and this enables me to quickly identify opportunities to apply methodologies to streamline projects.

ExecuTrain was a global leader in providing first class computer and technical training services to Fortune 500 companies. Started working at ExecuTrain as an independent Consultant responsible for designing and implementing sales growth strategies. Due to success my sales strategies were adopted as standard processes at Corporate. I was offered minority ownership in several franchise offices across the United States.