Customer Success Director
Current
Feb 2024 - Present
AeroLeads people directory · profile
Michael Barrett Pmp, Chpc Email & Phone Number
Customer Success Director @ Genesys | Certified High Performance Coach
at
Genesys
1 work email found
@genesys.com
12 phones found area 415, 650, 925, 510, 747, 831, 408, and 877
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Director @ Genesys | Certified High Performance Coach
Location
Los Angeles Metropolitan Area, United States, United States
Company size
Who is Michael Barrett Pmp, Chpc? Overview
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Quick answer
Michael Barrett Pmp, Chpc is listed as Customer Success Director @ Genesys | Certified High Performance Coach at Genesys, a company with 1 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a work email signal at genesys.com, phone signal with area code 415, 650, 925, 510, 747, 831, 408, 877, and a matched LinkedIn profile for Michael Barrett Pmp, Chpc.
Michael Barrett Pmp, Chpc previously worked as Customer Success Director at Genesys and Senior Customer Success Manager at Genesys. Michael Barrett Pmp, Chpc holds Bs In Progress, Information Technology from De Anza College.
Company email context
Email format at Genesys
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*@genesys.com
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AeroLeads found 1 current-domain work email signal for Michael Barrett Pmp, Chpc. Compare company email patterns before reaching out.
Profile bio
About Michael Barrett Pmp, Chpc
As a Customer Success Director at Genesys, I have over four years of experience in delivering cloud-based contact center solutions to customers across various industries and geographies. I provide strategic guidance, best practices, and proactive support to help customers achieve their goals and outcomes, while building long-term relationships and loyalty. I also leverage my Project Management Professional (PMP), Certified Support Manager (CSM), and Certified ScrumMaster (CSM) credentials to ensure the successful implementation and adoption of Genesys products and services.In addition to my customer success role, I am also a Certified High Performance Coach, with over four and a half years of experience in mentoring and empowering individuals and teams who want to improve their performance, productivity, and well-being in their personal and professional lives. I have a strong background in initiating and directing operational and customer-focused IT projects, establishing and launching PMOs, facilitating cross-departmental collaboration, and leading organizational transformation. My mission is to share my vision, champion concepts, and gain buy-in of executives and business leaders.
Listed skills include Project Management, Sdlc, Pmo, Crm, and 45 others.
Current workplace
Michael Barrett Pmp, Chpc's current company
Company context helps verify the profile and gives searchers a useful next step.
Genesys
14 roles · 34 years
Michael Barrett Pmp, Chpc work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Oct 2019 - Feb 2024
Certified High Performance Coach
Current
Michael Barrett Coaching
Certified High Performance Coach via Brendon Burchard's High Performance Academy Please reach out in Messenger here on LI or via www.MichaelBarrettCoaching.com
2019 - Present
~7 yrs 4 mos
Head Of Operations
Nexjen Systems
Oct 2017 - Sep 2019
Senior Technical Consultant
Selected to manage deployment of enterprise Customer Relationship Management product, FISERV EnAct (MicroSoft CRM Dynamics). Led internal efforts for a team of 30+ and managed 3rd-party vendor relationship to gather business requirements and ensure system configuration to fulfill those needs. Reported to executive team and coordinated with business.
Mar 2017 - Sep 2017
Director, Onboarding & Configurations
Supervised technical team of 12 directly and up to 30 temp/vendor resources to support new customer deployments and existing customer annual rollover events for 1200+ school districts; led efforts from post sales to implementation. Reported to executive team and coordinated with business stakeholders on regular basis.MISSION-CRITICAL BACK TO SCHOOL (BTS).
Jun 2013 - 2016
Avp, Project Management Office, Enterprise Project Management
Oversaw/managed existing and proposed enterprise projects. Managed merger activities and projects for all mergers; implemented formal processes and procedures and took leadership role for largest merger in company history.MERGER LEADERSHIP / DUAL BRANDS: Coordinated with 50+ individuals from numerous business areas to ensure customers of $175M merger were.
Apr 2012 - May 2013
Director – Project Management & Computer Operations
Directed team of business analysts, project managers, and QA team members to develop/deploy all enterprise projects. Identified and implemented PM tools, communication protocols, policies, and reporting protocols; authored/enforced formal IT PM policies.PMO FOUNDATION & LAUNCH: Established company PMO: Assessed existing efforts, elicited stakeholder input.
Aug 2008 - Mar 2012
Senior Manager, Quality Initiative / Corporate Governance
Managed QA testing for software releases and regression testing. Chaired weekly Release Management planning meetings, oversaw action items and issue resolution, and developed communications to support software releases. Supervised continuity planning.CORPORATE GOVERNANCE: SAS70 AUDIT: Prepared organization for upcoming SAS70 audit; coordinated audit.
Jan 2007 - Jun 2007
Senior Corporate Business Process Engineer
Evaluated / improved strategic business delivery processes: Key areas of success were in service delivery channels where lack of clearly defined process had stalled several crucial products.SERVICE DELIVERY OPTIMIZATION: Reignited stalled delivery of critical products and optimized service delivery channel. Captured $2.5 million in revenue by reengineering.
Jan 2005 - Dec 2006
Senior Manager Customer Support
Integrated UNIX / Windows host processing with applications for lending, retail, and branch operations. Directed 40–person, multi–tiered, multi–location, 7x24x365, mission critical support department. Within first–year, decreased outstanding workload by 50%. PROCEDURES MANUAL: Developed and centralized first–ever department procedures manual. CALL TRACKING.
Dec 1999 - Jan 2005
Supervisor Engineering Support
Supervised team of hardware, operating system, and database engineers. Managed workload assignment, scheduling, and performance management. Managed escalation issues to resolution while ensuring communication with customers and management.
1997 - 1999
~2 yrs
Programmer / Technical Support
Responsible for researching and resolving data and program related trouble tickets. Made, tested and deployed software corrections, and performed code management via change management system.
1995 - 1997
~2 yrs
It Helpdesk / System Administrator
Monterey Federal Credit Union
Performed IT helpdesk role for desktop support of dumb terminals and Windows machines and all business applications. System admin for IBM RS/6000.Performed daily system operational functions.
1992 - 1995
~3 yrs
Team & coworkers
Colleagues at Genesys
Other employees you can reach at genesys.com. View company contacts for 1 employees →
LM
Lea Matos
Colleague at Genesys
Greater Orlando, United States
View →
RB
Ripsha Banerjee
Colleague at Genesys
Siliguri, West Bengal, India, India
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BG
Brenda Gallardo
Colleague at Genesys
Mexico City, Mexico, Mexico
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VV
Vimal Venugopal
Colleague at Genesys
Greater Toronto Area, Canada, Canada
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ZJ
Zeus Jose Zepeda
Colleague at Genesys
Metro Manila, National Capital Region, Philippines, Philippines
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BT
Brennen Thaney
Colleague at Genesys
Austin, Texas, United States, United States
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JN
Jan Nico Feliciano
Colleague at Genesys
Dublin, County Dublin, Ireland, Ireland
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SG
S G
Colleague at Genesys
Santa Cruz De Tenerife, Canary Islands, Spain, Spain
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LS
Lavanyaa S
Colleague at Genesys
Tamil Nadu, India, India
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JG
Jaya Ganesh K
Colleague at Genesys
Chennai, Tamil Nadu, India, India
View →
Lea Matos
Colleague at Genesys
Greater Orlando, United States
View →
RB
Ripsha Banerjee
Colleague at Genesys
Siliguri, West Bengal, India, India
View →
BG
Brenda Gallardo
Colleague at Genesys
Mexico City, Mexico, Mexico
View →
VV
Vimal Venugopal
Colleague at Genesys
Greater Toronto Area, Canada, Canada
View →
ZJ
Zeus Jose Zepeda
Colleague at Genesys
Metro Manila, National Capital Region, Philippines, Philippines
View →
BT
Brennen Thaney
Colleague at Genesys
Austin, Texas, United States, United States
View →
JN
Jan Nico Feliciano
Colleague at Genesys
Dublin, County Dublin, Ireland, Ireland
View →
SG
S G
Colleague at Genesys
Santa Cruz De Tenerife, Canary Islands, Spain, Spain
View →
LS
Lavanyaa S
Colleague at Genesys
Tamil Nadu, India, India
View →
JG
Jaya Ganesh K
Colleague at Genesys
Chennai, Tamil Nadu, India, India
View →
5 education records
Michael Barrett Pmp, Chpc education
Bs In Progress, Information Technology
De Anza College
High Performance Leadership
Cornell University
Project Management Certificate
University Of California, Berkeley
Computer Programming
Las Positas College
Computer Science
Monterey Peninsula College
FAQ
Frequently asked questions about Michael Barrett Pmp, Chpc
Quick answers generated from the profile data available on this page.
What company does Michael Barrett Pmp, Chpc work for?
Michael Barrett Pmp, Chpc works for Genesys.
What is Michael Barrett Pmp, Chpc's role at Genesys?
Michael Barrett Pmp, Chpc is listed as Customer Success Director @ Genesys | Certified High Performance Coach at Genesys.
What is Michael Barrett Pmp, Chpc's email address?
AeroLeads has found 1 work email signal at @genesys.com for Michael Barrett Pmp, Chpc at Genesys.
What is Michael Barrett Pmp, Chpc's phone number?
AeroLeads has found 12 phone signal(s) with area code 415, 650, 925, 510, 747, 831, 408, 877 for Michael Barrett Pmp, Chpc at Genesys.
Where is Michael Barrett Pmp, Chpc based?
Michael Barrett Pmp, Chpc is based in Los Angeles Metropolitan Area, United States, United States while working with Genesys.
What companies has Michael Barrett Pmp, Chpc worked for?
Michael Barrett Pmp, Chpc has worked for Genesys, Michael Barrett Coaching, Nexjen Systems, Golden 1 Credit Union, and Frontline Education.
Who are Michael Barrett Pmp, Chpc's colleagues at Genesys?
Michael Barrett Pmp, Chpc's colleagues at Genesys include Lea Matos, Ripsha Banerjee, Brenda Gallardo, Vimal Venugopal, and Zeus Jose Zepeda.
How can I contact Michael Barrett Pmp, Chpc?
You can use AeroLeads to view verified contact signals for Michael Barrett Pmp, Chpc at Genesys, including work email, phone, and LinkedIn data when available.
What schools did Michael Barrett Pmp, Chpc attend?
Michael Barrett Pmp, Chpc holds Bs In Progress, Information Technology from De Anza College.
What skills is Michael Barrett Pmp, Chpc known for?
Michael Barrett Pmp, Chpc is listed with skills including Project Management, Sdlc, Pmo, Crm, Business Process Improvement, Strategy, Process Improvement, and Saas.
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