Michael Barrett Pmp, Chpc Email & Phone Number

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Certified High Performance Coach via Brendon Burchard's High Performance Academy Please reach out in Messenger here on LI or via www.MichaelBarrettCoaching.com

Sacramento, Ca, Us

Selected to manage deployment of enterprise Customer Relationship Management product, FISERV EnAct (MicroSoft CRM Dynamics). Led internal efforts for a team of 30+ and managed 3rd-party vendor relationship to gather business requirements and ensure system configuration to fulfill those needs. Reported to executive team and coordinated with business stakeholders on regular basis.

Malvern, Pa, Us

Supervised technical team of 12 directly and up to 30 temp/vendor resources to support new customer deployments and existing customer annual rollover events for 1200+ school districts; led efforts from post sales to implementation. Reported to executive team and coordinated with business stakeholders on regular basis.MISSION-CRITICAL BACK TO SCHOOL (BTS) PROJECT: Took charge of failing BTS project, hired 30 temp workers, and led 40-member team to migrate 1200 customers to new platform weeks before new school year; retained 95% of customers.PROJECT MANAGEMENT TOOLS, PROCESSES & REPORTING: In 2nd year, created/centralized process documentation for annual BTS preparations; organized department, defined PM tool needs, and led implementation of Salesforce plug-in to manage BTS.EXECUTIVE DASHBOARDS & REPORTS: Developed Salesforce reports and executive dashboards to deliver current, relevant views of work levels, progress, and timelines.SALESFORCE SERVICE CLOUD DEPLOYMENT: Deployed Salesforce Service Cloud for Customer Service. Led internal and 3rd-party teams to integrate 8x8 VoIP telephony solution used with Salesforce tool.TOOL DEPLOYMENT: Led 6 team members to deploy Salesforce/PM solution impacting projects in 1100 school districts; streamlined process allowing centralized management and real-time view of project progress.MIGRATION & MERGER SUPPORT: In support of 2016 company sale to larger competitor, led migration of customer base to acquirer’s platform.NEW CUSTOMER ONBOARDING: Took charge of new customer onboarding. Implemented formal, rigorous PM approach; changed process from open-ended to defined timelines (4 to 8 weeks); most recently achieving 85% on time delivery - trending toward 90%.TECHNICAL BUG SCRUB MEETINGS: Attended weekly development bug scrub meetings to ensure any software issues that impact configuration or deployments were represented and prioritized accordingly.

Concord, California, Us

Oversaw/managed existing and proposed enterprise projects. Managed merger activities and projects for all mergers; implemented formal processes and procedures and took leadership role for largest merger in company history.MERGER LEADERSHIP / DUAL BRANDS: Coordinated with 50+ individuals from numerous business areas to ensure customers of $175M merger were correctly migrated and delivered to proper brand area (Chevron Federal maintained acquired brand). Created entirely new structures across all software systems and processes to utilize correct brand based on flag setting in customer’s account record.QA IN DESIGN PHASE: Championed concept and gained executive buy-in to introduce active QA team participation into development process in design phase (as opposed to after development); significantly improved quality of delivered projects.

Concord, California, Us

Directed team of business analysts, project managers, and QA team members to develop/deploy all enterprise projects. Identified and implemented PM tools, communication protocols, policies, and reporting protocols; authored/enforced formal IT PM policies.PMO FOUNDATION & LAUNCH: Established company PMO: Assessed existing efforts, elicited stakeholder input, authored PM methodology, procedures, and objectives, identified/hired team members, and launched PMO.ENTERPRISE PROJECT EXECUTIVE SCORECARD: Collaborated with executive team to create scorecard determining order and precedence for enterprise projects within the IT portfolio.FORMAL DEVELOPMENT LIFE CYCLE PROCESS: Defined, documented, and established formal enterprise life cycle process creating full scope of resources for host systems / host vendor–based solutions. This included planning, development, programming, integration testing, QA, release management, and installation procedures.OPERATIONAL AUTOMATION: Reviewed available software options, built business case, gained executive approval, and purchases/deployed automation solution. Reduced overhead by 1.5 FTE and delivered above 99% uptime.PBX TO VOIP SYSTEM MIGRATION: Managed project to replace 7 disparate phone systems in 16 different locations with single VOIP solution. Analyzed business processes and designed solution promoting collective team environment across locations.SCHEDULING & PROCEDURE MANUAL: Assessed operations, gathered information, and wrote schedule and procedure manual.

Lake Mary, Fl, Us

Managed QA testing for software releases and regression testing. Chaired weekly Release Management planning meetings, oversaw action items and issue resolution, and developed communications to support software releases. Supervised continuity planning.CORPORATE GOVERNANCE: SAS70 AUDIT: Prepared organization for upcoming SAS70 audit; coordinated audit finding responses.

Lake Mary, Fl, Us

Evaluated / improved strategic business delivery processes: Key areas of success were in service delivery channels where lack of clearly defined process had stalled several crucial products.SERVICE DELIVERY OPTIMIZATION: Reignited stalled delivery of critical products and optimized service delivery channel. Captured $2.5 million in revenue by reengineering installation process and scheduling functions. GROUP INTEGRATION: Orchestrated integration of two programming groups with separate procedures and tools into centralized group resulting in single set of documented procedures; doubled volume of available resources for all conversion related projects.IMPLEMENTATION SCHEDULES: Reduced add–on modules, eliminated work redundancies, and expedited project implementation schedules by 25%.

Lake Mary, Fl, Us

Integrated UNIX / Windows host processing with applications for lending, retail, and branch operations. Directed 40–person, multi–tiered, multi–location, 7x24x365, mission critical support department. Within first–year, decreased outstanding workload by 50%. PROCEDURES MANUAL: Developed and centralized first–ever department procedures manual. CALL TRACKING SYSTEM UPGRADE: Successfully directed ACD replacement and Remedy call tracking system upgrade. Integrated call routing and performance metric tracking capability.DEVELOPMENT PRODUCTIVITY: Expedited product problem resolution time and improved productivity for product development team; automated process led to 25% reduction in staff involvement.

Lake Mary, Fl, Us

Supervised team of hardware, operating system, and database engineers. Managed workload assignment, scheduling, and performance management. Managed escalation issues to resolution while ensuring communication with customers and management.

Lake Mary, Fl, Us

Responsible for researching and resolving data and program related trouble tickets. Made, tested and deployed software corrections, and performed code management via change management system.

Performed IT helpdesk role for desktop support of dumb terminals and Windows machines and all business applications. System admin for IBM RS/6000.Performed daily system operational functions.

Bs In Progress, Information Technology

High Performance Leadership

Project Management Certificate

Computer Programming

Computer Science