Dustin Bailey Email & Phone Number

As a Senior Technical Account Manager at Genesys, I manage key enterprise customer accounts and advocate for their needs and objectives within the company. I have more than 20 years of experience in inbound and outbound delivery center and account management, with a proven track record of successful vendor/client relations and customer satisfaction.I have excellent communication and presentation skills, and I can effectively engage with C-level and day-to-day operations stakeholders. I have a technical skillset that includes PC, software, telecommunications, LAN/WAN, cloud-based software, and security. I am self-motivated, and I can prioritize, work well under pressure, and defuse customer issues and concerns. I also have strong risk identification and mitigation skills, and I can support customer regulatory requirements. I am passionate about providing customer support and technical solutions that meet and exceed expectations.

Listed skills include Operations Management, Call Center, Project Management, Crm, and 24 others.