Michael Barnhardt Email & Phone Number

IT Security Solutions | Customer Relations | Hardware/Software Support | Training/MentoringTop performing, solutions-driven leader with notable success directing a broad range of corporate initiatives while participating in planning and implementation of information technology security solutions in direct support of business goals. A leader in a group platform able to delegated prioritized work. Enthusiastic and adaptable and excels in a fast paced environment. Consistently exceeded goals and customer service expectations.CORE PROGRAMS | COMPETENCIESWindow OS 7/8/10 version end users, Server 2012 and 2016, Network / Systems Security Regulatory Adherence; KPIs and People Management• Several years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, website / email support, and planning / implementing proactive procedures and systems to avoid issues in the future• Managed a team of people in a customer support call center environment utilizing and enhancing their soft skills such as Punctuality and Adherence; Professionalism and Etiquette• Mentored and coached the strengths / weaknesses of each team member through live and recorded calls• Utilized "Cradle to Grave" philosophy with a "Six to Fix" mentality gives an ownership feeling to the customer while maintaining a great rapport• Updated and maintained reports to management to make sure compliance is adhered to according to regulations• Supported a Call Center environment receiving calls from customers and venders to assist them with their business card needs for them to effectively run and operate their business using our credit card• Resolved and responded to emails from customers (internal and external) regarding any website issues and reported as needed using a tracking system called Echo