Michael Borrelli Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Leading the flagship branch on Bay & College in the downtown Toronto core, managing a team of 20+ employees managing a book of business over $1B. Proven ability to foster strong relationships within the local community while capitalizing on emerging market opportunities. Inspire, orchestrate, and pioneer superior retailing excellence to deliver exceptional customer experience. - Contribute to the achievement of business objectives through direct market intervention by promoting outbound sales calls, and personal referral networks to enhance the organizations visibility within the community. - Support the ongoing development of colleagues through effective coaching to ensure a high level of employee capability and engagement. - Responsible for all people management activities including performance management, talent recruitment, compensation, and career planning.

Burlington, Ontario

Reporting to the District Vice President, provided senior leadership to a cornerstone branch of 25+ colleagues, managing a book of business of over $1 Billion. Proven ability to successfully implement change initiatives, build high performance teams and convert company vision into creative, effective and actionable work plans across multiple challenging environments. • National Champions Club Recipient - recognized for top quartile branch performance in: o Customer Experience – Consistently exceeded monthly benchmarks in customer satisfaction o Real Estate Secured Lending – Increased revenue of 25% in mortgage volume o Wealth Advice – Increased market share of 18% o Everyday Banking – Overall increase of 20% in new account acquisition • Coaching Effectiveness & Leadership – District lead on developing coaching methods and strategies that resulted in increased district revenue and employee development within the Region • Recruitment – Lead member of District talent acquisition team. Responsible for developing strong succession plans and managing district requirements.

Toronto, Canada Area

Supporting Corporate Product Development within Personal Lending, provided strategic solutions and leadership in developing acquisition initiatives to increase market share. • Authored business case for universal campaign which resulted in $390MM in new volume growth in an 8-month period. o Influenced various stakeholders within the organization to agree on strategy and approacho Socialized campaign details with all distribution channels and provide expert adviceo Execution and management of campaign for 6 months • Recipient of Ignite Best Practice Award – recognized for developing meaningful, end-to-end process/product change improvements that resulted in an increase of 23% in new acquisition

Toronto, Canada Area

Reporting to the Senior Manager, Personal Lending, acted as direct liaison between regional sales managers and corporate product across the country providing elevated advice, education and leadership on all personal lending products including overdraft protection, unsecured line of credit and loans. Through strong impact and influence skills at various levels including executive, gained advocacy and sponsorship within the distribution channels. • National Annual Spark Recipient – Awarded for exceptional partnership and relationship management between corporate product and distribution channels. Specifically awarded for increasing personal lending market share• Visited over 300 branches across Canada including District Leadership teams to socialize, educate and execute on personal lending products

Toronto, Canada Area

Supporting the Central Ontario Region, accountable to oversee escalated client concerns and provide customized resolutions to both clients and executive leadership. Required a thorough understanding of business strategies and segments across the organization.

Toronto, Canada Area

Toronto, Canada Area

Reporting to the Branch Manager, provided frontline leadership to 13+ colleagues. Responsible for managing customer service, compliance, customer escalations, everyday banking service and advice.• Regional Champions Club Recipient – recognized for exceptional branch leadership and performance in customer experience, partner referrals and everyday banking revenue.

Toronto, Canada Area

Toronto, Canada Area

Bachelor Of Arts - Ba, Political Science And History

History/Political Science