Michael Duggan Email & Phone Number

Rochester, New York, United States

Rochester, Ny

Rochester, Ny

Fairport, Ny

Managed five manufacturing departments, site maintenance, safety, health & environment in a high mix/low volume labor intensive manufacturing plant. Direct staff included five department heads, a safety engineer, along with 90 industrial workforce employees. • Instituted metrics and facilitated cross-training to improve labor effectiveness and first pass yields.• Benchmarked and improved maintenance performance, resulting in 20% less reactive maintenance, less downtime & faster response times.• Implemented several workplace policies that improved safety and prevented serious injuries.• Championed a cross-functional leadership team to foster better collaboration and communication between functional groups and department leaders.• Championed and led a data acquisition project to acquire, integrate and report optical fabrication machine data with intent to better manage workflow.• Created a product end of life process to help cost effectively manage product life cycles.• Achieved ISO-14002 certification and initiated a site environmental team.

Webster, Ny

Managed supplier managers responsible for negotiating and contracting with vendors.Worked with business teams to develop and drive service level & cost reduction strategies. Helped account teams resolve contracting and service provider issues.- Established evaluation criteria to select primary third party suppliers.- Participated in strategy, evaluation & selection of primary third party suppliers.

Webster, Ny

Led the successful start-up & growth of a $100 million highly automated chemical toner plant. Managed the budget and staff of 84 employees. Direct staff included: operations, engineering, quality assurance, material & production planning, IT, safety, environmental, and finance. • Defined & championed the vision, mission, values & culture of the new plant.• Negotiated a union agreement with great job flexibility and competitive wage terms.• Developed & managed project plans that enabled start-up 8 months ahead of schedule and production output 40% over plan, with zero injury and no scrap.• Created a hiring process that resulted in a highly competent & effective workforce.• Developed P&L and MCV budget plans that annually delivered over 15% unit cost reduction.• Achieved design capacity in 18 months, exceeded design capacity by 27% within two years, and drove yields over 97%, without added capital.• Optimized production sequencing & developed rapid change-over processes to improve inventory turns by 51%; sustained turns of > 24 with 100% on time delivery.• Achieved & maintained ISO-9001 & 14001 certifications. • Led plant to become first Xerox “Zero to Landfill” location. Received many environmental awards.• Facilitated two additional capital expansions; enabling a new technology and doubling capacity.• Interviewed by TV, radio and print news. Collaborated with marketing on customer engagement and public relations events. Gave presentation to developing markets customers in Miami, FL. • Key contributor to division business and manufacturing strategies.

Webster, Ny

Managed a highly automated $45 million organic photoconductor plant with 45 employees and a direct staff that included: operations, engineering, quality assurance, production planning, IT, safety, environmental and finance. • Developed and executed a plan that delivered 49% unit cost productivity.• Defined and managed annual budgets that on average delivered > 10% cost productivity.• Improved operational productivity by 13%; Overall Equipment Effectiveness ~90%.• Improved outgoing quality, safety & environmental performance.• Achieved & maintained ISO-9001 & ISO-14001 certifications.• Developed financial business cases and provided input for make versus buy decisions.• Contributed strategic insights for a global manufacturing strategy.• Created a predictive demand forecasting statistical model.• Subject mater expert on Xerox Technical Advisory Panel for invention disclosures.

Webster, Ny

Coordinated daily operations of an organic photoconductor plant. This included achievement of daily production schedule, meeting targeted performance metrics (safety, yield, throughput, utilization, UMC, etc.) and driving continuous improvement. Managed 18 industrial workforce and 3 engineers.• Helped define and execute annual financial plans that delivered > 19% unit cost productivity. • Solved many process and supplier related problems using creative problem solving & systematic DMAIC approach. Improved yields by 21%, reduced cycle time by 19% and reduced cycle time variability by 33%. • Led project that reduced environmental and safety risks by 35%.• Implemented warehouse Kanban & FIFO system. Sustainably reduced plant inventory by 75%.

Webster, Ny

Led cross-functional team responsible for improving a poor-performing plant. Developed a tactical plan, metrics, and schedule. Identified key issues, analyzed processes, identified gaps, and conducted trials to improve and robust processes and procedures. Implemented significant sustainable cost avoidance solutions. Improved product yields by 22% in 5 months resulting in over $2MM in annual savings.Directed and managed a team that developed & delivered several innovative mid-volume digital photoreceptor products. Developed project plans, manufacturing trial plans and schedules. Worked with machine development groups to understand, develop and define technical and business requirements and translate them into product specifications. Designed experiments that defined critical parameters and optimized product performance; exceeding all product quality, cost and delivery targets. Documented procedures and product specifications.Led manufacturing trials and trouble-shooting activities. Implemented many process improvements.Developed a mathematical model that accurately predicted device behavior.

Webster, Ny

Developed carrier/developer designs for a next generation digital production color printer. Worked with product delivery teams to develop designs and understand machine and material interactions. Solved a major design problem with a breakthrough invention, and developed several new material and process technologies. Developed and delivered the carrier/developer design for a family of black & white digital mid-volume printer/copiers. Scaled up processes. Documented specifications and procedures. Managed four direct reports; three technicians and one engineer. Team was recognized with a "Team Excellence" award for 1996, and received three "Special Recognition" awards between 5/95 and 8/98.

Webster, Ny

Investigated new materials and processes to develop carrier/developer designs for black & white digital mid-volume printer/copiers. Defined critical parameters, response latitude and optimized processes using experimental design. Built specifications and manufacturing procedures. Developed new tests and procedures. Managed three technicians, with responsibility for task assignments, objectives, and year-end evaluations. Received two "Special Recognition" awards.

Tokyo, Japan

Conducted research on the synthesis and conduction mechanisms of Ta2O5 thin films for electro-chromic device applications. Experienced at impedance measurements & thin film characterization techniques, as well as e-beam evaporation & sputtering. Found relationship between sputtering parameters and activation energy for proton conduction in Ta205 films. Published findings in Solid State Ionics.

Bath, Ny

Conducted capability studies, wrote standard operating procedures, designed gauging device, process control charts, furnace belt support, and tooling. Compiled data and conducted experiments. Completed majority of laboratory work for thesis on “Grain Boundary Behavior and Electrophoretic Deposition”.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Beta Gamma Sigma -Honors

Ms, Ceramic Science

Activities and Societies: American Ceramic Society, ISHM (International Society for Hybrid Microelectronics), Scuba clubCum Laude Thesis.

Bs, Ceramic Engineering

Activities and Societies: Water Polo Team, American Ceramic Society, KeramosCum Laude, Tau Beta Pi -Engineering Honor Society Thesis.

Associate’S Degree, Engineering Science

Education record