Michael Forster Email & Phone Number

Durham, England, United Kingdom

Responsible for managing PAS2035 compliance and leading SOP and Change Projects across multi-million pound Domestic Retrofit contracts across the UK. This involves:-*PAS2035 compliance monitoring on several contracts nationwide across SHDF Waves 2.1 & 2.2.*Group and Individual Training on PAS 2035 Compliance and information storage.*Project Management of.

Spennymoor, England, United Kingdom

High-level reporting. Deep-dive analysis using MS EXCEL and MS POWERBi to develop insights and aid data-driven decision making - examples include informing client's capital works and developing new zonal working scheme to reduce carbon usage and improve productivity.Input and establishing KPI's, updating control sheets and regular weekly monitoring of.

Peterlee/Newcastle

I am responsible for high-level data analysis, service improvement and commercial support.My responsibilities include:-*Ensuring performance to KPI's is collated, cleansed, analysed and presented to colleagues.*Working with software including MS EXCEL, POWERPOINT, POWERBi and others to identify trends.*Provide regular feedback/training sessions on KPI.

Sedgefield, County Durham

In 2011 I began undertaking the duties of Performance Analyst. This role required leading and promoting the analysis of performance as a tool for improving service efficiency.Some key responsibilities are as follows:-*Process mapping and procedure writing using MS VISIO & WORD. *Interviewing. *KPI creation, monitoring and analysis.*Management commentaries.

Sedgefield

As an administrator, my role involved:- *Providing reception duties/working on a switchboard*Speaking with members of the public/arranging appointments*Letter writing/stock ordering.Within commercial and gas my role involved:-*subcontractor payments/paying invoices/ensuring completed works were moved on in system.*Planning gas servicing works and provide.

Sunderland, England, United Kingdom

Pre and post qualified counsellor volunteering for Sunderland Counselling Services. I have worked with a wide range of clients presenting with many diverse issues, including grief, depression, anxiety, relationship & family problems and work-related stress among others.My approach is Integrative, tailoring my approach to the needs of the client.

Sedgefield

Working for Sedgefield Borough Council (before they became livin) my role involved regular interaction with tenants, creation of job cards, emergency call-out monitoring and updating of the Orchard Housing system among other administration duties. It was this role that piqued my interest in the housing sector, and repairs and maintenance in particular.

Washington, Tyne And Wear

As the sole administrator in the branch I was responsible for looking after all aspects of the Gas Servicing department. This included inputting of holidays and time sheets, taking incoming phone calls from tenants, putting together job packs and using specialist software to identify gas/water pipe locations.