Senior Technology Leader with demonstrated success initiating and executing technology infrastructure, operations, and support for complex organizations. I restructure teams and processes to drive improvements in customer satisfaction, times to deliver, infrastructure backbone, vendor services, and cybersecurity. My special talent is the ability to share my vision and gain active support from business, academic, and technology leaders across the organization to support initiatives. Successes at EASTERN VIRGINIA MEDICAL SCHOOL (EVMS) and the UNIVERSITY OF PENNSYLVANIA (UPenn) include:✦ TECH SERVICES DELIVERY TRANSFORMATION (EVMS): Centralized IT support and services groups. Within 12 months, launched first-ever in-house ticketing portal with single point of contact for all IT requests, streamlining tech ops and reducing 5 separate contact centers to 1.✦ CUSTOMER SATISFACTION (EVMS): Designed KPIs to pinpoint areas for improvement. In 9 months, lowered average technology issue resolution from 4 days to 11 hours driving customer satisfaction improvement from 70% to 89%.✦ CLOUD-BASED SERVICES (EVMS): Converted enterprise organization to cloud-based services eliminating redundancies and decreasing IT administrative spend $250K+ yearly.✦ CYBERSECURITY (EVMS): Designed and implemented security policy for medical school and oversaw cybersecurity for 1750 physicians, nurses, and staff in affiliated medical group (clinical business side).✦ GRADUATE SCHOOL OF EDUCATION (GSE) TECHNOLOGY REBUILD (UPenn): Revamped legacy infrastructures, support, and project management practices for 4500 staff, faculty, and graduate students. ✦ MAJOR RESEARCH GRANTS (UPenn): Drove development of state-of-the-art web apps and interactive sites to support marketing efforts of grantors - significant to GSE winning number of major research grants (including Gates Foundation grants) totaling $multi-tenmillions.✦ EXECUTIVE LEARNING PROGRAMS DIGITAL TRANSFORMATION / REVENUE ENABLEMENT (UPenn): Initiated IT capability to transform executive learning programs into remote digital platforms - generating $millions in revenue.✦ ONLINE CERTIFICATES & BOOT CAMPS (UPenn): Launched online certificate programs and bootcamps leading to $hundreds of millions in additional annual revenue.✦ CAMPUS-WIDE CYBERSECURITY STRUCTURE (UPenn): Member of Institutional Risk Committee Information Security Program Team to formalize and prioritize security framework. Team nominated for UPenn “Model of Excellence.”