Michael Herzog Email & Phone Number

Norfolk, Virginia, United States

Led 52 direct and indirect reports to transform and deliver services and support for 9500 students, faculty, and staff at medical school and associated medical group practice. Developed technology vision and designed solutions to modernize support for and delivery of educational, clinical, research, and administrative operations. Managed $14M+ Opex/Capex budget. Reported to VP Administration.SR & EXEC ADMINISTRATIVE ENGAGEMENT: Established trusted advisor relationships with Exec Dir Marketing, Director Finance, Dir Safety & Security, Dir Parking, and other senior administrative leaders. Partnered to develop operational solutions.PRESIDENTS TECHNOLOGY ADVISORY COUNCIL CHAIR: Reconstituted and served as Chair of President’s Information Technology Advisory Council. ACADEMIC ACCREDITATION COMMITTEE: Member of Accreditation Committee.TEAM LEADERSHIP: Restructured enterprise support from ground up. Maintained open door policy, encouraged training, and rebuilt siloed teams into single cohesive group achieving leadership and technology team retention rate of 95%.ISSUE RESOLUTION PERFORMANCE KPIs: Developed technology KPIs highlighting issue journeys and person-hours to resolve issues. Formalized and implemented issue resolution workflows and redesigned processes mitigating/eliminating technical and operational bottlenecks.POLICY DEVELOPMENT: Standardized processes and communication methodologies across 7 technology departments.VOIP UPGRADE/DEPLOYMENT: Directed $2M campus-wide VOIP project saving low $hundreds of thousands maintenance/licensing costs annually.COLLABORATION TOOL UPGRADES: Upgraded existing/implemented new apps and reduced costs $100K in first year.RESOURCE SHIFT: Shifted 20% of IT support to student resources, saving low $hundreds of thousands in annual headcount costs.HIPAA AUDITS: Led technology areas to pass annual HIPAA audits. Delivered first audit without major findings in 8 years.

Philadelphia, Pennsylvania

Directed 15 direct, indirect, and project reports across multiple projects and Client Services, Web Design/App Development, and AV teams. Launched GSE educational incubator and 6+ certificate startup programs.EXECUTIVE ADMINISTRATION ENGAGEMENT: Established trusted relationships with Dean of School, CFO, and department heads. Collaborated with executive peers across schools.FACULTY SATISFACTION #1 UPENN SCHOOL: In first year, moved GSE rating from #9 to #1 out of 12 UPenn schools in faculty satisfaction.UPENN TECHNOLOGY COMMITTEE FORMATION: Co-founded/chaired 12 Schools Technology Committee with IT Directors from all 12 UPenn schools.MAJOR RESEARCH GRANTS: Technical savvy and impressive leadership of website development were central to winning high-profile grants.GATES FOUNDATION: To support 1st $Multi-Million Gates Foundation grant, built impressive website with clear, concise, easy-to-use information presentation for lay individuals – key to winning 2nd $Multi-Million Gates Foundation grant.REAL-TIME CLASSROOM MATH ASSESSMENTS GRANT: Built backend enabling program expansion across multiple Maine school districts to support $5M OGAP grant.CAMPUS-WIDE BLACKBOARD SYSTEM / VENDOR NEGOTIATIONS: Co-led multi-school contract negotiations and campus-wide deployment of Instructure’s Canvas LMS - GSE first school to go live.GRADUATE SCHOOL ADMISSION (GSE) PROCESS: Integrated central university data with online application system facilitating data distribution to 100+ GSE staff and faculty. TEAM RESTRUCTURING / FACULTY SATISFACTION: Within 2 years, moved faculty satisfaction from lowest to highest school on campus, decreased network outages from 3X monthly to <2X yearly, and captured headcount savings of $250K annually.#1 ACADEMIC UNIVERSITY PROGRAM: UPenn GSE program acknowledged as #1 academic program worldwide by US News and World Report – ranking influenced by IT-enabled grant programs and strength of remote and learning technology.

Greater Philadelphia Area

Built centralized technology support from the ground up for 60 independent departments and groups, saving $750K annually. Supervised 18 reports to support 8,000 faculty, staff, and students. Initiating cutting-edge policies, including managed systems, laptop tracking, customized open-source ticketing systems, and secure remote access to transform educational technologies.VENDOR NEGOTIATIONS: Negotiated SLAs to consolidate support services across groups to central IT dept. for entire school.

Greater Philadelphia Area

Maintained and supported a mixed computing environment consisting of Mac OS, Windows 95/98/2000/NT operating systems on more than 120 desktop computers for more than 150 users, including faculty, students, and administrative staff. - Accountable for all aspects of computer and network support, including backup server and inventory database.- Developed network-computing services and peer-to-peer file and data sharing by research labs.- Decreased individual support ticket resolution time 50%. - Significantly decreased loss and theft of university computers and equipment.

Greater Philadelphia Area

Held multiple positions at Computer Connection, ultimately performing responsibilities in account and vendor management, sales, and support. - Managed an inventory of hardware and software products that included reconciling purchases and returns. - Maintained relations with the store’s largest vendors. - Sales Team Leader responsible for all in-store demonstration equipment and training new sales personnel. - Maintained the administrative computers and represented the department in the Division’s Information Coordinator’s Group.

Bachelor Of Arts - Ba, Liberal Arts And Sciences, General Studies And Humanities

Liberal Arts And Sciences/Liberal Studies

Fine/Studio Arts, General