• Interim Digital Oversight and Controls lead responsible for applying effective risk management and decision-making capability, anticipating and assessing the potential impacts of risk across the business• Deliver the assessment and implementation of risk framework and policy compliance or change, converting these into appropriate strategies and action plans• Manage the identification and assessment of material risks, and determine their position relative to agreed appetites•… Show more • Interim Digital Oversight and Controls lead responsible for applying effective risk management and decision-making capability, anticipating and assessing the potential impacts of risk across the business• Deliver the assessment and implementation of risk framework and policy compliance or change, converting these into appropriate strategies and action plans• Manage the identification and assessment of material risks, and determine their position relative to agreed appetites• Collaborate with senior stakeholders across the Digital business to lead the development and delivery of remedial action plans where identified risks are considered out of appetite• Demonstrate risk leadership and advocacy, supporting a culture of proactive and pre-emptive risk management and continuous improvement, and the attainment of operational risk objectives• Responsible for the production, facilitation and continuous improvement of the monthly C&I Digital Risk Forum including operational, conduct and change risk items for Bankline, Bankline Direct, Autopay, CORA, Online and Mobile Banking, Public Web, and Trust Assured products/ channels Show less

• Responsible for applying effective risk management and decision-making capability, anticipating and assessing the potential impacts of risk across the business• Deliver the assessment and implementation of risk framework and policy compliance or change, converting these into appropriate strategies and action plans• Manage the identification and assessment of material risks, and determine their position relative to agreed appetites• Collaborate with senior stakeholders across the… Show more • Responsible for applying effective risk management and decision-making capability, anticipating and assessing the potential impacts of risk across the business• Deliver the assessment and implementation of risk framework and policy compliance or change, converting these into appropriate strategies and action plans• Manage the identification and assessment of material risks, and determine their position relative to agreed appetites• Collaborate with senior stakeholders across the Digital business to lead the development and delivery of remedial action plans where identified risks are considered out of appetite• Demonstrate risk leadership and advocacy, supporting a culture of proactive and pre-emptive risk management and continuous improvement, and the attainment of operational risk objectives• Responsible for the production, facilitation and continuous improvement of the monthly C&I Digital Risk Forum including operational, conduct and change risk items for Bankline, Bankline Direct, Autopay, CORA, Online and Mobile Banking, Public Web, and Trust Assured• Deputise for Head of Oversight and Controls, including line management and coaching Show less

• Lead/ drive a generative culture of risk awareness and recommend solutions to Operational Riskissues/ events/ incidents whilst ensuring all aspects of risk management are delivered withinthe requirements of the policy framework and in accordance with the Conduct Riskrequirements.• Build credible and realistic plans to bridge process/ control gaps to within risk appetite whilstacting as the interface between the business, Internal Audit, Second Line of Defence and… Show more • Lead/ drive a generative culture of risk awareness and recommend solutions to Operational Riskissues/ events/ incidents whilst ensuring all aspects of risk management are delivered withinthe requirements of the policy framework and in accordance with the Conduct Riskrequirements.• Build credible and realistic plans to bridge process/ control gaps to within risk appetite whilstacting as the interface between the business, Internal Audit, Second Line of Defence and othercritical functions.• Partner with Commercial Onboarding to safely but efficiently onboard customers in order toaccess required CBILs/ BBLs loans in response to COVID-19 to protect UK businesses whilstidentifying, raising and managing emerging risks.• Implement robust governance frameworks across Customer Service and Operations businessthat engages relevant stakeholders to enable effective decision making and ensure that allaspects of risk management are delivered.• Compile high quality risk reporting, including but not limited to Business Risk Forum activity,proposal papers, and sole responsibility for the production of the Commercial L1 OperationalRisk Appetite Statement. Show less

• Facilitated, documented and managed robust Risk and Control Assessments (RCA) to accuratelyassess inherent and residual risk whilst determining the likelihood of occurrence and subsequent risk appetite decisions.• Ensured good customer outcomes are integrated into risk mitigation strategies whilst ensuringpositive conduct behaviours are reflected in both the risk culture and risk environment created.• Lead the yearly materiality assessments for Commercial Banking to identify… Show more • Facilitated, documented and managed robust Risk and Control Assessments (RCA) to accuratelyassess inherent and residual risk whilst determining the likelihood of occurrence and subsequent risk appetite decisions.• Ensured good customer outcomes are integrated into risk mitigation strategies whilst ensuringpositive conduct behaviours are reflected in both the risk culture and risk environment created.• Lead the yearly materiality assessments for Commercial Banking to identify the most materialproducts/ processes that require assessment and build appropriate RCA plans.• Delivered annual Scenario Planning to identify extreme but plausible events and the potentialimpacts for inclusion in the Internal Capital Adequacy Assessment Processes (ICAAP).• Identified new and emerging issues, process and or system improvements and assessed theeffectiveness of the business controls against policy by working with the business to createaction plans and recommendations to mitigate risk and close findings. Show less

• Supported the effective management of operational and conduct risk in accordance with the Group Policy Framework.• Coordinated, consolidated and compiled high quality risk and issue reporting for the Head of Product & Capital Management (PCM) including Cash & Liquidity, Payables & Receivables, Term Finance, Trade & Working Capital and Propositions and Partnerships.• Managed the Commercial & Private Banking Product suite containing over 300 products and provided a clear and documented… Show more • Supported the effective management of operational and conduct risk in accordance with the Group Policy Framework.• Coordinated, consolidated and compiled high quality risk and issue reporting for the Head of Product & Capital Management (PCM) including Cash & Liquidity, Payables & Receivables, Term Finance, Trade & Working Capital and Propositions and Partnerships.• Managed the Commercial & Private Banking Product suite containing over 300 products and provided a clear and documented audit trail for key decisions made including but not limited to product sale status, product decommissioning and product risk ratings. Compiled high quality Product Committee reports providing monthly updates to business stakeholders on their key product data.• Managed issue identification and the formal escalation processes, including the management and governance of all ORBIT risk issues, providing the necessary audit trails and evidence of supporting remediation activity to mitigate risk.• Provisioned FLoD (First Line of Defence) support to the businesses by acting as a trusted business partner working to review and maintain Risk Assessments. Show less

• Managed, enhanced and implemented changes to the User Access Management/ JML governance processes across Corporate and Institutional Banking to provide access to services, service groups, data or functions whilst ensuring compliance with Information Security policies and access governance frameworks.• Developed and maintained an End User Developed Application (EUDA) using Microsoft Excel/VBA in order to improve team efficiency, simplify existing processes and eliminate waste.•… Show more • Managed, enhanced and implemented changes to the User Access Management/ JML governance processes across Corporate and Institutional Banking to provide access to services, service groups, data or functions whilst ensuring compliance with Information Security policies and access governance frameworks.• Developed and maintained an End User Developed Application (EUDA) using Microsoft Excel/VBA in order to improve team efficiency, simplify existing processes and eliminate waste.• Deputised for Line Manager during periods of absence ensuring time and resource are managed effectively to maintain service level agreements. Show less

• Facilitated a number of learning solutions as per business needs, including new entrant induction courses, systems training and soft skills training to over 500 staff annually. • Designed innovative blended learning solutions; including workshops, eLearning, interactive PowerPoint modules and virtual system simulations that met the specified learning needs of the business, through effective project management, learning needs analysis, stakeholder management, adherence to business L&D… Show more • Facilitated a number of learning solutions as per business needs, including new entrant induction courses, systems training and soft skills training to over 500 staff annually. • Designed innovative blended learning solutions; including workshops, eLearning, interactive PowerPoint modules and virtual system simulations that met the specified learning needs of the business, through effective project management, learning needs analysis, stakeholder management, adherence to business L&D design standards and alignment to design strategy.• Coached staff at all levels in order to improve performance and improve customer satisfaction.• Managed business critical projects, including the introduction of the call monitoring framework, setting timescales and milestones, managing resource and interacting with stakeholders from clerical to senior manager level to implement necessary changes.• Deputised for and represented L&D manager ensuring effective management of the entire L&D team during periods of absence. Show less

• Worked alongside a number of McKinsey & Company consultants, learning and implementing highly desirable, industry recognised business efficiency skills • Successfully implemented a number of Lean activities and theories, namely; o ECRSS Analysis o 6 P’s o Feedback Model o 5S o The 8 wastes o Root Cause Problem Solving o The PDCA Cycle o Value Stream Mapping o Data gathering techniques o Span of Control Analysis o Tactical Implementation Plans… Show more • Worked alongside a number of McKinsey & Company consultants, learning and implementing highly desirable, industry recognised business efficiency skills • Successfully implemented a number of Lean activities and theories, namely; o ECRSS Analysis o 6 P’s o Feedback Model o 5S o The 8 wastes o Root Cause Problem Solving o The PDCA Cycle o Value Stream Mapping o Data gathering techniques o Span of Control Analysis o Tactical Implementation Plans (TIP) o Visual Management• Coached and positively engaged with staff, planned and effectively monitored individuals work whilst taking corrective action when necessary.• Ensured workforce understand the importance of process improvement and the need for change by facilitating Lean Awareness sessions.• Maintained morale and contributed to the overall effectiveness of Six Sigma methodology in achieving, sustaining and maximising business success.• Complete analysis activity to identify potential waste within existing processes.• Produced project plans and delivered tangible outputs at agreed project milestones.• Pro actively identified risks and issues that may arise which may affect the delivery of any aspect of the project, as well as facilitating root cause problem solving sessions to ensure that the problem is neutralised. Show less