Michael Mcclellan Email & Phone Number

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

Worked with placement services on Billing and Collections consulting jobs

Houston, Texas Area

Manage Credit and Collection specialists in the United States Develop process and procedures for the credit and collection team and the company. Implemented effective ways to improve on the current credit processes.Created and implemented the new credit policy for APG&E.Created Reports; Data Analysis & Reporting (Ops), analyzed the daily/weekly data and developed reports to ensure accuracy and present findings to senior management.Implemented quality controls for the… Show more Manage Credit and Collection specialists in the United States Develop process and procedures for the credit and collection team and the company. Implemented effective ways to improve on the current credit processes.Created and implemented the new credit policy for APG&E.Created Reports; Data Analysis & Reporting (Ops), analyzed the daily/weekly data and developed reports to ensure accuracy and present findings to senior management.Implemented quality controls for the collections processes in order to meet SOX requirements and goals.Responsible for running the collection and revenue reports, DSO and billing vs. collections dollars, delivering them to the Executive Team weekly. Created and implemented the new collections processes for the company. which resulted in the Reduction of the total outstanding debt from $29 million total outstanding to $14 million total outstanding .Creating and implementing collections quality controls procedures.Creating a standard collections process for the collections teams. Phone scripts, emails and escalation procedures.Created a training manual to cross train the billing and collections team to cover all job duties.Reduced the total outstanding debt by 50% while increasing the quality of the accounts that are being worked. Show less

Houston, Texas

Hired to consolidate their billing and collections to La Port, TX,Manage billing and collection specialists for United States and Canada.Developed billing process for Total Safety Worldwide and implemented effective ways to improve on the current processes.Documented and developed the centralized billing process for Total Safety.Created Reports; Data Analysis & Reporting (Ops), analyzed the daily/weekly data and developed reports to ensure accuracy and present findings to senior… Show more Hired to consolidate their billing and collections to La Port, TX,Manage billing and collection specialists for United States and Canada.Developed billing process for Total Safety Worldwide and implemented effective ways to improve on the current processes.Documented and developed the centralized billing process for Total Safety.Created Reports; Data Analysis & Reporting (Ops), analyzed the daily/weekly data and developed reports to ensure accuracy and present findings to senior management.Lowering DSO’s making sure invoices are sent to the customer correct the first time.Implemented quality controls for the billing and collections processes so that we met our SOX requirements.Responsible for running the collection and revenue reports and delivering them to the Executive Team weekly. Created and implemented the new collections process for Total Safety. Reducing the total outstanding debt.Responsible for creating and updating the billing escalation report each week and delivering it to Executive Team with details concerning potential issues.Overseen day to day operations by ensuring invoices are created and transmitted to customers accurately and timely.Drove standardization process on efficiency & operational improvements in a newly formed billing organization.Creating and implementing billing quality controls procedures.Creating and implementing collections quality controls procedures.Creating a standard collections process for the billing/collections teams. Phone scripts, emails and escalation procedures. Show less

Houston, Texas

Manage a team of billing and collection specialists for Unites States, Peru and Trinidad & Tobago.Created Reports; Data Analysis & Reporting (Ops), Analyzed the daily/weekly data and developed reports to ensure accuracy and present findings to senior management.Worked with Project Managers on outstanding invoices and resolving billing & collection issues.Documented and developed the centralized billing process for UPI.Visited customers when necessary regarding billing and… Show more Manage a team of billing and collection specialists for Unites States, Peru and Trinidad & Tobago.Created Reports; Data Analysis & Reporting (Ops), Analyzed the daily/weekly data and developed reports to ensure accuracy and present findings to senior management.Worked with Project Managers on outstanding invoices and resolving billing & collection issues.Documented and developed the centralized billing process for UPI.Visited customers when necessary regarding billing and collection issues.Lowered DSO days making sure invoices were sent to the customer correct the first time, this also lowered the number of invoice re-bills.Worked on all SOX requirementsImplemented Quality Controls for billing and collections processes.Responsible for running the collection and revenue reports; delivering them to Sr management team. Created and implemented the new collections process for UPI.Responsible for running and completing the Allowance for Bad Debt report each month and delivering it to upper management.Responsible for creating and completing the Borrowing Base report each month and delivering it to upper management.Responsible for creating and updating the Gross Margins report each month and delivering it to senior management with details concerning potential issues.Overseen day to day operations by ensuring invoices are created and transmitted to customers accurately and timely.Trained and mentored new and experienced team members to help them advance within the company. Assisted in the redesign and implementation of the new invoice format. Making it easier to read and understand for the customer.Drove the standardization process on efficiency & operational improvements in a newly formed billing organization.Created and implemented billing quality controls procedures.Created and implemented collections quality controls procedures.Created standard collections process for the billing/collections teams. Phone scripts, emails and escalation procedures. Show less

Managed a team of 18 individuals supporting all of Baker Hughes Gulf of Mexico customers.Created the standardization process, efficiency & operational improvements in a newly formed billing and collection organization in the Gulf of Mexico and implement the structure in other geographical locations.Handled customer’s escalations and concerns regarding billing, collections and service to strengthen the business relationship between the client and BHI. Influenced teams to support… Show more Managed a team of 18 individuals supporting all of Baker Hughes Gulf of Mexico customers.Created the standardization process, efficiency & operational improvements in a newly formed billing and collection organization in the Gulf of Mexico and implement the structure in other geographical locations.Handled customer’s escalations and concerns regarding billing, collections and service to strengthen the business relationship between the client and BHI. Influenced teams to support multiple product lines. Lead conference calls monthly between multiple billing teams and collections teams, making sure we are working towards the same common goal. Data Analysis & Reporting (Ops), Analyzed the daily/weekly data and developed reports to ensure accuracy and presented findings to senior management Implemented electronic document storage within the team, have the team save all invoices and backup documentation to Doc-Quest storage. Worked with BHI Account Managers on outstanding invoices making site visits to resolve billing & collection issues. Visited customers such as Chevron, Exxon, Shell, BHP, Apache, Statoil and Petrobras.Oversee day to day operations by ensuring invoices are created and transmitted to customers accurately and timely by the team.Documented and developed the centralized one platform billing process for Baker Hughes worldwide. Implementing the new cost saving techniques and bill procedures starting with GOM. Trained and mentored new and experienced billers to help them advance within the company. Created the training manual for the new billing team in SAP.Assisted in the redesign and implementation of the new Baker Hughes invoice making it easier to read and understand for the customer.Drove standardization process on efficiency & operational improvements in a newly formed billing organization.Implemented a shared drive folder for receiving all documentation in to the billing team. Show less

Houston, Texas

Managed a team of 26 individuals that supported in upwards of 90 large national accounts (i.e. Duke, Devon, Deloitte & Touché, MetLife and Washington Post.) to ensure both timely billing and collection resolution to questions or concerns with their accounts. Responsible for working with collections on the Aged Trial Balance and following up on the outstanding invoices. Also responsible for tracking all invoices over $25K.Responsible for running the Aged Trial Balance for the billing… Show more Managed a team of 26 individuals that supported in upwards of 90 large national accounts (i.e. Duke, Devon, Deloitte & Touché, MetLife and Washington Post.) to ensure both timely billing and collection resolution to questions or concerns with their accounts. Responsible for working with collections on the Aged Trial Balance and following up on the outstanding invoices. Also responsible for tracking all invoices over $25K.Responsible for running the Aged Trial Balance for the billing team. The ATB report averaged about $25 Million per month and the invoices ranged from $500 to $100 thousand with the average invoice being $20K million.Participated on conference calls weekly between the billing and the collections team, discussing the top 40 customers outstanding and what needs to occur to get the invoices collected.Lowered DSO days from 45 days to 35 days, making sure invoices were sent to the customer correct the first time; this also lowered the number of invoice re-bills.Managed the SOX reports for the billing team to ensure the team is within SOX compliance according to the COSO.Recognized for providing excellent customer service above and beyond expectations Receiving Manager of the Quarter and Team of the Quarter as well as receiving outstanding billing team twice in 2008/2009.Completed Quarterly Business Reviews (QBR) with Sales and the customer showing them the direction we are taking their account and what IKON can do for them.Managed a team of 28 individuals to ensure that the contracts that were created and signed by the field were reviewed and setup in a timely fashion. Team was able to review and setup in excess of 2000 contracts per month with a 99% accuracy ratingManaged the QA audit team which ensures the team is within SOX compliance according to the teams COSO.Implemented a check list to reduce the number of errors with contract setup. Show less

Houston, Texas Area

Tested and prepared training material for the YANTRA order management system.Designated as one of the points of contact for the YANTRA Integrated Business Team.Worked on the YANTRA pre user acceptance testing for the new Order Management System.Worked with the design team on quality assurance testing for the Yantra System.Tested and Maintained CENTRA Certification.

Houston, Texas Area

Managed the service level agreements for several Oil and Gas complanies with teams split between Ohio and Texas. The teams made sure that the levels of service were always in compliance.Managed in upwards of 40 individuals at any given time with part of my team split between Houston and Dublin Ohio.Managed the service agreements between companies that we were doing business with making sure we were within compliance.Created and monthly reports showing the teams performance on each… Show more Managed the service level agreements for several Oil and Gas complanies with teams split between Ohio and Texas. The teams made sure that the levels of service were always in compliance.Managed in upwards of 40 individuals at any given time with part of my team split between Houston and Dublin Ohio.Managed the service agreements between companies that we were doing business with making sure we were within compliance.Created and monthly reports showing the teams performance on each individual service level.Completed all assigned projects and reports on time and ahead of schedule.Provided Senior Management with solution to billing issues and concerns. Show less

B.A. Degree, Business/Marketing; Business Management

Activities and Societies: American Marketing Association (AMA), Sports

Associate’S Degree, Business Administration And Management

Activities and Societies: American Marketing Association (AMA), Sports

Education record