Michael Moody Email & Phone Number

Atlanta, Ga, Us

Tampa, Fl, Us

Newport News, Virginia, Us

- Led development and implementation of Salesforce training programs for various groups, increasing sales efficiency by 78%.- Streamlined Salesforce training for future Ferguson business implementations, reducing training time by 27%.- Served as an internal consultant and Salesforce expert for training initiatives.- Provided Hypercare support to associates during platform adoption, improving support response times by 64%.

Newport News, Virginia, Us

- Developed and implemented sales enablement programs for 18,000+ national salespeople, resulting in an 11% increase in sales performance.- Redeveloped the College of Ferguson onboarding program to expand the associate base from less than 1% of total hourly hires annually to over 32%.- Streamlined sales processes and workflows, resulting in an 8% increase in revenue.- Introduced data-based decision-making training, leveraging Salesforce and Power BI, increasing data-driven sales by 63%.- Redeveloped Build.com's "Be the Hero" customer service program to enhance scalability and associate engagement, increasing customer satisfaction by 7%.- Developed and managed over 40 business process automations for Sales, Service, and Training organizations, saving over 9800 hours annually.- Earned Ferguson a spot in the Training Apex Awards from Training Magazine two years in a row. (2022 – 63rd, 2023 – 38th)

Newport News, Virginia, Us

- Implemented Omnichannel training and Salesforce training programs for Showrooms business, improving employee proficiency by 253%.- Created and managed an Omnichannel Training resource site with over 300 job aids, videos, and online courses, increasing resource usage by 417%.- Collaborated with sales leadership teams to develop ongoing sales enablement programs, increasing overall sales effectiveness by 16%.

Newport News, Virginia, Us

- Coordinated the opening of the Build.com Atlanta office and trained all East Coast Build.com associates, reducing ramp-up time by 26%.- Developed the Digital Commerce Sales Skills Program and managed communication for Atlanta staff, increasing sales performance by 21%.- Received Build.com VIP quarterly award for outstanding work in establishing the Atlanta satellite office.

Newport News, Virginia, Us

I was asked to move over to HR a month before my start date for the Training and Development Specialist role to assist in hiring over 100 employees for our Build.com sales team.

Newport News, Virginia, Us

- Coached and developed Customer Experience associates to ensure we provided the best customer service within our industry.- Developed an associate coaching program to ensure that managers were investing in our associates.- Built an associate availability tracker to help streamline our operations and ensure that our customers' needs were addressed in a timely manner.- Assisted the Build with Ferguson training team in onboarding new associates.- Redeveloped and implemented the Venting 101 course for sales and service associates.

Newport News, Virginia, Us

- Led inbound sales team in average order value and opportunity-to-order conversion, outperforming the next closest representative by 12%.- Assisted in onboarding new associates and redeveloped Lighting 101 course for sales and service associates, increasing category sales by 34%.- Received Build.com VIP quarterly award twice for exceptional performance and contributions.

Managed large geographical area, overseeing talent sourcing, advertising, training development, problem management, contract negotiation, and human resources, leading to a 7% increase in regional revenue.

New York, Us

I was a barista and bookseller at the on-campus bookstore. Our store had some of the highest foot traffic in the company, and as such I am very good with time and customer management.

- Researched and implemented a new curriculum for the Children's Ministry and Youth Group.- Planned the annual Backyard Bible Club for the community and managed our team of volunteers.- Taught the 100+ member Children's Ministry and Youth Group each week.

Tyler, Tx, Us

I was a full summer counselor for 7-8 kids a week. I served as their friend, parent, and teacher. On top of that, I lifeguarded and was a ropes instructor.

I set up Christmas light displays and other Christmas decorations for various highrises in Houston.

Bachelor Of Business Administration (Bba), Finance, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

High School Diploma, General Studies