●Listen to team members about a technical problem they were having with equipment investigated the problem and repaired the equipment improved teams capabilities from 50% to 100%●Located a specific piece of equipment for a department ordered and inspected the equipment then tested the equipment improving the department’s ability to communicate with the head department while overseas.●Organized and prepared documentation for over 70 pieces of equipment, recording all discrepancies and got them maintained resulting in efficiency improving from 20% to 95% ●Received information that the Department head was having issues with is office phone listen to the issue and coordinated with an outside agency to fix the issue improving the whole departments ability to communicate.

●Listen to over 100 trouble calls about telecommunications, Writing and documenting reports on Microsoft Excel, troubleshooting over the phone and in person enhancing the abilities of all sub departments to maintain communications with over 500 employees●Created reports on Microsoft Word daily for tracking and maintaining over $2M in assets, verified documentation and reports via email, stream lining the process for maintenance● Collaborated with team members to provide better quality of service coordinated with outside agency to repair internal and external phone lines improving efficiency within the department ●Worked with team members to review and deploy the best practices of the organization recorded the best solutions solving key issues in equipment accountability