Michael Joyner Email & Phone Number

Windsor Heights, Iowa, United States

Rio Rancho, New Mexico

Provide technical support for a variety of HP Products for large and small businesses as well as consumers Actively maintain and monitor customers ongoing cases, to make sure customer’s issues are taken care in a timely matter Assist co-workers being a Subject Matter Expert with Imaging/repairing/processes for desktops and notebooksAssist as a back up team lead when necessaryProvide training to co-workersTest and provide feedback on software programsPropose and implement ideas to management that create better customer service Ensure that Customers are receiving the best customer experience (Customer For Life)Provide excellent Total Customer Ownership from beginning to endActivity keep up on all training on all HP equipment, to ensure customers are receiving the best knowledge, and support with no inconsistenciesAssist Team Lead’s with special cases and projectsUse best judgment to ensure that HP’s Processes are being followedWorking one-on-one with my manager to make sure that I hit my daily, monthly, and quarterly goals.Making proper notations in cases to ensure accuracy in data entry while being articulate in my written and verbal skills.

Hillsboro, Oregon

Assigned to build laptops, servers, and desktop computers based on customers’ needs and requests. Maintain an accurate inventory of parts and systems.Assume the role of work center lead during periods of supervisory absencePractices and maintains a high level quality in product buildsKeep up on current technologies and up to date on hardware designsComfortable working alone as well is in a team atmosphere

Hillsboro, Oregon

Operate robotic equipment in a fast paced assembly-line environment while paying attention to detailCollect and record precise measurements to ensure finished product meets production specifications and standardsAssume the role of work center lead during periods of supervisory absencePractice and maintain a high level of safety during a daily 12 hour work shiftPerform all other duties in a timely and efficient manner as assigned by supervisor

Computer Science, Computer Science

General Studies

General Studies