Michael Quinn Email & Phone Number

Palos Park And Orland Park, Il

Republic Bank is a family-owned institution dedicated to serving our local communities since 1964. The focus of providing our customers with the products and services they need has allowed them-and Republic Bank of Chicago-to thrive.Over the years, we have expanded our financial services, reinvested in our communities, and grown to 19 locations across Chicagoland. We are proud to call Chicago home and embrace our city's heritage of innovation, hard work, and entrepreneurship.At… Show more Republic Bank is a family-owned institution dedicated to serving our local communities since 1964. The focus of providing our customers with the products and services they need has allowed them-and Republic Bank of Chicago-to thrive.Over the years, we have expanded our financial services, reinvested in our communities, and grown to 19 locations across Chicagoland. We are proud to call Chicago home and embrace our city's heritage of innovation, hard work, and entrepreneurship.At Republic Bank, my focus is to coach, develop, lead, and motivate our team that is capable of analyzing our client's needs and recommending financial solutions that create lasting client relationships. Show less

Burr Ridge, Il

The Willowbrook/Burr Ridge Chamber of Commerce and Industry strives to enhance the business environment and increase the economic growth of its members. It provides community leadership, facilitates communication, promotes education, supports local causes, and continually represents the interest and advancement of its members.

Burr Ridge, Il

The Willowbrook/Burr Ridge Chamber of Commerce and Industry strives to enhance the business environment and increase the economic growth of its members. It provides community leadership, facilitates communication, promotes education, supports local causes, and continually represents the interest and advancement of its members.

Greater Chicago Area

Within the MA Program in Applied Professional Studies at DePaul University, each graduate student designs and pursues learning and demonstrates competence in relation to a professional area of focus. In so doing, he/she identifies and nominates a “master practitioner” in that area to join with his/her Faculty Mentor (from DePaul’s resident faculty) to help guide the program of study. Together, these three individuals (Student, Faculty Mentor and Professional Advisor) form the student’s Academic… Show more Within the MA Program in Applied Professional Studies at DePaul University, each graduate student designs and pursues learning and demonstrates competence in relation to a professional area of focus. In so doing, he/she identifies and nominates a “master practitioner” in that area to join with his/her Faculty Mentor (from DePaul’s resident faculty) to help guide the program of study. Together, these three individuals (Student, Faculty Mentor and Professional Advisor) form the student’s Academic Committee and work to help the student identify long-range professional goals and crucial professional competencies and provide the student with ongoing challenge and support throughout the Program in accomplishment of those competencies.•I serve as the student’s primary advisor regarding the Graduate Focus Area.•Assisting the student in refining his/her Graduate Learning Plan for the Focus Area and identifying appropriate Professional Competencies (sought outcomes), Learning Activities (the means to achieve them) and Learning Products (demonstrations).•Reviews and approves all proposals for work in the Students Focus Area. •Assisting in the identification of additional assessors for the remaining Learning Products completed in the Focus Area. Show less

1 E Jackson Blvd, Depaul Loop Campus

DePaul Alumni Sharing Knowledge (ASK) is a network of committed alumni and friends who serve as career mentors, working with students one-on-one, in practice interviews and at job fairs, and speaking at networking events and open houses throughout the university. By sharing accomplishments, insights and connections, the ASK volunteer network can help open important doors for professional growth and networking.There are over 1,000 mentors in ASK at any given time who represent a variety… Show more DePaul Alumni Sharing Knowledge (ASK) is a network of committed alumni and friends who serve as career mentors, working with students one-on-one, in practice interviews and at job fairs, and speaking at networking events and open houses throughout the university. By sharing accomplishments, insights and connections, the ASK volunteer network can help open important doors for professional growth and networking.There are over 1,000 mentors in ASK at any given time who represent a variety of professional expertise Show less

Burr Ridge, Il

High performing team member of BMO Harris Bank, accountable for delivering retail business profitability through acquisitions of new customers, deepened relationships, and best in class customer service that defines great customer experience.•Created a proactive sales and service environment in which colleagues help make money make sense by delivering clarity and understanding to customers. •My role wasresponsible for maximizing employee productivity and effectiveness through… Show more High performing team member of BMO Harris Bank, accountable for delivering retail business profitability through acquisitions of new customers, deepened relationships, and best in class customer service that defines great customer experience.•Created a proactive sales and service environment in which colleagues help make money make sense by delivering clarity and understanding to customers. •My role wasresponsible for maximizing employee productivity and effectiveness through leadership and coaching. •Enhanced the Bank’s presence in the local market and developing strong community partnerships through the Chamber of Commerce and Park District. •Worked cross-functionally with other banking groups to maximize growth and profitability. •Role included risk and compliance management and the optimal operation of the branch. •Key activities included monthly coaching sessions, daily check-ins, daily side-by-side observations, weekly sales meetings, daily huddles and collaboration with line of business partners. Show less

Elmhurst, Il

Strong teamwork and collaboration skills consulting with various members of the organization that included customer service team, mortgage loan officers, financial advisors, private client group, and business banking officers. Strong working knowledge of banking standards, operations, and procedures. Demonstrated expertise in customer service with internal and external customers.•Initiated an organizational change movement by facilitating monthly business partner reviews of customer… Show more Strong teamwork and collaboration skills consulting with various members of the organization that included customer service team, mortgage loan officers, financial advisors, private client group, and business banking officers. Strong working knowledge of banking standards, operations, and procedures. Demonstrated expertise in customer service with internal and external customers.•Initiated an organizational change movement by facilitating monthly business partner reviews of customer service levels, sales analysis, and operational standards. Branch was in top 10% of tier ranking.•Analyzed previous processes and methodologies to improve customer service levels from 65% to 90% in one quarter; led associates through appropriate OCM process implementation standards.•Articulate and effective in consulting with individuals and teams of different divisions of the organization including internal and external clients and stakeholders.•Implemented Sales Planning Process with internal consultants.•Trained and managed colleagues and business partners to identify customers’ financial needs. •Achieved sales results exceeding prior year sales categories including personal loan growth, personal sales deposits, small business lending, business deposit growth, and partner participation. •Facilitated monthly Business Partner Review of customer service levels, sales analysis, and operational standards.•Analysis, interpretation, reporting, and action steps relating to customer service results, sales revenues, time-series trends, cost management, and branch profitability.•Led changes and implementation of online e-learning training and professional development programs.•Human Resource activities including recruiting and interviewing, performance management, leadership development, succession planning, and training initiatives. Show less

Chicago, Il

Quality-focused leader working with corporate division. Delivered high-profile OCM training to acquired bank highlighting rebranding, information system changes, customer service improvements and operational audit standards. Consulted with various divisions that included regional directors, large corporate business, small business, government, non-profit, and commercial real estate. •Team lead on two bank mergers and acquisitions; successful conversions included bank re- branding… Show more Quality-focused leader working with corporate division. Delivered high-profile OCM training to acquired bank highlighting rebranding, information system changes, customer service improvements and operational audit standards. Consulted with various divisions that included regional directors, large corporate business, small business, government, non-profit, and commercial real estate. •Team lead on two bank mergers and acquisitions; successful conversions included bank re- branding, information system changes, customer service improvements and operational audit standards.•Planned, developed, and conducted change management seminar for Illinois franchise group utilizing OCM methodologies including ADKAR and Tuckman’s model.•Communicated to CEO and SVP team on weekly basis retail products, services and compliance updates; implemented recommendations alongside operational divisions.•Designed and implemented Bank at Work program for financial institution resulting in state-wide program roll-out.•Test case manager for operational and service-based changes & improvements for company-wide technological and system changes; reported results to senior management and operations division for review and approval.•Team management with small business, middle market, large corporate, government, nonprofit, and wealth management private and commercial bankers in corporate headquarters.•Mentored 77 new branch managers, bankers, and corporate business partners in career coach role. Show less

Greater Chicago Area

Held various positions that included department manager, buyer and most recent position of managing the third largest of twenty four retail stores in Illinois. Managed a team of 150 sales associates and 15 sales support associates. Coordinated strategic business plans with the buying division, advertising, marketing, and customer service team. •Facilitated weekly branch meeting that included 150 associates, peaking at 250 associates during Q4.•Conducted presentations before CEO… Show more Held various positions that included department manager, buyer and most recent position of managing the third largest of twenty four retail stores in Illinois. Managed a team of 150 sales associates and 15 sales support associates. Coordinated strategic business plans with the buying division, advertising, marketing, and customer service team. •Facilitated weekly branch meeting that included 150 associates, peaking at 250 associates during Q4.•Conducted presentations before CEO, general merchandise managers, and buying staff to best market towards diverse consumer profiles within the region, resulting in continued sales growth of 6% per year.•Managed a $6M store remodel project that increased sales from $14.5M to $30M in two years.•Created change management and communication plans through weekly meetings and newsletters. Actively managed morale and turnover amidst retail business hours and before- and after-hours remodeling.•Facilitated weekly branch meeting that included assistant branch managers, operation manager, human resources, department managers, receiving, and visual manager.•Conducted presentations before CEO, general merchandise managers, and buying staff with how to best market towards various customer profiles within the region.•Improved retail remodel project resulting in future store remodel managers mirroring my process.•Produce quality work under extreme time pressure and deadlines. Led successful store remodel project resulting in completion two weeks in advance of deadline while exceeding sales plan and branch profitability.•Reviewed all levels of Human Resource activity prior to review or discussion with regional human resource director. Responsibilities included job offers, levels of discipline, coaching opportunities, equity within the store, performance review appraisals, and counseling. Show less

Master Of Arts, Applied Professional Studies

Graduate degree specializing in the facilitation of interpersonal and inter-team/inter-divisional collaboration processes and dynamics.

Bs, Marketing/Management