Michael Roth Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Take inbound calls and consult with members to understand needs, answer questions, and resolve their issues.
• Perform routine financial operations for members accounts such as, but not limited to: checking transactions and balances, transferring funds from once shared (or account) to another, verify withdrawn funds and future.
• Operate under strict company and federal guidelines and policies to insure all confidential information regarding our members accounts and the company are secure. Using proper verification and following Banks Security.
• Routinely use programs to communicate with college and members to complete tasks.

Madison, Wisconsin, United States

• Processed inbound sales calls from future customers looking into switching, returning, or setting up DISH NETWORK and partnered broadband internet companies.
• Consulted with future new customers to right size their packages based on their needs.
• Led the sales floor as top sales agent in the site for the months of 02/19, 04/19, 10/19, and 12/19. Placed Top Ten most months in-between and worked with teammates to consistently ensure a top ten slot in the.
• Followed strict company policies and guidelines for DISH NETWORK and affiliated clients.
• Oversaw the training of new sales agents to maximize their skills in order to maintain team sales statistics.

Madison, Wisconsin, United States

• Assisted guests with making menu choices.
• Entered orders, delivered food and beverages, and processed payments.
• Controlled the flow of food from the kitchen to the dining table.
• Answered phones and took phone orders for customer pick up or delivery.
• Greeted all guests with a smile and friendly greeting.
• Responsible for orders, made drinks, and cleaned tables after the guests’ departures.

Madison, Wisconsin, United States

• Received inbound calls from members to assess financial situations and answer questions about Summit Credit Union policy.
• Performed different financial operations upon member request such as checking account balances and transactions, making transfers, paying loans, navigating online banking resources, ordering financial documents, and.
• Operated under strict company and federal guidelines and bank policies to insure all confidential information regarding our members accounts and bank information was secured. Using proper verification and following.
• Routinely used Microsoft Outlook & Teams to communicate with college and members.

Madison, Wisconsin, United States

• Took inbound sales calls looking to stay at Great Wolf Lodge Resorts and helped answer questions about the resort and company policy.
• Consulted with future guests to right size their packages based on their family’s needs.
• Handled and protected sensitive information like card numbers and customer personal information.
• Met their "Million Dollar Club" requirements (generating over 1 million dollars in revenue for the company during a calendar year January - December)
• Partook in extracurricular activities like their "Spirit Team" to boost morale and organize monthly food days and activities for other employees.

Madison, Wisconsin, United States

• Provided top of the line customer service to customers both in person and over the phone and completed customer orders in a quick and professional manner to ensure satisfaction and customer return.
• Used safety and sanitation standards to keep the store and my stations clean, sanitized, organized, and pleasant to the eye.
• Lifted heavy objects over 50 lbs. to keep the store properly stocked for easy access and future use.
• Handled money at a cash register and performed check in and check out operations to ensure the till was even before leaving.
• Both opening and closing operations to prepare and wrap up for the day including being responsible for unlocking and locking up, as well as take incoming inventory on truck days.