Michael Ryan Email & Phone Number

I help lead a team that combines business expertise and technology to solve complex business challenges.

I manage multiple global processing teams servicing corporate actions for our clients and am responsible for the career development of over 20 employees in my reporting chain. I solve problems for our clients each day, working with internal and external parties to develop solutions to complicated requests.I work with my teams to identify and close gaps in our operational processes and reduce operational risk.I work with our Business Transformation team to develop and… Show more I manage multiple global processing teams servicing corporate actions for our clients and am responsible for the career development of over 20 employees in my reporting chain. I solve problems for our clients each day, working with internal and external parties to develop solutions to complicated requests.I work with my teams to identify and close gaps in our operational processes and reduce operational risk.I work with our Business Transformation team to develop and implement advanced technological solutions to operational challenges. My teams have implemented three separate projects using artificial intelligence. I served as the product owner of a significant machine learning project. In that role, I worked with the business and systems stakeholders and technical team to develop a new application. I documented requirements, gave feedback and direction on development choices, performed user acceptance testing, and trained business teams to use the machine learning application prior to the implementation. Show less

I managed operations teams in multiple global offices focused on different areas of Corporate Actions processing. I also work with emerging technology such as machine learning to develop and implement ideas to streamline business processes, improve operational efficiency, and reduce risk.

Boston

• Manage six domestic employees and six employees in outsourced roles at Infosys in India• Identified functions to outsource, developed outsourcing plans, and traveled to India to train resources, reducing full-time staff by four employees• Analyze, calculate, and process high-value and sensitive corporate actions entitlements in a competitive and deadline-driven environment• Foster relationships among different teams within department, across divisions, and internationally to solve… Show more • Manage six domestic employees and six employees in outsourced roles at Infosys in India• Identified functions to outsource, developed outsourcing plans, and traveled to India to train resources, reducing full-time staff by four employees• Analyze, calculate, and process high-value and sensitive corporate actions entitlements in a competitive and deadline-driven environment• Foster relationships among different teams within department, across divisions, and internationally to solve client issues• Interact with foreign sub-custodian banks in order to reconcile inaccuracies, improve internal workflows, and mitigate risk to firm and clients• Serve clients by anticipating and responding to inquires, ensuring payments are timely and accurate, and actively seeking innovative ways to improve current processes• Supported multiple systematic implementations and upgrades which have allowed staff reduction from twelve to six employees over two years and an increase in automated processing from 0% to 40%• Identified risks to department caused by Euro crisis and strategized to solve those problems• Educate newer employees about department’s role in the international economy to help them identify with currency economic and financial news and increase interest Show less

• Execute required daily tasks at a superior level• Assign tasks and assume responsibility for department when managers are not present• Consistently achieve above average customer service reviews• Foster team environment within department and throughout a diverse store workforce• Attained sufficient level of trust from store management to work as Receiver monitoring incoming shipments

• Oversaw a company-wide inventory initiative that reduced amount of missing computer hardware from approximately 35% to 3% in less than three months• Developed new inventory management controls after observing past failures to ensure more effective and efficient asset management• Designed MS Excel database to organize massive amount of essential data• Analyzed data critical to project in short periods of time and acted on conclusions• Integrated efforts of outsourcing teams to… Show more • Oversaw a company-wide inventory initiative that reduced amount of missing computer hardware from approximately 35% to 3% in less than three months• Developed new inventory management controls after observing past failures to ensure more effective and efficient asset management• Designed MS Excel database to organize massive amount of essential data• Analyzed data critical to project in short periods of time and acted on conclusions• Integrated efforts of outsourcing teams to achieve goal of reducing missing inventories• Worked simultaneously on multiple projects throughout summer• Scheduled meetings to report progress to managers and presented to senior leadership Show less

Master Of Science (Ms), International Economics, 3.70

Completed course work in December 2013

Bachelor Of Arts (Ba), Economics, 3.36

Education record