Retail Area Manager covering sites across the North East. Responsible for driving ambitious KPI performance, recruitment, personnel management, legal compliance and procedural compliance. Each of the last two years have seen my (different areas) finish in the top 5 areas across the UK. I have 14 direct reports and 120 personnel reports. I am also the regional lead on our customer service performance and have seen an increase from 82.4% complete satisfaction to 83.3% over the first 12 months.I have several years general manager experience in the food retail, licensed retail and replacement vehicle industries.I am a career driven individual who aims to succeed at all challenges I undertake. I would describe myself as hard working, motivated, reliable and a natural leader which is reflected in my experiences. I am also an excellent communicator and can connect with people in a way that allows me to maximise the interactions we have.I enjoy new challenges, partly due to my love of learning and the opportunities these new ventures give me to add to my skills set whilst broadening my experiences.