Michael Van Der Merwe Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Ensuring government cyber security framework requirements are met. Essential 8 implementation. Risk assessing all software and service solutions. Cyber security awareness training of all staff. Team leader and point of escalation for all system administrators. Project management experience for network infrastructure changes and implementations.

Adelaide, Australia

* Provide telephone, remote and onsite desktop support for about 180 users across 7 sites in Adelaide.* Manage Mobile device and VPN token asset databases.* Manage mobile service contracts. Porting and creation of Telstra contracts.* Provide support for mobile devices like, Apple IOS, iPhone, iPad, Windows mobile and Nokia Lumia.* Active directory user.

Adelaide, Australia

Customer support and systems monitoring for all credit card transaction products.

Pretoria Area, South Africa

• Provide desktop and remote support for 106 users (160 devices) across three branches.
• Manage and maintain Servers at all three branches.
• Repairs and upgrades of Desktops, laptops and Servers.
• Maintain virtual Server environment. (VMWARE)
• Administrator for Active directory user accounts, Exchange Server mailboxes, VPN and Terminal server users.
• Remote and onsite technical support for our other two branches.

Pretoria Area, South Africa

• Manage IT requirements of thirty client businesses.
• Ensuring all calls logged on the help desk were attended to daily and providing correct solutions.
• Regular site visits to evaluate IT infrastructure and provide advice for improvements and upgrades.
• Telephone and remote support to over a hundred users.
• Maintaining effective backup systems and continuity procedures for clients.
• Troubleshooting, maintenance, upgrading of desktops, laptops, printers and servers.

Pretoria Area, South Africa

• Maintenance of the help desk and remote telephonic support to users.
• Plan onsite technician’s daily calendars and follow up with clients to keep them informed on the progress.
• Mainframe backups and ensuring continuity measures were in place.
• Client site visits to implement major server installations and roll out upgrades.
• Technical support and repairs for desktops, laptops and servers.
• Create POP/Exchange mail accounts and set them up for clients.

Johannesburg Area, South Africa

• Onsite IT administrator and desktop support for sixty users.
• Support laptops, desktops, mobile devices, routers, switches and Hyper-V cluster server installation.
• Maintain strict security protocol as company dealt with credit card and internet fraud police cases.
• Create Active directory and Exchange user accounts.
• Repair and upgrade laptops, desktops and servers.
• Software troubleshooting and assisting users with remote access to onsite data via VPN and terminal servers.

Johannesburg Area, South Africa

• Telephone support for 3000 users in Africa and India.
• Supporting users and desktops in a call center with over 300 computers.
• Assisting with maintenance of backups
• Creating user accounts for AS400 mainframe system.
• Administering a hybrid network of Novell and Microsoft.
• Creating Groupwise, Active directory and Exchange mail accounts.

Cyber Security

Six month Cyber Security boot camp. Learning Security fundamentals, Systems administration, Networks and network security, Defensive.

Microsoft Engineering Diploma, Mcse 2000

I studied various elements of Microsoft technologies including: -Windows 2000 Server & Professional -Windows Network Infrastructure.

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Activities and Societies: Rugby, Cricket, Track and Field, Basketball, Tennis, Music and Hiking.Mathematics, Science, Woodwork, English.