Ensuring government cyber security framework requirements are met. Essential 8 implementation. Risk assessing all software and service solutions. Cyber security awareness training of all staff. Team leader and point of escalation for all system administrators. Project management experience for network infrastructure changes and implementations.

* Provide telephone, remote and onsite desktop support for about 180 users across 7 sites in Adelaide.* Manage Mobile device and VPN token asset databases.* Manage mobile service contracts. Porting and creation of Telstra contracts.* Provide support for mobile devices like, Apple IOS, iPhone, iPad, Windows mobile and Nokia Lumia.* Active directory user account creation and administration. * Sourcing quotes and purchasing of hardware.* Printer support for Fuji Xerox printers and IGA print server software administration.* SCCM software package deployment and device management.* Laptop, desktop OS deployment and configuration.* SCSM Service desk ticket monitoring, management and escalation.* Sharepoint site administrator. Updating and configuring intranet site.* Software support: Windows 7, 8.1, 10, Office 2013, Office 365, Objective File management system, Adobe Creative Suite, AutoCad, Sketchup Pro.* Administer Dimension Data Exchange portal. User mailboxes, Distribution groups, resource mailboxes and Shared mailboxes.

Customer support and systems monitoring for all credit card transaction products.

• Provide desktop and remote support for 106 users (160 devices) across three branches.• Manage and maintain Servers at all three branches.• Repairs and upgrades of Desktops, laptops and Servers. • Maintain virtual Server environment. (VMWARE)• Administrator for Active directory user accounts, Exchange Server mailboxes, VPN and Terminal server users.• Remote and onsite technical support for our other two branches.• Run and manage the IT helpdesk. Ensuring logged calls are attended to efficiently. • Ensure backups are running correctly and continuity measures are in place.• Ensure asset register is maintained and all IT assets insurance policies are up to date.• In charge of Company branding and advertising. Ensure newsletters are sent out to clients and all signage and advertising comply with Franchise standards.• Responsible for building maintenance, security staff, parking and Health and Safety requirements.• Update and maintain IT procedures and protocols.

• Manage IT requirements of thirty client businesses. • Ensuring all calls logged on the help desk were attended to daily and providing correct solutions.• Regular site visits to evaluate IT infrastructure and provide advice for improvements and upgrades.• Telephone and remote support to over a hundred users. • Maintaining effective backup systems and continuity procedures for clients.• Troubleshooting, maintenance, upgrading of desktops, laptops, printers and servers.• Implement proactive measures on all clients IT systems to monitor and maintain stability.

• Maintenance of the help desk and remote telephonic support to users.• Plan onsite technician’s daily calendars and follow up with clients to keep them informed on the progress.• Mainframe backups and ensuring continuity measures were in place.• Client site visits to implement major server installations and roll out upgrades.• Technical support and repairs for desktops, laptops and servers.• Create POP/Exchange mail accounts and set them up for clients.• Monitor Client internet access and boost their ADSL internet cap when necessary.

• Onsite IT administrator and desktop support for sixty users.• Support laptops, desktops, mobile devices, routers, switches and Hyper-V cluster server installation.• Maintain strict security protocol as company dealt with credit card and internet fraud police cases.• Create Active directory and Exchange user accounts.• Repair and upgrade laptops, desktops and servers.• Software troubleshooting and assisting users with remote access to onsite data via VPN and terminal servers.• Help maintain company website which was hosted onsite by a web server.• Manage bio-metric system that allowed access to restricted areas. • Manage camera system that monitored access to building. • Perform continuity simulations every six months at an offsite location to ensure company had correct procedures in place in the event of a disaster.

• Telephone support for 3000 users in Africa and India.• Supporting users and desktops in a call center with over 300 computers. • Assisting with maintenance of backups• Creating user accounts for AS400 mainframe system.• Administering a hybrid network of Novell and Microsoft. • Creating Groupwise, Active directory and Exchange mail accounts.• End user Desktop Support (Windows XP, Novell, Groupwise, Office 2003, Mobile Device Technology, 3G, GPRS,)• Troubleshooting, repairs to PC’s and Laptops. (IBM, Dell. HP)• Setting up and troubleshooting Wireless technology on Laptops and Mobile devices.• Setting up Gestetner/Ricoh/HP Network Printers (IP configuration, scanning accounts, Jet Direct)• Supervising and training of junior IT technicians.• Setting up POP3/IMAP mail accounts on mobile devices.• Creating and administering Novell iFolder user accounts.• Creating Terminal Service accounts for Remote Desktop Sessions.• Using Mailmarshall to release emails and configure web user’s internet access rights.• Changing auto-loaders backup tapes and using Backup Exec software to run data backups.