Oversees the design, build, and implementations of delivered and custom solutions.

Member of the On Demand Services team, available to mobilize to meet the needs of any of our customers.● Responsible for data warehousing support and design.● Requirements gathering and building of BI and other data verification reports.● Point person on data-cleanup projects.● Application support and Business Process Improvement as needed.● Tech Stack: MSSQL, SSRS, SSIS, C#, ASP.NET MVC, ImageNow, AccuTrack, Higher Education ERP products

Primary point of contact for all aspects of customer projects and operations. Customers are Higher Education users and administrators in a SAAS-based software environment.● Responsible for managing technical and business relationships with large school accounts including: Princeton, Brown, Stanford, Virginia Tech, Caltech, and others throughout the U.S. and Canada.● Managed every aspect of new projects for both existing and new accounts. This included changes to existing software offerings, implementations of new online forms, and business process improvement using CollegeNET’s CRM products.● Built custom SQL Server reports for internal and external customers.● Developed Javascript automations to support CRM customers.● Third-tier software support for all customers of our products.● Product owner for CRM and designer of new features and products, including a SAAS-based tool to help manage graduate student careers.● Tech Stack: Tomcat, Apache, Eclipse, SVN, MS SQL Server, XML/XSLT, Javascript.

Oversaw implementation engagements with higher education clients including installation, business analysis and documentation, workflow / forms build, and advanced administrator training. Performed requirements gathering, QA, and implementation of custom development solutions. Web form building & consulting integration with Nolij Web API, and SIS & custom databases. Documented Nolij Web techniques for Services staff. Performed support, end user training and basic sysadmin training as needed.● Primary consultant for large implementation projects, including University of Utah RPT and Humboldt State Universities suite of simultaneous enterprise-wide projects.● Presented client case studies in webinars and at the annual user conference.● Tech Stack: Tomcat, Apache, Nolij Web, SQL (Oracle, MS, DB2, Informix), JSP, HTML/jquery, Peoplesoft, Banner, Jenzabar, APEX. Worked in Linux/Unix and MS environments, from standalone servers to clustered VM’s.

Document Management & Reporting AnalystManaged all aspects of Nolij Web document management implementation, from business process analysis to development, testing, deployment, and support. Served as primary contact for Nolij support and consultants. Performed analysis of data for projects in forms, data cleanup, and troubleshooting. Report writing and scripting development as needed.● Implemented Nolij Web document management, workflow, and forms solution across most campus departments.● Tech Stack: Nolij Web, Perl, plsql, Banner.

Managed computer support and software development teams. Coordinated testing and consulted on design of custom ERP software. Reporting and development for all areas of the business.● Led data migration project between legacy AIX system (Square One) and Bookscape.● Oversaw company-wide release logistics for custom ERP software (Bookscape).● Tech Stack: SSRS, C#, ASP.NET, Perl, SVN.

Performed HR & Payroll application level support, server maintenance & administration, report writing and application development. Supported Accounting & Corporate document management systems. ● Tech Stack: SQL (Oracle, MS, Postgres), Perl, HTML/Javascript, SVN, MAS500, Telios, Cypress.