Owner
CurrentProvide residential and small business clients with solutions for equipment & software selection, setup, maintenance, and repair• Perform testing and replacement of computer hardware components including power supply, RAM (Random Access Memory) CD/DVD, hard drive, network interface controller, and wireless adapter• Configure and install routers, switches, printers (local and networked) and backup solutions (local and cloud-based)• Proficient with Microsoft Windows versions: XP, Vista, 7, 8.1, 10, Server 2003 and 2008 R2 Std. • Proficient with malware removal & preventative solutions and Microsoft Office suites – 2007, 2010, 2013, and 2016• Provide training in use of operating system, hardware, and software• Setup of personal or exchange email (Office 365), contacts, and calendar on workstations, smartphones, and tablets using Outlook, Mozilla Thunderbird, Windows Live Mail, and webmail.• Experience with Office 365 portal: add/delete users, setup groups, troubleshooting• Experience with Windows Domain Controller software including setup of workstations on domain, adding/deleting users, password reset, and setup of share folders/files with appropriate user privileges assigned via security settingsCertifications: CompTIA A+ CertifiedSkills: Project management, Negotiation, Technical Writing, Troubleshooting and Issue/Incident Resolution, Escalation, Communication, Windows OS, Windows Server 2003 and 2008, Outlook Setup and Troubleshooting, MS Office 2003-2016, QuickBooks and Quicken SetupAttributes: Ethical, Approachable, Self-driven, Detail Oriented