Michael Kasten Email & Phone Number

• Developed and implemented a sales strategy aligned with Motic's goals and objectives.• Identified target markets, customer segments, and potential growth opportunities.• Set sales targets and quotas in collaboration with senior leadership.• Recruited, trained, and mentor a high-performing sales team.• Provided coaching, guidance, and performance feedback to sales and customer success representatives.• Delegate responsibilities and territories effectively among team members.• Streamlined and optimized the sales process to enhance efficiency and effectiveness.• Implemented best practices and tools to improve sales operations, lead generation, and customer engagement.• Developed accurate sales forecasts based on historical data, market trends, and other relevant factors.• Created sales plans and budgets to achieve revenue and growth targets.• Participated in high-level negotiations for significant deals and contracts.• Collaborated with marketing, product, and customer success teams to align sales strategies with overall customer experience and company objectives.• Provided feedback to product teams based on customer needs and market trends.• Generated regular reports on sales performance, pipeline status, and key metrics for presentation to senior management.• Used data-driven insights to make informed decisions and adjustments to sales strategies.• Continuously assess the sales strategy's effectiveness and adjust to meet changing market conditions.

San Francisco Bay Area

• Developed and executed the customer success strategy aligned with Motic's goals and objectives.• Hired, trained, and mentored customer success managers to build a highly motivated team.• Assigned and delegated customer accounts effectively among team members.• Provide regular feedback, conduct performance evaluations, and support professional development.• Collaborated with the team to create personalized onboarding plans tailored to each customer's needs.• Monitored the customer’s health and engagement, taking proactive steps to prevent attrition.• Developed a scalable processes and methodologies that allow the customer success team to manage the growth of the customer base.• Continuously refine and optimize customer success processes to enhance the overall customer experience.

San Francisco Bay Area

• Onboarded and implemented both new human and veterinary digital pathology customers. • Establish and maintain strong relationships with key stakeholders.• Actively listened to customers' concerns, requirements, and feedback. Analyze their usage patterns to identify opportunities for improvement and customization.• Collaborated with customers to define their goals and key performance indicators (KPIs).• Anticipated and address potential issues before they become significant problems. Provide proactive guidance and best practices to ensure customers make the most of the product.• Helped customers resolve technical issues, product inquiries, and challenges they encounter while using the product.• Identified opportunities for customers to benefit from additional features or services the company offers. Present these opportunities to customers to drive upselling and cross-selling efforts.• Stayed up to date with the latest digital pathology trends, product updates, and best practices. Share this knowledge with customers to help them stay ahead and succeed.• Gathered and analyze customer usage, engagement, and satisfaction data. Create regular reports to share with internal stakeholders and customers.

San Francisco Bay Area

San Francisco

San Francisco

Japanese Studies

Education record