Michael Kasten Email & Phone Number

• Developed and implemented a sales strategy aligned with Motic's goals and objectives.
• Identified target markets, customer segments, and potential growth opportunities.
• Set sales targets and quotas in collaboration with senior leadership.
• Recruited, trained, and mentor a high-performing sales team.
• Provided coaching, guidance, and performance feedback to sales and customer success representatives.
• Delegate responsibilities and territories effectively among team members.

San Francisco Bay Area

• Developed and executed the customer success strategy aligned with Motic's goals and objectives.
• Hired, trained, and mentored customer success managers to build a highly motivated team.
• Assigned and delegated customer accounts effectively among team members.
• Provide regular feedback, conduct performance evaluations, and support professional development.
• Collaborated with the team to create personalized onboarding plans tailored to each customer's needs.
• Monitored the customer’s health and engagement, taking proactive steps to prevent attrition.

San Francisco Bay Area

• Onboarded and implemented both new human and veterinary digital pathology customers.
• Establish and maintain strong relationships with key stakeholders.
• Actively listened to customers' concerns, requirements, and feedback. Analyze their usage patterns to identify opportunities for improvement and customization.
• Collaborated with customers to define their goals and key performance indicators (KPIs).
• Anticipated and address potential issues before they become significant problems. Provide proactive guidance and best practices to ensure customers make the most of the product.
• Helped customers resolve technical issues, product inquiries, and challenges they encounter while using the product.

San Francisco Bay Area

San Francisco

San Francisco

Japanese Studies

Education record