- Field customer calls concerning software related issues.- Provide remote support and troubleshoot software related issues.- Provide problem/issue analysis- Issue and implement issue resolution-Provide Tier 2 and Tier 3 support and implementation assitance- Provide application support for software controlling medical devices- Troubleshoot Oracle and/or SQL Server applications.- Utilize SQL skills to write queries and identify problems within Oracle databases- Utilize SQL skills to write queries to update tables within Oracle databases- Work closely with internal teams to provide solutions to customers.- Utilize various technologies to assist with troubleshooting and resolving customers' software related issues.- Test and recreated reported issues to confirm system behavior.- Assist customers in installing new systems (as needed).- Provide technical training for internal and external customers- Utilize Microsoft Windows and Server OS troubleshooting - Maintain accurate reports of current customer issues- Review documentation and provide feedback- Assist team members with quickly resolving complex issues- Utilize VMWare and Hyper-V virtual environments for testing software on appropriate platforms- Support internal QA groups including testing, documentation, and reporting as needed

I currently work on the systems side IT. My standard job functions are as follows:-Build Microsoft server templates in a virtual environment.-Conduct backups of systems for employees who have left the company.-Assist with security investigations on virus protection warnings.-Adhere to change management processes.-Conduct routine server maintenance.-Maintain encryption servers.-Participate in an on call rotation.-Build Windows servers in a virtual environment.-Manage Symantec PGP and Sophos encryption technologies.-Configure Microsoft DHCP scopes.- Assist with IT security actions- Utilize VSphere/VMWare interfaces for server management and maintenance-Other duties as required.

• Provide a higher level of support as an escalation point for the Tier 1 Service/Help Desk. • Provide organization support as a Sophos SafeGuard server administrator• Track escalation of Tier1 tickets and mid-level support tickets through Numara's TrackIt 9.0. and FootPrints 11.6 Service Core • Provide management of DHCP via RSAT. • Provide remote server administration of Server 2003 Enterprise and Server 2008 R2 Enterprise. • Install Server 2008 R2 on ESXI 5.0 after installing the ESXI host on both a rack mounted and a desktop server platform. • Experience with vSphere to both troubleshoot and configure new virtual machines. • Configure Windows Deployment Services and Microsoft Deployment Tools for image deployment over network. Configure unattend/answer files for WDS and MDT services.• Configure and capture custom .wim images of Windows 7 for deployment via WDS/MDT in the environment. Provide print server management on a Server 2003 Enterprise platform. • Provide MS Exchange 2010 account management via EMC. • Creation of shared mailboxes via Exchange 2010 Power Shell line commands. Create and manage user accounts for MS Office Communicator 2007 R2 and MS Lync 2010. • Provide account administration for Gators system. • Provide administrative support for Sophos SafeGuard 6.0.1 encryption. • Configure Sophos SafeGuard 6.0.1 server. • Order and manage mobile devices (iPad, iPhone 4,4S, 5) from Verizion. • Provide SFTP account administration with GlobalScape. • Manage permissions and access to SQL Server 2008 R2. • Manage Go To Meeting accounts company-wide. • Document software installation process of Sophos encryption software for use by service desk. • Document step-by-step process of installing and configuring Remote Server Administration Tool (RSAT) for use by the service desk. • Document the process of using WDS to image machines over network.• Provide support for remote users over the phone and through Go To Meeting live sessions.