Michael K. Email & Phone Number

Kalona, Ia, Us

Lakewood, Colorado, Us

- Field customer calls concerning software related issues.- Provide remote support and troubleshoot software related issues.- Provide problem/issue analysis- Issue and implement issue resolution-Provide Tier 2 and Tier 3 support and implementation assitance- Provide application support for software controlling medical devices- Troubleshoot Oracle and/or SQL Server applications.- Utilize SQL skills to write queries and identify problems within Oracle databases- Utilize SQL skills to write queries to update tables within Oracle databases- Work closely with internal teams to provide solutions to customers.- Utilize various technologies to assist with troubleshooting and resolving customers' software related issues.- Test and recreated reported issues to confirm system behavior.- Assist customers in installing new systems (as needed).- Provide technical training for internal and external customers- Utilize Microsoft Windows and Server OS troubleshooting - Maintain accurate reports of current customer issues- Review documentation and provide feedback- Assist team members with quickly resolving complex issues- Utilize VMWare and Hyper-V virtual environments for testing software on appropriate platforms- Support internal QA groups including testing, documentation, and reporting as needed

Pittsburgh, Pa, Us

I currently work on the systems side IT. My standard job functions are as follows:-Build Microsoft server templates in a virtual environment.-Conduct backups of systems for employees who have left the company.-Assist with security investigations on virus protection warnings.-Adhere to change management processes.-Conduct routine server maintenance.-Maintain encryption servers.-Participate in an on call rotation.-Build Windows servers in a virtual environment.-Manage Symantec PGP and Sophos encryption technologies.-Configure Microsoft DHCP scopes.- Assist with IT security actions- Utilize VSphere/VMWare interfaces for server management and maintenance-Other duties as required.

Pittsburgh, Pa, Us

• Provide a higher level of support as an escalation point for the Tier 1 Service/Help Desk. • Provide organization support as a Sophos SafeGuard server administrator• Track escalation of Tier1 tickets and mid-level support tickets through Numara's TrackIt 9.0. and FootPrints 11.6 Service Core • Provide management of DHCP via RSAT. • Provide remote server administration of Server 2003 Enterprise and Server 2008 R2 Enterprise. • Install Server 2008 R2 on ESXI 5.0 after installing the ESXI host on both a rack mounted and a desktop server platform. • Experience with vSphere to both troubleshoot and configure new virtual machines. • Configure Windows Deployment Services and Microsoft Deployment Tools for image deployment over network. Configure unattend/answer files for WDS and MDT services.• Configure and capture custom .wim images of Windows 7 for deployment via WDS/MDT in the environment. Provide print server management on a Server 2003 Enterprise platform. • Provide MS Exchange 2010 account management via EMC. • Creation of shared mailboxes via Exchange 2010 Power Shell line commands. Create and manage user accounts for MS Office Communicator 2007 R2 and MS Lync 2010. • Provide account administration for Gators system. • Provide administrative support for Sophos SafeGuard 6.0.1 encryption. • Configure Sophos SafeGuard 6.0.1 server. • Order and manage mobile devices (iPad, iPhone 4,4S, 5) from Verizion. • Provide SFTP account administration with GlobalScape. • Manage permissions and access to SQL Server 2008 R2. • Manage Go To Meeting accounts company-wide. • Document software installation process of Sophos encryption software for use by service desk. • Document step-by-step process of installing and configuring Remote Server Administration Tool (RSAT) for use by the service desk. • Document the process of using WDS to image machines over network.• Provide support for remote users over the phone and through Go To Meeting live sessions.

Pittsburgh, Pa, Us

Master Of Science - Ms, Computer Science

Bachelor’S Degree, Information Technology Specializing In Security