Michael Kendle Email & Phone Number

Herndon

Monitored system performance and control system elements by executing commands to change system configuration to achieve mission objectivesDeveloped Mission Essential Personnel Database for tracking and accountability during emergency situations Provided computer support on Microsoft Word, Microsoft Outlook, and other COTS programs Oversaw the preparation and review of Situational and Daily Status Reports ensuring timely notification to Senior Level management Developed HTML shortcut pages designed to streamline uploading files to SharePoint improving customer time managementServed as Subject Matter Expert on Microsoft SharePoint for National Reconnaissance Operations Center Developed a Lessons Learned Database on Microsoft SharePoint to document observations, findings and recommendations to improve and/or develop policies and procedures Effectively managed a team of eight personnel as

Prepared and executed all processes and actions necessary to maintain real-time command control of all on orbit assetsSubmitted Discrepancy Reports and Operational Procedure redlines to support improvement of system operations Mentored personnel on UNIX basic commands for SUN Solaris and AIX used in daily operationsMonitored UNIX system and software processes during operations to verify executionUsed Windows or UNIX based computers for development of the operational plan and analysis of data collected in support of planning future contacts or anomaly resolution; Assisted in anomaly resolution by providing necessary problem analysis and trending data to anomaly teams and executed corrective actions Supported testing for contingency scenarios Successfully completed three system certifications within the time mandated by established training schedules Submitted Discrepancy Reports and Operational Procedure redlines to support improvement of system operations Volunteered to certify and participate in initialization of new assets and systems

Opened, maintained, and escalated trouble referrals to Local Exchange Carriers (LEC) Responsible for initial troubleshooting ATM and Frame Relay DS-3, DS-1, fractional DS-1 and DS-0 data services Ensured trouble tickets were initiated, reviewed, updated and resolved with Local Exchange Carriers to meet customer Service Level AgreementsProvided Tier 1 technical support for customers and account representatives Ensured trouble tickets were documented with correct resolution and Mean Time to Repair (MTTR) Assisted in training new personnel in common troubleshooting techniques, policies and procedures Received numerous commendations by account managers and customers for outstanding technical support

Executed anomaly resolution on installation service orders for Frame Relay, Point-to-Point and Multipoint circuits Successfully performed emergency upgrades for account managers and teams resulting in high customer satisfaction Ensured trouble tickets were initiated, reviewed, updated and resolved with Local Exchange Carriers prior to service activation to meet customer Service Level Agreements.Provided technical support for field technicians and account managers Assisted in training new personnel on protocols and procedures

Bravo Company, 1st Satellite Control BattalionControlled Defense Communication Satellite Communications System (DSCS) III Satellites Communications Payload access by directing, monitoring and implementing Earth and Tactical Satellite Terminal transmission parameters for each link Identified and isolated Radio Frequency anomalies using Spectrum Analyzers, power meters, signal generators, amplifiers and frequency converters Analyzed orbit vector data for proper station keeping Directed Earth Terminal troubleshooting during link outages to minimize loss of communications Trained personnel to certify on satellite network operations and maintenance Assisted in the installation of the new Heavy Terminal Modification hardware upgrade ensuring completion by delivery date Assisted on day off ensuring successful transition to new Heavy Terminal hardware to minimize loss of communications Maintained databases in VAX/VMS based LAN/ WAN computer systems to plan and manage satellite communication payloads and networks. Monitored real-time telemetry of two geo-synchronous satellites for health and operational status of onboard systemsPerformed preventive maintenance, configuration, and troubleshooting of ground station equipment