Mike Kersys Email & Phone Number

Aqueduct Technologies was founded with the mission of enabling customers to leverage technology solutions for a competitive advantage and business transformation. Our solutions portfolio includes: networking, advanced security, data center, collaboration, and carrier services. We carefully select the best of breed technology from leading manufacturers and cloud providers to provide the most comprehensive solutions that work seamlessly together.As the Customer Success Manager I am responsible for ensuring on-time renewals while increasing and maintaining account retention with 11 of our top 20 accounts by building relationships with customers, vendors, and internal teams.

As the Client Engagement Representative I supported the Sales Department as a liaison between the customer and Aqueduct.

As the Marketing Assistant I was responsible for supporting the entire marketing department, coordinating public relations, and contributing to the marketing for each show throughout New England. My responsibilities included:• Coordinated press and policies with publicity teams for artists that have included Ariana Grande, Twenty One Pilots, and The Who• Ensured on-site press adheres to each act’s specific policies during shows at New England’s premier venues including the TD Garden, Xfinity Center, and Rockland Trust Bank Pavilion• Developed and distributed weekly press releases for on-sale announcements and show updates to the Live Nation New England press distribution list• Maintained relationships with New England’s leading media outlets including The Boston Globe, The Boston Herald, and iHeart Media• Contributed to the development, organization, and completion of adpacks• Managed Facebook, Instagram, and Twitter advertising for Brighton Music Hall shows• Trained and managed the part-time Marketing Assistant by teaching the proper procedures when working on-site, developing a schedule, and administering in-office tasks • Worked with the Accounting Department to ensure advertisement breakouts are done accurately and are accounted for• Placed over $15,000 in art, radio, and television advertisement orders each month• Proofed online, print, radio, and television advertising for all Live Nation shows throughout New England

Cambridge, Massachusetts

As the Office Assistant I was responsible for the upkeep of the Live Nation office and delivering vital documents to various venues throughout Boston. I handled all aspects of city permits, distributed marketing collateral to venues, and managed office activities.

Boston, Massachusetts

Nextgengolf is the leading organization for young adult and student golfers and operates the City Tour, NCCGA, and NHSGA running more than 150 golf tournaments per year.As the Business Development Associate at Nextgengolf, I wore many hats and was responsible for tournament creation, administration, staff management, customer service, and sales development for both the NCCGA and the City Tour. In contributing to year over year company growth, I increased profit margins, as well as the number of and size of tournaments. • Hired and remotely managed 25 student and young professional leaders to successfully operate tournaments on Nextgengolf’s behalf according to our tournament processes• Negotiated with golf courses throughout the country to book over 60 tournaments a year• Worked closely with golf course professionals to book events, negotiate contract adjustments, clearly communicate our tournament process, and make payments • Developed leadership skills and team management practices for team leaders• Maintained up-to-date information in our CRM (Hubspot) for hundreds of contacts to help facilitate them through our unique sales cycles• Evaluated tournament administration software and offer input on changes that can facilitate smoother operations• Continually improved the Nextgengolf customer experience through suggestions on website and logo design improvements, email verbiage, and other business aspects• Suggest and implement additional revenue opportunities• Managed the Nextgengolf Job Board by developing and maintaining relationships with companies looking for strong employee candidates in the golf industry; sending out bi-weekly updates to hundreds of job board subscribers

Greater Seattle Area

The Washington State Golf Association and Pacific Northwest Golf Associations operate premier amateur golf tournaments throughout the Pacific Northwest. During my 6-month internship, I worked with the Championships Department to help facilitate and manage the tournaments throughout the summer. I contributed to all aspects of tournament administration including equipment setup and breakdown, course marking, starting, scoring, media, results, administering the Rules of Golf, and managing volunteers.

Park City, Utah

As a lift operator on the Pioneer Lift, I was the first point of contact with the customers to represent the brand positively and handle all inquiries and issues.