Robert D. Email & Phone Number

- As a continuation of previous role, responsible for the development and guidance of Lifecycle Program in coordination with Cisco Lifecycle Programs (Now Customer Experience Specialization). Grew Lifecycle Program revenues 900% in two fiscal years (FY2018, FY2019). Aqueduct awarded Cisco Lifecycle Partner of the Year 2018.- Responsible for launch of new products and services, including bundled multi-vendor products and services, internal products and services, and rebranded products and services. Required integration into existing process and procedures and buy-in across all departments internally and externally.- Managed high performing team responsible for: (1) Deployment of customer facing scoping documents. (2) Competitive pricing supported service calculations for entire company. (3) All RFP related responses, as well as Government Contracts. (4) Assignment and tracking of all presales engineering tasks and opportunity associations.- 2019 Presidents Club Award Winner

Waltham, Ma

- Primary person responsible for the quality assurance of all professional services- Develop the pricing strategy for services rendered company-wide- Creation of Statement of Work, RFP and Service Request templates- Work across all engineering teams to deliver complex technical solutions- Brand Management tracking with Marketing Department for all customer facing documentation- Member of 6 person committee to develop cross functional process and procedures

Waltham, Ma

- Project Management with advanced and complex projects featuring multiple technologies- Consistent excellence in customer satisfaction- Demonstrable performance around Budget/Profitability- Management to schedule lead to no missed project dates- Mentor to inexperienced PMs- Process writer for transitions to Managed Services department- Consistent Leader for billable metrics including utilization, most hours, most revenue, most projects

- Multi-technology deployments for Enterprise and Select customers.- First ever Project Manager for customer facing Cisco Intercloud Fabric in the World.- Responsible for Work In Progress Finance sheet- Closed Most Projects in Aqueduct History- Responsible for PMO Shipping and Receiving

-Manage Data Projects regarding technologies such as Switching, Routing, Wireless, Virtualization, Security, and Domain Consolidation-Create Documentation regarding future Sales to Project Management transitions.- Assist in the development and training of newly hired Project Managers.

-Executive Sales Development Program to become an outside Account Executive-Drive company revenue of all products and services by prospecting businesses, attending sales meetings and building & maintaining customer relationships-Meet or exceed performance goals for daily, monthly, yearly call volume for: lead generation, revenue quotas, customer satisfaction and product knowledge-Work independently and with outside sales representatives & engineers to design, educate and sell products and services

Oversaw 50 student callers in solicitation for the Fund for Babson. Interviewed, recruited and trained new callers.