Mary Knight Email & Phone Number

Waltham, Massachusetts, United States

Waltham, Ma

Aqueduct Technologies was founded with the mission of enabling customers to leverage technology solutions for a competitive advantage and business transformation. We deliver two business outcomes: the performance, availability, and security of critical applications and infrastructure, across the hybrid cloud; and effective communication and collaboration solutions that enable organizations to provide an optimal end-user experience and ensure corporate-wide adoption. Our solutions portfolio includes: networking, advanced security, data center, collaboration, and carrier services. We carefully select the best of breed solutions from leading manufacturers and cloud providers in order to provide the most comprehensive solutions that work seamlessly together.

Exeter, Rhode Island

Providence, Ri

• Same as listed below for Chief Workshop Manger/Market Trainer• Travel throughout the East Zone to open new storeso Have flawless execution when setting up a new store for grand openingo Act as the liaison between the home office and the onsite crewo Perform a thorough walk through with the contractor to ensure all construction standards have been meto Work with the home office to ensure all supplies and product needed have been received and act accordingly for missing itemso Train the new staff on the store specific functionalitieso Set the store up operationally and make sure all corporate standards have been meto Merchandise and set up all marketing following the brand directives

Providence, Ri & Manchester, Ct

• Oversee the daily operations for multiple locationso Excess of 60 Direct Reports-during peak season• Stretch Assignments for Opening/Closure and LOA Coverage of other stores in the district• Acting District Manager when District Manager is unavailable/inaccessible (PTO/Corporate Visits)• Lead District Trainer Responsible For:o Development of District Trainerso Oversight of Management Hires/Promotions Within Districto Training of Newly Hired/Promoted Managemento Oversight and development of Management Bencho Oversight on Associate Training & Development• Oversight of Brand-Awarenesso Planogram Deploymentso Marketing Deploymentso Product Placemento Cross Marketing with Complementary Establishments (i.e. Movie Theaters)o Customer Loyalty• Oversee Weekly Schedules and Payroll Policies.o Ensure Proper Staffing During Power Hourso Contingency Scheduling For Unexpected Sales Volume Fluctuation (Weather/High Product Demand/Etc.)o Manage The Balance of Proper Staffing Assignments, as to Promote Professional Development While Driving Sales Metrics (UPT/ADS/Conversion)o Design and Implement Customer Satisfaction Metrics.o Drive Corporate Initiatives/Improvements As A Member of a Peer Advocate Team “BOB’s Team” (Breakthrough Operations Bears) • Bi-Weekly Meetings Run By Corporate Operations Department• Hand Selected Members Consisting of High Performing Single, Dual & Multi-Store Managers Corporate Wide• Key Goal is Improve Efficiencies Within All Aspects of Store OperationsOther Positions Held at Build-A-Bear• Chief Workshop Manager/Market Trainer March 2010 – Sept 2011• Chief Workshop Manager May 2009 – March 2010• Assistant Workshop Manager December 2006 – May 2009

• Assist Store Manager with achieving all sales goals.• Assist in building store worth.• Train and develop top talent.• Maintain a fast and friendly environment.• Oversee the security of the store: cash, audits, internal/external theft and proper opening/closing procedures of the store.• Supervise store when Store Manager is away.

• Assist Store Manager with store sales.• Assist in building store worth.• Train and develop all crew members.• Maintain an excellent customer service relationship.• Oversee the security of the store: cash, audits, internal/external theft and proper opening/closing procedures of the building.• Supervise store when Store Manager is away.

High School Diploma, General

Associates Degree, Business Management