Michael Hampton Email & Phone Number

Frisco, Tx, Us

Basking Ridge, Nj, Us

Sr Manager Verizon Business Sales and Platform Strategy. Responsible for driving the strategic direction, identification and implementation of digital messaging initiatives that drive revenue, improve customer experience and deliver agent efficiencies.Identify and implement automated and live agent channel (i.e., Live Chat, Al/Bot, Messaging) solutions to SMB Wireless and Wireline FIOS targeted customers to drive digital sales growth through converting prospects and gaining new sales from existing customers, while delivering a world-class customer experience.* Deliver improved margins through lower cost of acquisition and higher average revenue at point of sale and accretion over customer tenure through upgrades and retention.* Partner with digital ecommerce team to identify roadmap opportunities and buildout of new features that optimize digital capabilities.* Work cross functionally across business owners, product, marketing, legal, engineers, IT delivery and 3rd Party Saas providers to deliver messaging solutions, enhanced targeting and agent efficiencies that drive revenue growth, cost savings and digital adoption.* Expand channel reach with Apple Business Chat and Google Business Messenger as well as other Social networks to drive digital sales conversions.* ChatGPT user and innovator - Developed skills to better leverage ChatGPT as a tool to streamline tedious and time wasting tasks, master content creation and revolutionize customer experience and business effectiveness.

Atlanta, Georgia, Us

Sr Manager [Contractor] for Verizon Business Sales. Responsible for driving the strategic direction, identification and implementation of digital messaging initiatives that drive revenue, improve customer experience and deliver agent efficiencies.Identify and implement automated and live agent channel (i.e., Live Chat, Al/Bot, Messaging) solutions to SMB Wireless and Wireline FIOS targeted customers to drive digital sales growth through converting prospects and gaining new sales from existing customers, while delivering a world-class customer experience.* Deliver improved margins through lower cost of acquisition and higher average revenue at point of sale and accretion over customer tenure through upgrades and retention.* Partner with digital ecommerce team to identify roadmap opportunities and buildout of new features that optimize digital capabilities.* Work cross functionally across business owners, product, marketing, legal, engineers, IT delivery and 3rd Party Saas providers to deliver messaging solutions, enhanced targeting and agent efficiencies that drive revenue growth, cost savings and digital adoption.* Expand channel reach with Apple Business Chat and Google Business Messenger as well as other Social networks to drive digital sales conversions.* ChatGPT user and innovator - Developed skills to better leverage ChatGPT as a tool to streamline tedious and time wasting tasks, master content creation and revolutionize customer experience and business effectiveness.(Currently working in a Contractor Role)

Hoboken, New Jersey, Us

Work with existing Nice CXone customers to help drive their digital growth through utilization of our key digital properties.

Basking Ridge, Nj, Us

Accountable for the development and execution of the overall click-to-chat strategy for the Mobile and Home sales. Responsible for driving platform performance and execution of sales performance and quality experience for our customers and agents.

Us

Responsible for introducing, enhancing and driving digital adoption within the Provider community through designing, implementing, managing contact chat center operations and a consistent self service experience.

Dallas, Tx, Us

Lead overall Mobility Sales Chat Operations for att.com online in both the web and mobile chat platforms. Manage vendor and partner performance within our eCommerce channel.

Dallas, Tx, Us

Led a call center and click-to-chat vendor organization who interacts with Enterprise, Small Business and Individual Responsibility customers.

Dallas, Tx, Us

Directly responsible for resolving executive escalations from Small, Medium and Enterprise Business customers through identifying process barriers and improving business policies and procedures.

Dallas, Tx, Us

Responsible for development and delivery of systems and policy/procedure training for several US regions which included 200+ Business Care Managers.

Dallas, Tx, Us

Managed portfolio of 10 High Level Enterprise customers through Pre and Post Sales care support.

Accountant, Accounting And Finance

Visual Communications