Michael Lai Email & Phone Number

Coventry, GB

Hong Kong

- Accountable for the EB platforms’ management - Platform configuration, release and governance, risk and control, communication, and production case management with a broad understanding of the entire customer / stakeholder base- Work on the key systems enhancements of the core business platforms, in collaboration with technology, transformation, EB.

Hong Kong

- Represents the department in the development projects, planned or ad hoc, including but not limited to strategic development, service improvement, operational efficiency, compliance or straight through process initiatives- Directly involved in the production of the following deliverables and manage and guide the team of business analysts to produce the.

Hong Kong

- Responsible for the daily operation of employee benefits policy and claims management operations in health and life benefits - Evaluates, approves and makes recommendations on payment of claims under authority limit and investigation of doubtful or questionable claims is preferable - Coordinating the processing and settlement of claims including.

Hong Kong

- Monitor and support the team to achieve pre-set service standard and ensure smooth operation- Assessing of sorts of insurance claims- Set up Claims Guidelines for new products and prepare Claims Manual from time to time- Work with auditors for claims audit- Participate in system design / testing- Handle claims related enquiries and complaints- Convey.

Hong Kong

- Monitors and supports system modifications and UAT of Operations related systems as required for products, projects, campaigns and compliance- Drives and supports Services & Operations initiatives and Company strategic projects- Reviews training and development needs of subordinates and monitors the development progress- Conducts periodic audit in.

- Corporate Solutions Claims Department- Medical Claims Authority up to HKD400,000- Major Claims Authority up to HKD500,000

Hong Kong

- Lead and develop Case Handling Team members by coaching, troubleshooting, communication and motivation- Utilize and allocate the appropriate resources to achieve the agreed objectives which include delivery of a customer-centric claims service- Responsible for managing the Case Handling Team and their performance to achieve agreed objectives and.

Hong Kong

- Supervise and manage the team to provide quality claims service in accordance with the service standards, procedures and guidelines- The change was brought by the acquisition by sale of HSBC Insurance to AXA Hong Kong

Hong Kong

- Ensures and is accountable for the production capacity, backlog handling and accuracy rate to ensure proper assessment, adjustment and settlement of all medical claims- Increase team’s productivity, efficiency and reducing operating costs to achieve eventually overall result- Pursuing speedy medical shortfall from the insured member- Assist the.

Hong Kong