Michael Kiernan Email & Phone Number

Dublin, Leinster, Ireland

County Dublin, Ireland

● Manage the implementation of domestic, EMEA and Global Cash Management solutions.● Responsible for ensuring all key customer business wins are successfully implemented in accordance with customer requirements and timescales, additionally bridging the gap between customer expectations and delivery capabilities. ● Report directly to the head of Global Liquidity & Cash Management.● Work closely with GBM and CMB relationship management teams and business support areas.● Direct contact with clients, working with sales and product teams to define and implement client solutions.

● Managed a team of highly skilled and experienced individuals.● Ensure the team maintains product knowledge on the full suite of cash products which include CitiDirect (BE, BE Mobile, Tablet), CitiConnect, Treasury Vision, WorldLink & Netting.● Ensure versatility is maintained within the team for product training, integration and technical advisory on above products.● Collaborate with product teams proposing future product developments and fixes, also managing the on-boarding of new products in line with existing work-streams ● Represent EBS by partnering with our internal colleagues to deliver the optimum solution to our clients, including product, implementations, coverage, sales and service. Support the department strategy with strong project management.● Collate and report key team performance metrics and develop strategies to reduce trends in line with the department goals and targets.

Dublin, Ireland

• Implemented and secured host to host file integration solutions linking client ERP/treasury management systems with Citi systems• Carried out thorough testing and production verification testing before placing the customer in a live state.• Project managed implementations involving various internal and external partners.

Dublin, Ireland

• Investigated cases escalated from first and second level support.•Provided advanced technical support in respect of all Citi cash products.•Organised and delivered remote/onsite training sessions.•Collated and reported key team performance metrics.•Represented team in cross-departmental meetings and knowledge forums.

Dublin, Ireland

•Investigated cases escalated from first level support•Provided advanced technical support in respect of all Citi cash products.• Visited clients to set-up offline and online systems•Set-up entitlements for clients on legacy and new online systems systems •Migrated clients from multiple offline based systems to single online based system

Dublin, Ireland

•Direct line technical support for EMEA based clients, tasks included troubleshooting, quick kill training and technical advisory.•Train new hires on Citi client facing products and internal systems

Dublin, Ireland

Worked on a temporary contract in Citi service team working within service to resolve customer statement and reconciliation issues.

Dublin, Ireland

Worked in the billing department for BOL (Bertelsmann on-line) in the German/Swiss market. My main duties included the client account reconciliation, investigating fraudulent payments and transaction discrepancies.

Dublin, Ireland

My main duties included Trade Mark Acceptances and the Billing of clients.

E-Business & E-Commerce Development, Certified Internet Webmaster & Comptia Certified - I-Net +

Leaving Cert

Education record