Michael King Email & Phone Number

• Five9 VCC - Certified for Outbound, Inbound & Blended Contact Center. • Presence Dialer and Aspect Ensemble Pro Dialer Administrator.• Mango Telecom software support engineer.• Interactive Intelligence - I3-ININ Telecom Support Administrator• I also perform call routing VDN dial plan, DID & IR setup.• PCI Compliance Coordinator using TrustWave TrustKeeper systems for PCI scanning.• Sophos Enterprise Administrator.• VMware V5.5.0 system management. (Hardware & Software)• Information Security - AD & Telephony, new user Administrator/Supervisor/Agent creation.• New user desktop preparation computer and telephone.• Pulse Secure & Juniper VPN administrator.• Helpdesk functions – knowledge of all areas of the business to assist users in efficiently resolving individual technical needs.• Netvault & Networker backup/restore functions.• Local vendor support with telephone companies such as Verizon and AT&T for Executive cell phone service - Les Olson for Copier/Printer/Fax – Innovative & CCI telephone vendors.• EMC Networker Management v7.2 & 7.4.• Participated in successfully planning and moving the Salt Lake City offices 4 times in 6 years. Including office, conference room and user desktop setup to minimize downtime to all employees.

Involved in the following implementations and support of the following platforms: Avaya S8700s (from Avaya G3R and Aspect), Aspect/Concerto Dialers, Witness Quality recording, Intervoice IVR, CTI (Avaya and Aspect), Cisco/ICM Call Routing, and SONET rings (OC48 and OC192) with associated DS3s and T1s.

Desktop support for all software applications and hardware. (including telephone)Desktop - setting up of new workstations.Asset management of all equipment to comply with Sarbanes-Oxley.Top person in ticket completion and customer satisfaction on the team.