Mike Lemon Email & Phone Number

With 20+ years of experience in driving customer retention, growth, and long-term value within SaaS and Professional Services, I have led global enterprise accounts generating $25M+ in annual recurring revenue (ARR) and managed teams of 2-90+ across sales, account management, customer success, professional services, and support. I specialize in crafting and executing strategic plans that consistently exceed quotas, drive customer satisfaction, inspire cross-functional teams, and improve operational excellence and margin. I thrive in high-growth and turnaround situations, solving complex challenges and creating clarity and action.In Fall 2023, with the full support of my leadership, I left Adobe, where I most recently led two of our most strategic partnerships, Microsoft and WPP Group, to pursue a passion project—a documentary film about my family and my uncle, a top U.S. Air Force fighter pilot whose plane vanished 53 years ago during the Vietnam War. I’m proud to say the story has been crafted, initial investors secured, a production team is on board and the film is underway: www.findingjeff.com. Having given myself one year to focus on the project, I am now excited to return to my passion for leading teams, building customer value, managing key clients and partnerships, and driving accelerated growth.Executive Experience:• P&L Management.• Global business operations. • Building and maintaining C-level relationships.Commercial Strategy:• Develop and execute multi-year Account Plans that align, activate, and measure to business objectives. • Coach teams to excel in forecasting, CRM/reporting accuracy, and complex deal negotiations.Account Leadership:• Significant experience leading enterprise accounts exceeding $25MM, driving digital transformations.• Establish C-level trust by demonstrating value that ensures retention and sustainable growth.• Fortune 100 client experience. Team Leadership:• Known for steering teams (from 5-90+) in highly matrixed organizations through intricate challenges. • Most recently led a team of 10 Account Managers, establishing a strategic vision and attainable plan.Value Creation and ROI:• Excel at creating value frameworks that drive ROI and create long-term value.• Known for significantly driving CSAT through problem-solving, actions, and measurable outcomes. Business/Operational/Financial Acumen:• Well-versed in establishing and adhering to operational standards across HR, Finance, and Legal. • Significant experience managing challenging situations, mitigating risk, and leading turnarounds.

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  Northern Arizona University

  Advertising And Marketing