Michael Komarnicki Email & Phone Number

Madison, Wisconsin, United States

Following a promotion from IT Project Manager, I offer technical guidance on a $2.9M enterprise business systems transformation program. I spearhead IT operations and strategy, leading a team to analyze systems and assets to provide optimal solutions. Serving as the key vendor manager for infrastructure, hardware, and software agreements, I conduct contract negotiations, renewals, and modifications for 200+ IT contracts. I also led decision-making for ongoing management changes throughout the COVID-19 pandemic.KEY ACHIEVEMENTS:+ Created and implemented a critical security policy to save hundreds of thousands of dollars+ Completed 15+ iterations across security to eliminate incidences and reduce insurance costs+ Designed a BYOD policy, help desk communication, and incident response policy for remote environments+ Reduced costs by developing and formalizing the purchase and acquisition process to track expenses+ Co-led the implementation of a remote management, monitoring, and asset tracking initiative+ Integrated a Zoom phone systems migration to include video teleconferencing solutions+ Built robust disaster recovery plans and led backup software implementation processes

Syracuse, New York, United States

Responsible for delivering IT project management initiatives, I was selected by senior leadership to lead a team of five to manage a $400K project budget and a $3.1M enterprise IT budget. As a strategist for IT policy, compliance, audits, and risk management, I guided projects, prioritized deliverables, and developed reports for senior leadership.KEY ACHIEVEMENTS:+ Designed and managed project management and resource planning processes from scratch+ Enabled project visibility and transparency to account for needed resources+ Launched an enterprise-wide ticketed help desk system using Fresh Service to track and solve IT issues+ Established a vendor contract management system to replace a manual system, which reduced costs+ Eliminated redundancies in the new management system, including duplicate contracts and services

North Syracuse, Ny

As a Business Systems Analyst for Gaylord Archival, I deployed, maintained, and audited compliance of IT hardware and software licensing. Overseeing a $350K budget, I was integral in providing applications, operating system, and hardware support for Oracle EBS, SAP Hybrid, and related third party plug-ins. As requested, I maintained and developed current reporting processes to deliver report writing support to users.KEY ACHIEVEMENTS:+ Gained PCI-certified compliance for the first time, managing strategy for credit card security and processing+ Built a user phishing threat campaign with a Sophos tool, achieving a 100% pass rate+ Enhanced user knowledge by driving the user training for PC and email threats biannually+ Supported third-party business applications, including Sage, Czarlite, Dropbox, and Adobe Suite

North Syracuse, Ny

As the leader of an IT help desk, I installed, configured, repaired, upgraded, and maintained Gaylord Archival’s networks and systems, including Windows and Apple servers, software, peripherals, and related inventory. I also assisted Oracle EBS support and VMware environment management, network management, and UNIX and Linux environments. Responsible for all server and networking duties, I resolved 100% of issues within a timely manner following the exit of the previous manager in charge.KEY ACHIEVEMENTS:+ Delivered a Fresh Desk help desk, co-establishing KPIs and reporting initiatives for the first time+ Attained up to 95% of internal SLAs following the integration of the new help desk+ Decreased attack vectors by implementing a comprehensive end-point security scanner+ Led analysis and recommendations as the primary vendor contact for computing purchases+ Guided company in passing a Microsoft Audi with zero compliance issues

North Syracuse, New York

Serving as the primary vendor interface for computing purchases, I recommended purchase strategies and installed, configured, repaired, and maintained the organization’s computer hardware, software, peripherals, and an inventory of related items. As a primary vendor interface for computing purchase, I provided analysis and recommendations.+ Supported maintenance of company servers and networks in support of the IT Helpdesk+ Secured user account information and maintained compliance with IT-related licensing

Syracuse, New York

Contracted through iSSi Technology Professionals for Gaylord Bros Inc., I served on-site to support and maintain user hardware, software, and account issues through the IT helpdesk.+ Researched and deployed IT purchases, including a company-wide hardware conversion+ Evaluated and prioritized technical support concerns within the company environment+ Collaborated across functions to create solutions for the changing needs of end-users

Master’S Degree

Bachelor’S Degree