Michael Rivera
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Michael Rivera Email & Phone Number

Manager, Engineering Management | Service Delivery Expert | Agile Practitioner at Coles Group
Location: Pakenham South, Victoria, Australia 5 work roles 1 school
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Current company
Role
Manager, Engineering Management | Service Delivery Expert | Agile Practitioner
Location
Pakenham South, Victoria, Australia

Who is Michael Rivera? Overview

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Quick answer

Michael Rivera is listed as Manager, Engineering Management | Service Delivery Expert | Agile Practitioner at Coles Group, based in Pakenham South, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Michael Rivera.

Michael Rivera previously worked as Operations Lead at Coles Group and Client Services Manager at Sympac Solutions Pty Ltd. Michael Rivera holds Electrical, Electronic And Communications Engineering Technology/Technician from Ama University.

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Email format at Coles Group

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Coles Group

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Profile bio

About Michael Rivera

I have been focusing as Client Services Manager at present with a distinguished career spanning over 16 years in the IT Industry. I bring a wealth of expertise in Project and Delivery Management, coupled with a strong focus on Client and Stakeholder Engagement.Throughout my tenure, I have demonstrated exceptional leadership in Project Operations and Application Support. Showcasing my ability to effectively manage client accounts and ensure seamless delivery. My extensive experience, spanning over 10 years in Delivery Management underscores my commitment to excellence in communication and collaboration, essential qualities that drive success from account initiation to final delivery.As a Microsoft Cloud Professional with six years of leading support and operations of Azure Cloud accounts, I have pivotal role in provisioning, hosting and cloud deployments for O365/M365 enablement. My proficiency in ITIL Practise further bolsters my capabilities with over a decade of adherence to service delivery practises, ensuring service quality, managing SLAs and overseeing incident and problem management processes with meticulous attention to detail. My roster of certifications, including ITIL v3, Professional Scrum Master, Agile Practitioner, Six Sigma Greenbelt and Microsoft Azure Cloud, along with my security clearance at the Baseline Level, attests to my commitment to continuous professional development and upholding the highest standards in this field.Notably, I have left an indelible mark on renowned clients such as Coles Supermarkets and the Department of Defence, where I served as a Project Operations Lead, Support Manager, and Migration Expert. My recent role as Application and Data Migration Lead further highlights my proficiency in navigating complex project with precision and expertise.

Current workplace

Michael Rivera's current company

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Coles Group
Coles Group
Manager, Engineering Management | Service Delivery Expert | Agile Practitioner
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5 roles

Michael Rivera work experience

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Operations Lead

Current

Hawthorn East, Victoria, Australia

Nov 2024 - Present

Client Services Manager

Client Services Manager, Retail Industries, Operations and Support, IT Helpdesk and Escalations

Jan 2024 - Nov 2024

Manager, Engineering Management

Melbourne, Victoria, Australia

Sep 2016 - May 2023

System Analyst

Accenture Inc.

Philippines

Mar 2007 - Dec 2015
1 education record

Michael Rivera education

  • Ama University
    Electrical, Electronic And Communications Engineering Technology/Technician
FAQ

Frequently asked questions about Michael Rivera

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What company does Michael Rivera work for?

Michael Rivera works for Coles Group.

What is Michael Rivera's role at Coles Group?

Michael Rivera is listed as Manager, Engineering Management | Service Delivery Expert | Agile Practitioner at Coles Group.

Where is Michael Rivera based?

Michael Rivera is based in Pakenham South, Victoria, Australia while working with Coles Group.

What companies has Michael Rivera worked for?

Michael Rivera has worked for Coles Group, Sympac Solutions Pty Ltd, Avanade, Accenture Inc., and Samsung Electronics.

How can I contact Michael Rivera?

You can use AeroLeads to view verified contact signals for Michael Rivera at Coles Group, including work email, phone, and LinkedIn data when available.

What schools did Michael Rivera attend?

Michael Rivera holds Electrical, Electronic And Communications Engineering Technology/Technician from Ama University.

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