Michael Rivera Email & Phone Number

I have been focusing as Client Services Manager at present with a distinguished career spanning over 16 years in the IT Industry. I bring a wealth of expertise in Project and Delivery Management, coupled with a strong focus on Client and Stakeholder Engagement.Throughout my tenure, I have demonstrated exceptional leadership in Project Operations and Application Support. Showcasing my ability to effectively manage client accounts and ensure seamless delivery. My extensive experience, spanning over 10 years in Delivery Management underscores my commitment to excellence in communication and collaboration, essential qualities that drive success from account initiation to final delivery.As a Microsoft Cloud Professional with six years of leading support and operations of Azure Cloud accounts, I have pivotal role in provisioning, hosting and cloud deployments for O365/M365 enablement. My proficiency in ITIL Practise further bolsters my capabilities with over a decade of adherence to service delivery practises, ensuring service quality, managing SLAs and overseeing incident and problem management processes with meticulous attention to detail. My roster of certifications, including ITIL v3, Professional Scrum Master, Agile Practitioner, Six Sigma Greenbelt and Microsoft Azure Cloud, along with my security clearance at the Baseline Level, attests to my commitment to continuous professional development and upholding the highest standards in this field.Notably, I have left an indelible mark on renowned clients such as Coles Supermarkets and the Department of Defence, where I served as a Project Operations Lead, Support Manager, and Migration Expert. My recent role as Application and Data Migration Lead further highlights my proficiency in navigating complex project with precision and expertise.

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  Ama University

  Electrical, Electronic And Communications Engineering Technology/Technician