Michael Ponce Email & Phone Number

Muntinlupa City, National Capital Region, Philippines

In charge of multiple product assurance teams working on Japanese notebook PC development and manufacturing companies.

Provides service restoration as quickly as possible while minimizing impact to the retail business of more than 2200 stores within the United States while documenting the issues to prevent similar occurrences in the future and process improvements by driving major incident calls and engaging support resources following the ITIL disciplines and processes.

Taguig City

Provides order fulfillment thru last mile service provider coordination and in-house courier deliveries. Also provides customer product support, warehousing and inventory management maintaining our own inventory system.

Muntinlupa City

Project management of notebook computer product assurance team with Japanese development and manufacturing teams on client side which led to acquiring bigger projects with a partner company in China. Went on client assignment in Japan as a WWAN hardware development engineer focusing on verification for global WWAN certification and type approval.

Assigned as a consultant by AllSoft Technologies, Inc. Provided support as one of the Network Administrators ensuring continuous operation of AS400 clients and Windows NT4 servers and workstations. Ensured project completion and adherence to company specifications of the IT infrastructure of the new Marketing Division office in Makati.

Network System Engineering

Bachelor Of Science, Electronics And Communications Engineering