Responsible for overall risk, compliance, efficiency, expense management and client/employee experience for all 128 banking centers and 1200 employees in 8 states for the Consumer Division for BOKF.• Lead a team of 10 Regional Operations Managers that partner with the Regional Sales Managers as they conduct monthly visits to banking centers for coaching observations and risk assessments (audits).• Deliver best in class employment satisfaction survey results with my direct reports.• Partner with Internal audit, compliance, BSA and FCU to assist in their internal reviews and testing of banking center processes, and the controls we have to inspect and monitor adherence. Work with these partners to develop action plans to remediate known exceptions.• Development and maintenance of SOX controls.• Identify gaps in policies/procedures and then develop, review and implement new policies/procedures.• Completely revamped the banking center audit working with compliance and internal audit.• Created a disaster recovery plan to include quarterly testing with updates based on feedback.• Oversee, coordinate and manage large projects for the Consumer Division.• Identify gaps in loss control/prevention programs/procedures and then oversee the development, review and implementation of new controls.• Identify inefficient processes and work with business partners to replace them with new, quicker and less expensive processes (system or procedural).• Approve and assist in the management of the staffing model and expenses.• Coordinate the evaluation and approve recommended disciplinary action resulting from policy/procedure violations and employee investigations around theft and quality assurance issues.• Oversee and inspect for adherence to compliance related research and investigations of all consumer complaints escalated to management for resolution or recommended disposition.

Responsible for overall risk, compliance, expense management, client/employee experience and process delivery for 54 banking centers and 500 employees in Oklahoma, Missouri, Kansas and Arkansas.• Supported branch operations for conversion of an acquired bank.• Partner with internal audit, compliance, BSA and FCU to remediate audit exceptions.• Provide timely reporting for deficiencies in policy/procedure.• Develop, implement and review Branch Operations Policy and Procedures.• Coordinate and manage special projects for the Market and the Consumer Division.• Develop, implement and review loss control/prevention management programs.• Assist branch management with resolving complex operational and customer service escalations.• Coordinate and assist in the management of the staffing model and expenses.• Evaluate and recommend disciplinary action resulting from policy and procedure violations.• Coordinate research and investigation of all consumer complaints escalated to management for resolution and recommended disposition.

Managed 14 Banking Centers with 14 direct reports and approximately 150 indirect reports.• Best in Class in 2013 with Operations – 100% variability the entire year.• Top performing Manager with balanced sales including partnerships in small business, loans and investments.• Consistently exceeded customer experience goals and expectations.• Facilitated entire associate management process including recruiting, interviewing, hiring, development, performance management, and succession planning.• Exceeded results compared to my peers with Associate Satisfaction Survey results.• Participated in frequent market partnership strategies including Home Loans, Merrill Edge, and Small Business.• Participated in quarterly business reviews with region/area executives and region/area business partners to communicate the state of the market as well as strategy, implementation, and execution levels.

• Top performing Manager in sales and operations.• Top performing Manager with balanced sales, exceeding in all categories.• Consistently exceeded customer experience goals and expectations.• Highest overall associate survey results in Market for last survey.• Led a team of 27 sales and service professionals.• Supervised and coached on proper execution of key banking center "plays" while role modeling the desired behaviors.• Sold to individual customers and managed overall aspects of running an efficient and productive banking center.• Created workforce stability by cultivating an engaged, spirited, and well coached team.