Michael Lapointe Email and Phone Number

As a Network Analyst at Modine, a global leader in thermal management solutions, I provide support for IT projects and issues. I manage the deployment of digital signage devices across North America, as well as development of our lifecycle replacement recycling process. I participated in the migration from Windows 7 to Windows 10, involving imaging, configuration, and troubleshooting of thousands of machines. I've used both Cireson Service Manager and Cherwell ticketing systems.I create Powershell scripts to automate tasks and streamline workflows, such as troubleshooting hardware, managing permissions, and deploying software updates. I use SCCM and Configuration Manager to create software packages for enterprise deployment. I use Active Directory and Azure Active Directory for Group Management, and I work with DHCP servers and scopes to create reservations. I review our Crowdstrike Dashboard. I create content for a Sharepoint site. I also train new support technicians and share best practices with them.I hold an Associate’s Degree in IT - Networking from Gateway Technical College, and I am currently pursuing another Associate’s Degree in Cybersecurity. I am also taking additional courses in SQL and Database Management to enhance my skills and knowledge. I am passionate about learning new technologies and applying them to real-world scenarios. I am also expanding my expertise in cybersecurity by learning about CrowdStrike technologies and the MITRE ATT&CK framework. This knowledge enhances my understanding of threat models and cybersecurity tactics, complementing my pursuit of an Associate’s Degree in CybersecurityI currently hold nine IT industry certifications. Most recently, CompTIA Security+ and Cisco CCNA: Enterprise Networking, Security, and Automation. I also have MTA (Microsoft Technology Associate) MS Server, MTA Security, MTA Networking, CompTIA A+, CompTIA Cloud+, Microsoft Azure Fundamentals and MOS Word. View all my verified credentials at https://www.credly.com/users/michael-lapointe.8653891a============================================Before joining Modine, I had a diverse and exciting career path. I was a Licensed Private Detective with the State of Wisconsin, conducting various types of investigations such as Identity Theft, Energy Theft, and Internal Theft in different settings. I also performed Physical Security audits and worked with Security Access Control and Badging systems. Additionally, I owned and operated a commercial photography studio, where I specialized in Studio Portrait Lighting and Adobe Photoshop / Lightroom.