Michael Lapointe Email & Phone Number

Milwaukee, Wi, Us

Racine, Wi, Us

Racine, Wi, Us

• Provided technical support and customer service to local and remote end users using various tools and software, such as Powershell, Cisco AnyConnect VPN, Microsoft Endpoint Configuration Manager, SCCM, Remote Desktop Connection, Microsoft Teams and TeamViewer.• Imaged and configured new Dell computers using Active Directory, Azure Active Directory, Intune, and Microsoft Software Center.• Resolved Multi-Factor Authentication (MFA) issues on Apple (iOS) and Android mobile devices.• Completed hardware warranty work on Dell Computer Hardware (Precision and Latitude laptops, as well as Optiplex AIOs) as a certified Dell EMC Client Tech Direct Technician2.• Created and maintained a knowledge base of troubleshooting tips in Microsoft OneNote, which was shared with all Modine Desktop Repair Technicians and used as a training tool for new technicians and help desk employees. This document helped improve customer satisfaction and reduce break/fix time.• Managed End of Life asset disposal for company computers after assisting with company wide migration of Windows 7 to Windows 10, using O365, Word, Excel, and Access databases.

Kenosha, Wi, Us

From September 2016 to September 2019, I served as an adjunct instructor at the University of Wisconsin - Parkside, where I taught courses on Photography, Photoshop, and Lightroom in the Continuing Education Department. I helped students learn the technical and artistic aspects of digital photography, as well as how to edit and enhance their photos using professional software. I designed and delivered engaging lessons, assignments, and projects that cater to different skill levels and learning styles. I also developed multimedia lesson plans and PDF handouts for students and encouraged them in completing tasks during hands-on lab work.

I was the owner and operator of Studio MLP LLC, a Commercial Photography business that I ran from 2005 to 2019. I specialized in in studio portraiture, creating professional and artistic photos for individuals, families, and businesses. I also taught photography and photo editing courses, both in person and online, to students of various skill levels and backgrounds. I used advanced equipment and software, such as Nikon and Canon cameras, Adobe Photoshop, and Adobe Lightroom, to produce high-quality images and enhance them according to the clients’ needs and preferences. I also managed the business aspects of my studio, such as marketing, accounting, and customer service.

Wisconsin Licensed Private Detective - Credential #10731• Enhanced revenue for the client by calculating and recovering theft amounts from suspects, either through billing or court-ordered restitution.• Collected and processed physical evidence for court cases, following proper procedures and protocols.• Obtained and evaluated statements from victims, witnesses and suspects, using effective communication and interviewing skills.• Analyzed internet sources, data mining software, and hard copy sources to develop intelligence and leads for Energy Theft and Identity Theft cases.• Interviewed suspects using the Reid Method, a proven technique for obtaining admissions and confessions.• Implemented a procedure for computer aided reclamation of lost equipment using CellNet technology, a wireless network for smart metering and grid management

Parsippany, Nj, Us

Wisconsin Licensed Private Detective - Credential #10731I was an Investigator for a major utility company, where I handled cases of internal and external theft, vandalism, and threats to the client’s assets and operations. In this role, I performed the following tasks:• Investigated cases of internal theft by contract / temp employees, using various methods such as interviews, surveillance, and evidence collection.• Investigated cases of external theft, vandalism, and threats to the client throughout entire client service territory, covering Substations, Service Centers, Storage Facilities, and other locations.• Conducted Safety and Security audits of multiple client locations, ensuring compliance with standards and regulations, and identifying and mitigating risks and vulnerabilities.

Associate'S Degree, Cybersecurity

Associate Of Arts And Sciences - Aas, It- Networking

Ccna : Ensa, Network And System Administration/Administrator

Information Technology