Michael L. Evans Email & Phone Number

Charlotte, North Carolina Area

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Accountable for the success of daily operations of the Document Management and Wholesale work groups. Collaboratively work through agile methodologies as procedure writer, process and quality analyzation, pipeline.
• Directly manage 10 team members, and act as proxy manager for 2 offshore teams.o Responsible for tracking metrics and provide daily/monthly reporting, updates to workflow dashboards, action plans and statistical.
• Directed and implemented the consolidation and integration of workstream over a multiyear approach. o Onboarded multiple international sites and coordinated multistage training, while acting as the point of contact for.
• Daily team processing includes physical and electronic prepping and scanning of documents, research and indexing of documents via ingestion/indexing applications including DIPR, EFW, SQN, 3i Encapture and KOFAX. o.
• Coordinate with multiple teams to gain efficiencies and process improvements through technology and operational changes using the agile methodology.
• Write and maintain procedures for numerous on and offshore processes.

Charlotte, North Carolina Area

• Responsible for the daily operations of three separate work groups, ADHOC Fulfillment, NAK and Small Business Payroll. Directly manage the operational activities for work groups across multiple work streams, shifts and.
• Manage 15 entry-level team members’ performance management, recognition, training, compliance and team member development.
• Monitor and manage the FTE and contract staff and create planning/scheduling models and forecasting of anticipated volumes.Support various EUS Team Member initiatives such as engagement, diversity, training.
• Daily processing includes processing, fulfillment and shipments of numerous print projects across the footprint. This requires working with various vendors both internal and external to meet daily SLAs. An average of.

Charlotte, North Carolina Area

• Responsible for initiating production programs & supporting internal WF business partners by understanding how the Company Business Division’s products and processes can be best utilized to satisfy client requests..
• Currently serving as primary point of contact for more than eight client groups that includes supporting multiple Company Business Divisions in the production/fulfillment of projects.
• Serve as Program Manager for recognition programs across various regions and Company Business Divisions, including the companywide HR Years of Service program. Responsible for engaging potential clients, the on.
• Managed the transition and integration of the corporate wide service recognition program. This program merged various legacy Wells Fargo & Wachovia recognition programs. This project provides certificates, banner pins.
• Coordinate and manage the billing logistics of special complex projects with our business partners, client’s and vendors to meet project objectives through the production/fulfillment life cycle.
• Experience implementing solutions on behalf of the customer or client, improving productivity and customer satisfaction.

Charlotte, North Carolina Area

Manage two separate Operation teams within the Output Services line of business. The Output Services Training & Support team consists of Equipment Operator Trainers that support four print sites, with permanent team members in three of the four sites. The team is responsible for the training and skill development of Transactional Print and Automated Render.

Charlotte, North Carolina Area

Manage the day-to-day operations of a full-time production team, which is responsible for the processing and shipping of internal and 3rd party statements and other printed materials. - Directly manage a team of 36 full time employees, including 15 contract workers.- Managed an increased volume of 35%, with minimal staff increases, while maintaining and.

Charlotte, North Carolina Area

Wells Fargo/Wachovia Supervise the daily operations of a production and rendering team that processes internal and 3rd party vendor ATM, debit, and credit cards. - Directly manage a team of 15 employees- Manage all daily production activities within the department. Track and monitor production activities, and present data to Senior Leaders.- Actively coach.

Charlotte, North Carolina Area

• Wells Fargo - First UnionProvide support and coaching to first contact phone representatives, taking escalated calls and providing problem solving support to end customers. Provide quality customer service to internal.
• Respond to telephone, mailed and faxed inquiries from customers, branches, and general offices across the Wachovia footprint.
• Complete maintenance on accounts requested by customers.
• Assist and provide technical assistance to customers using the telephone and online bill pay product, along with those using web based products and Personal Finance Management software packages.
• Complete necessary research associated with inquiries received from customers.
• Performing job requires the ability to analyze problems quickly, lead conversations toward logical conclusions, and clearly define solutions for customers by phone.

Master Of Business Administration - Mba

Activities and Societies: Student - A Master of Business Administration online program, providing hands-on approach to both business.

Bachelor Of Arts - Ba, Psychology, Minor In Entrepreneurship

Winthrop's Psychology program covers a broad range of knowledge and skills consistent with both the University's general education goals.

Associate'S Degree, Sustainable Technology

Activities and Societies: Students 4 SustainablityHolistic program for sustainability including environmental, social and economic issues.